Transforming  Your Staff into a  Technologically  Savvy  Career Center Katrina Holland Events & Employer Relations Coordin...
Seaver College <ul><li>Main Campus, Malibu, California </li></ul><ul><li>NACELink since 2008, branded as  CareerSpace  </l...
It’s a Reality… K. Holland, Seaver College Career Center, NACELink Symposium 2010
What We’ll Accomplish Today : <ul><li>Illustrate the implications of adopting an information system (IS) </li></ul><ul><li...
Proper Role of Information Systems <ul><li>… an integrated set of components for collecting, storing, processing, and comm...
Let’s Talk Training <ul><li>To generate a return, staff must be active in the system </li></ul><ul><li>For staff to be act...
Goals in Training <ul><li>Decrease Anxiety </li></ul><ul><li>System Integrity </li></ul>“ This is a lot like my old job. O...
First Steps to Training <ul><li>Set and Share Expectations </li></ul><ul><li>Set and Share Goals </li></ul><ul><li>Break I...
1. Set and Share Expectations <ul><li>“ NACELink / Symplicity is robust and powerful, yet IMPERFECT” </li></ul><ul><li>“ P...
2. Set and Share Goals Sample Career Center Goals with the help of NACELink CSM K. Holland, Seaver College Career Center, ...
3. Break It Down and Go Slow K. Holland, Seaver College Career Center, NACELink Symposium 2010
Training Levels K. Holland, Seaver College Career Center, NACELink Symposium 2010 Determine content most appropriate for t...
Major Modules <ul><li>Students / Alumni Data Management </li></ul><ul><li>Employer / Contact Data Management </li></ul><ul...
Create an Outline <ul><li>I.  Expectations </li></ul><ul><li>II. Training Goals </li></ul><ul><li>III. General Functionali...
Training: Style <ul><li>Don’t touch the computer </li></ul><ul><li>Use consistent terminology </li></ul><ul><li>Take small...
SoSymple Desktop Guide Training Supplement SoSymple Guide To Seaver College’s online career resource, CareerSpace <ul><li>...
SoSymple Content K. Holland, Seaver College Career Center, NACELink Symposium 2010 <ul><li>The sosymple guide is a process...
SoSymple Layout K. Holland, Seaver College Career Center, NACELink Symposium 2010
On-Going Training <ul><li>Twice monthly, CareerSpace PhunTime </li></ul><ul><ul><li>questions and troubleshooting </li></u...
Measuring Results K. Holland, Seaver College Career Center, NACELink Symposium 2010 Link metrics to the already establishe...
K. Holland, Seaver College Career Center, NACELink Symposium 2010
K. Holland, Seaver College Career Center, NACELink Symposium 2010
K. Holland, Seaver College Career Center, NACELink Symposium 2010
K. Holland, Seaver College Career Center, NACELink Symposium 2010
Questions? <ul><li>Katrina Holland [email_address] 310.506.7781 </li></ul>K. Holland, Seaver College Career Center, NACELi...
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Transforming Your Staff Into a Technologically Savvy Career Center

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For the 21st century career center, professionals must be properly armed to understand and appropriate use technology. This session will hone in on two issues: 1) The implications of adopting CSM and its potential for value-add to the career center; 2) Strategies for training and supporting staff in incorporating CSM to streamline daily tasks.

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Transforming Your Staff Into a Technologically Savvy Career Center

  1. 1. Transforming Your Staff into a Technologically Savvy Career Center Katrina Holland Events & Employer Relations Coordinator Seaver College, Pepperdine University NACELink Symposium, June 2010 K. Holland, Seaver College Career Center, NACELink Symposium 2010
  2. 2. Seaver College <ul><li>Main Campus, Malibu, California </li></ul><ul><li>NACELink since 2008, branded as CareerSpace </li></ul><ul><li>3,000 undergraduate students </li></ul><ul><li>25,000 alumni </li></ul><ul><li>Multi-School Environment (MSE) with two graduate schools </li></ul><ul><li>Decentralized career centers </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010
  3. 3. It’s a Reality… K. Holland, Seaver College Career Center, NACELink Symposium 2010
  4. 4. What We’ll Accomplish Today : <ul><li>Illustrate the implications of adopting an information system (IS) </li></ul><ul><li>Demonstrate the importance of training </li></ul><ul><li>Practical strategies for training and supporting staff </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010
  5. 5. Proper Role of Information Systems <ul><li>… an integrated set of components for collecting, storing, processing, and communicating information or data. </li></ul><ul><li>Therefore, is only as good as good as the information it stores </li></ul><ul><li>A tool, not the solution </li></ul>… systems that support decision making. Therefore, it supports organizational goals and initiatives Info Systems Defined: <ul><li>Supports the organizational goal </li></ul><ul><li>Is only as good as the information it stores </li></ul><ul><li>Must provide a return </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010 Your data You trusting your data
  6. 6. Let’s Talk Training <ul><li>To generate a return, staff must be active in the system </li></ul><ul><li>For staff to be active in the system, they must be trained </li></ul><ul><li>If no one is trained, there are potential outcomes: </li></ul><ul><ul><li>No one will use it, and the system is underutilized / investment is futile </li></ul></ul><ul><ul><li>Staff will use it, and the data will be unreliable making the system underutilized / investment is futile </li></ul></ul><ul><li>Maximize the investment </li></ul><ul><li>Happier! </li></ul><ul><li>Extends the reach of services and impact of each staff member </li></ul><ul><li>Avoids panic if system admin leaves </li></ul><ul><li>Why is Training Important? </li></ul><ul><li>Benefits of Trained Staff </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010
  7. 7. Goals in Training <ul><li>Decrease Anxiety </li></ul><ul><li>System Integrity </li></ul>“ This is a lot like my old job. Oftentimes the most helpful thing we can do is just to listen and to let people get whatever they are feeling off their chests.” – Chessen, DriveSavers Data Recover, Inc. “ 1 of 10 computer users have hit, kicked, or otherwise abused their equipment.” – Kent Norman, Univ. of Maryland’s Laboratory for Automation Psychology and Decision Processes K. Holland, Seaver College Career Center, NACELink Symposium 2010
  8. 8. First Steps to Training <ul><li>Set and Share Expectations </li></ul><ul><li>Set and Share Goals </li></ul><ul><li>Break It Down and Go Slow </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010
  9. 9. 1. Set and Share Expectations <ul><li>“ NACELink / Symplicity is robust and powerful, yet IMPERFECT” </li></ul><ul><li>“ Please ask questions, but note I won’t necessarily be able to answer them all” </li></ul><ul><li>“ Please offer suggestions and report bugs, but note action will not always be immediate” </li></ul><ul><li>“ It takes time to get comfortable with the system” </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010
  10. 10. 2. Set and Share Goals Sample Career Center Goals with the help of NACELink CSM K. Holland, Seaver College Career Center, NACELink Symposium 2010 These broad goals give staff a framework to understand how NACELink applies to them and their work. Helps them answer, “How does this system make my work easier, faster, better?”
  11. 11. 3. Break It Down and Go Slow K. Holland, Seaver College Career Center, NACELink Symposium 2010
  12. 12. Training Levels K. Holland, Seaver College Career Center, NACELink Symposium 2010 Determine content most appropriate for the user level.
  13. 13. Major Modules <ul><li>Students / Alumni Data Management </li></ul><ul><li>Employer / Contact Data Management </li></ul><ul><li>Internship Management (ELM) </li></ul><ul><li>OCR </li></ul><ul><li>CFM </li></ul><ul><li>Job Postings </li></ul>Major Modules <ul><li>Announcements </li></ul><ul><li>Calendar </li></ul><ul><li>Email </li></ul><ul><li>Survey </li></ul><ul><li>Minor Events (OCR) </li></ul><ul><li>Reporting </li></ul><ul><li>Publications </li></ul><ul><li>Resume Books </li></ul>Training: Content K. Holland, Seaver College Career Center, NACELink Symposium 2010
  14. 14. Create an Outline <ul><li>I. Expectations </li></ul><ul><li>II. Training Goals </li></ul><ul><li>III. General Functionality </li></ul><ul><ul><li>Access for users </li></ul></ul><ul><ul><li>Definition of Terms </li></ul></ul><ul><ul><li>CSM Logic and Bread crumbing </li></ul></ul>IV. Training Schedule V. Review Modules VI. Practice Exercises and Homework K. Holland, Seaver College Career Center, NACELink Symposium 2010
  15. 15. Training: Style <ul><li>Don’t touch the computer </li></ul><ul><li>Use consistent terminology </li></ul><ul><li>Take small steps and make them action based </li></ul><ul><li>Use simple, relevant example s </li></ul><ul><li>Listen to feedback </li></ul><ul><li>Be patient </li></ul><ul><li>Encourage and praise! </li></ul><ul><li>Make it fun and make it personal! </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010
  16. 16. SoSymple Desktop Guide Training Supplement SoSymple Guide To Seaver College’s online career resource, CareerSpace <ul><li>Table of Contents: </li></ul><ul><li>Announcements </li></ul><ul><li>Contacts </li></ul><ul><li>Students </li></ul><ul><li>ELM </li></ul><ul><li>OCR </li></ul><ul><li>Jobs </li></ul><ul><li>Events </li></ul><ul><li>Career Guides </li></ul><ul><li>Emails </li></ul><ul><li>My Account </li></ul><ul><li>thd </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010
  17. 17. SoSymple Content K. Holland, Seaver College Career Center, NACELink Symposium 2010 <ul><li>The sosymple guide is a process-based step-by-step guide for non-technical, top level users. The palatable design and streamlined content addresses both training goals: </li></ul><ul><li>decrease anxiety </li></ul><ul><li>system and data integrity </li></ul>OCR My Account Email Career Guides Events Jobs Announcements Contacts Students ELM
  18. 18. SoSymple Layout K. Holland, Seaver College Career Center, NACELink Symposium 2010
  19. 19. On-Going Training <ul><li>Twice monthly, CareerSpace PhunTime </li></ul><ul><ul><li>questions and troubleshooting </li></ul></ul><ul><li>Once a month, CareerSpace Solutions </li></ul><ul><ul><li>share new ways of using CareerSpace </li></ul></ul><ul><ul><li>share technical updates or feature launch </li></ul></ul><ul><ul><li>brainstorm incorporate of CareerSpace into new programming </li></ul></ul>so symple K. Holland, Seaver College Career Center, NACELink Symposium 2010
  20. 20. Measuring Results K. Holland, Seaver College Career Center, NACELink Symposium 2010 Link metrics to the already established training and organizational goals
  21. 21. K. Holland, Seaver College Career Center, NACELink Symposium 2010
  22. 22. K. Holland, Seaver College Career Center, NACELink Symposium 2010
  23. 23. K. Holland, Seaver College Career Center, NACELink Symposium 2010
  24. 24. K. Holland, Seaver College Career Center, NACELink Symposium 2010
  25. 25. Questions? <ul><li>Katrina Holland [email_address] 310.506.7781 </li></ul>K. Holland, Seaver College Career Center, NACELink Symposium 2010

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