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Constructive Conflict Resolution slides

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Conflict can be constructive.

Testing ideas by challenging them with alternatives is a useful process. But it can be uncomfortable and confronting for many people.

We value consensus. This is one of the Drupal community's great strengths. However, when consensus can't be reached, valuable time and energy is wasted. Contributions are left to languish forgotten in an issue queue.

This session will outline the types of conflict we encounter in the Drupal community, and explore some techniques for using conflict as a positive force for moving issues forward and avoiding stagnation.

Let's discuss how we can build a culture of respect to embrace the positive aspects of conflict and work together better.

https://amsterdam2014.drupal.org/session/constructive-conflict-resolution

Quicklink: https://joind.in/11977

Published in: Leadership & Management
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Constructive Conflict Resolution slides

  1. 1. Constructive Conflict Resolution Donna Benjamin - @kattekrab https://amsterdam2014.drupal.org/session/constructive-conflict-resolution
  2. 2. Conflict
  3. 3. is human
  4. 4. Flight or Fight?
  5. 5. Avoidance
  6. 6. Denial
  7. 7. History
  8. 8. is the story of conflict
  9. 9. Challenge
  10. 10. We can’t solve problems by using the same kind of thinking we used when we created them. Albert Einstein
  11. 11. late Middle English: from Latin conflict - 'struck together, fought', from the verb confligere, from con - 'together' + fligere 'to strike'; the noun is via Latin conflictus 'a contest'.
  12. 12. ?
  13. 13. Culture
  14. 14. Authority
  15. 15. Respect
  16. 16. Be respectful ! Feel respected
  17. 17. Trust
  18. 18. Compassion
  19. 19. Drupal Drama
  20. 20. Consensus
  21. 21. Stagnation
  22. 22. Code of Conduct
  23. 23. Conflict Resolution Process
  24. 24. drupal.org/conflict-resolution
  25. 25. 1. Try to talk to each other and work it out between you
  26. 26. 2. Ask someone else to help mediate the dispute
  27. 27. 3. Reach out to the Community working group
  28. 28. Drama Triangle
  29. 29. Empowerment Dynamic
  30. 30. Tear me down?
  31. 31. Build together?
  32. 32. Whenever two good people argue over principles, they are both right. Marie Ebner von Eschenbach
  33. 33. Constructive Feedback Please! node/1698 https://amsterdam2014.drupal.org/session/constructive-conflict-resolution
  34. 34. Constructive Feedback Please! @kattekrab https://amsterdam2014.drupal.org/session/constructive-conflict-resolution

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