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Communication skills for everyone (drupalsouth edition)

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https://drupalsouth2017.drupal.org.nz/session/communication-skills-everyone

Communication. It's a skill. You already know how to communicate. Most of us do it, in one way or another, every single day. But what makes someone a great communicator? Is it natural talent or a skill that can be learned? Or something in between. This talk explores communication techniques, strategies and skills. Some that are simple, and some that need practice. Wherever you are on the communicator skill spectrum, you should find something new to put in your comms toolbelt. Come along and be prepared to talk to other members of the audience, share your own ideas and strategies for getting your point across, and for listening and understanding your colleagues, friends, and family.

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Communication skills for everyone (drupalsouth edition)

  1. 1. Communication skills for everyone Donna Benjamin @kattekrab DIAMOND SPONSOR PLATINUM SPONSORS GOLD SPONSOR
  2. 2. Communication skills for everyone
  3. 3. Photo by Boris Baldinger Donna Benjamin ● Project lead ● Board member
  4. 4. Stagecraft
  5. 5. to know thyself
  6. 6. By Marko Ercegović, EXIT Festival Audience CC BY-SA 3.0 Wikimedia Commons know thy audience.
  7. 7. By Petar Milošević (Own work) Fountain pen writing (literacy) CC BY-SA 4.0 Wikimedia Commons
  8. 8. Listening
  9. 9. 5 Types of Listening
  10. 10. By TigTab Shepard Fairey in Hosier CC BY-SA 2.0 Wikimedia Commons
  11. 11. “As many as five generations with diverse communication appetites make up today’s workforce.”
  12. 12. The What
  13. 13. The How
  14. 14. The Why
  15. 15. By Tony Webster BNSF Communications Tower CC BY-SA 2.0 Wikimedia Commons
  16. 16. How do we communicate?
  17. 17. By MIKI Yoshihito Message Board CC BY 2.0 Flickr
  18. 18. listen, hear, understand, grasp, comprehend, observation, read, question, speak, gesture, facial expressions, tone of voice, penguin clarity, concise, friendliness, confidence, honesty, respect, empathy, open minds, enthusiasm, precision, acknowledgement, reaction, response, elephant, appropriate language, feedback, constructive critique.
  19. 19. the Medium is the Message.
  20. 20. Speeches, presentations, emails, chat, text, phone calls, video, audio, books, newsletters, conversations, dialogues, monologues, performances, blogs, websites, social media, signs, banners, billboards, notice boards, white boards, art, design, graffiti, stories, film, tv, radio, podcasts.
  21. 21. What makes someone a great communicator?
  22. 22. What makes someone a great communicator?
  23. 23. If you want to make a difference instead of make a point, make sure you have a call to action.
  24. 24. So...
  25. 25. What?
  26. 26. What? Listening
  27. 27. What? Listening How?
  28. 28. What? Listening How? Daily practice
  29. 29. What? Listening How? Daily practice Why?
  30. 30. What? Listening How? Daily practice Why? Have more impact
  31. 31. Practice empathetic listening every day.
  32. 32. Questions? DIAMOND SPONSOR PLATINUM SPONSORS GOLD SPONSOR
  33. 33. DIAMOND SPONSOR PLATINUM SPONSORS GOLD SPONSOR Contact me @kattekrab donna@catalyst-au.net
  34. 34. References

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