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MSN Messenger 6.1 Whiteboard Usability Evaluation SI 622 Winter 2004 Yong Kim, Stan Drozdetski, Jonas Kong, Kathy Lee
Overview <ul><li>Product Description </li></ul><ul><li>Methods & Tools </li></ul><ul><li>Findings </li></ul><ul><li>Recomm...
MSN Messenger 6.1 Whiteboard <ul><li>Collaborative features ported from NetMeeting </li></ul><ul><li>Real time shared grap...
MSN Messenger 6.1 Whiteboard Product Description Action Toolbar Color Selection Page Navigation
Methods & Tools (1) <ul><li>GTN </li></ul><ul><li>Personas & scenarios (formal & informal use) </li></ul><ul><li>Comparati...
Methods & Tools (2) <ul><li>Cognitive walkthrough </li></ul><ul><li>Heuristic evaluation (2 scenarios) </li></ul><ul><li>U...
A few extensions… <ul><li>Literature review at each evaluation (e.g., task design)  </li></ul><ul><li>Card sorting to cate...
What we learned <ul><li>Functionality is there </li></ul><ul><li>But, not very usable </li></ul><ul><li>Still, users liked...
Functionality is there <ul><li>Compares favorably with competitors </li></ul><ul><li>But, lack of support for image file t...
But, not very intuitive <ul><li>A whiteboard in namesake only </li></ul><ul><ul><li>Some positive aspects </li></ul></ul><...
But, not very intuitive (2) <ul><li>No correspondence in task flow </li></ul><ul><li>A real whiteboard </li></ul><ul><ul><...
Not very understandable <ul><li>Poor labeling and visual representation </li></ul>what does this do? Findings eraser?
Not very friendly <ul><li>Fatal errors </li></ul>uh oh hmm I think I crashed something… Findings
Not very helpful <ul><li>Help? There is help…for NetMeeting! </li></ul><ul><li>Help is not contextual </li></ul>Findings
Still, users liked it! <ul><li>‘ Useful’ (3/7) </li></ul><ul><li>‘ Collaborative’ (2/7) </li></ul><ul><li>‘ Fun’ (2/7) </l...
Some ideas <ul><li>Short term </li></ul><ul><ul><li>Improve tools / icons </li></ul></ul><ul><li>Long term </li></ul><ul><...
Get rid of Eraser <ul><li>Vector-based graphics prohibit partial erase </li></ul><ul><li>Use ‘Del’ or ‘Backspace’ instead ...
More expressive cursor <ul><li>Reflect the tool and color selected </li></ul><ul><li>Show to the remote participant </li><...
Drag n’ Drop <ul><li>A straightforward way to introduce outside content </li></ul>Recommendations
Survey Users <ul><li>Address vocabulary problem by surveying users for word choice, tools needed </li></ul>Recommendations
Yahoo! Doodle <ul><li>Integrated drawing surface, text and voice chat </li></ul><ul><li>Only one drawing tool </li></ul>Re...
Final Remarks <ul><li>NetMeeting vs. MSN Messenger  </li></ul><ul><li>Make it useful AND usable </li></ul><ul><li>Whiteboa...
Thank you for listening! Any Questions? ?
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MSN Messenger 6.1 Whiteboard Usability Evaluation

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MSN Messenger 6.1 Whiteboard Usability Evaluation

  1. 1. MSN Messenger 6.1 Whiteboard Usability Evaluation SI 622 Winter 2004 Yong Kim, Stan Drozdetski, Jonas Kong, Kathy Lee
  2. 2. Overview <ul><li>Product Description </li></ul><ul><li>Methods & Tools </li></ul><ul><li>Findings </li></ul><ul><li>Recommendations </li></ul><ul><li>Conclusion </li></ul>Overview
  3. 3. MSN Messenger 6.1 Whiteboard <ul><li>Collaborative features ported from NetMeeting </li></ul><ul><li>Real time shared graphical workspace </li></ul><ul><li>To be integrated into Longhorn </li></ul>Product Description
  4. 4. MSN Messenger 6.1 Whiteboard Product Description Action Toolbar Color Selection Page Navigation
  5. 5. Methods & Tools (1) <ul><li>GTN </li></ul><ul><li>Personas & scenarios (formal & informal use) </li></ul><ul><li>Comparative evaluation (3 IM clients & 4 groupware applications) </li></ul><ul><li>Online Survey (207 responses) </li></ul>Methods & Tools
  6. 6. Methods & Tools (2) <ul><li>Cognitive walkthrough </li></ul><ul><li>Heuristic evaluation (2 scenarios) </li></ul><ul><li>Usability test (7 participants) </li></ul><ul><li>Vocabulary analysis </li></ul>Methods & Tools
  7. 7. A few extensions… <ul><li>Literature review at each evaluation (e.g., task design) </li></ul><ul><li>Card sorting to categorize findings through iterative clustering </li></ul><ul><li>Real whiteboard in metaphor analysis </li></ul>Methods & Tools
  8. 8. What we learned <ul><li>Functionality is there </li></ul><ul><li>But, not very usable </li></ul><ul><li>Still, users liked it! </li></ul>Findings
  9. 9. Functionality is there <ul><li>Compares favorably with competitors </li></ul><ul><li>But, lack of support for image file types </li></ul>Findings
  10. 10. But, not very intuitive <ul><li>A whiteboard in namesake only </li></ul><ul><ul><li>Some positive aspects </li></ul></ul><ul><ul><li>Some negative ones (demo: drawing & erasing) </li></ul></ul>Findings
  11. 11. But, not very intuitive (2) <ul><li>No correspondence in task flow </li></ul><ul><li>A real whiteboard </li></ul><ul><ul><li>immediate & continuous feedback </li></ul></ul><ul><ul><li>talk & draw at the same time </li></ul></ul><ul><ul><li>only one drawing tool </li></ul></ul>Findings
  12. 12. Not very understandable <ul><li>Poor labeling and visual representation </li></ul>what does this do? Findings eraser?
  13. 13. Not very friendly <ul><li>Fatal errors </li></ul>uh oh hmm I think I crashed something… Findings
  14. 14. Not very helpful <ul><li>Help? There is help…for NetMeeting! </li></ul><ul><li>Help is not contextual </li></ul>Findings
  15. 15. Still, users liked it! <ul><li>‘ Useful’ (3/7) </li></ul><ul><li>‘ Collaborative’ (2/7) </li></ul><ul><li>‘ Fun’ (2/7) </li></ul><ul><li>‘ Valuable’ (1/7) </li></ul><ul><li>‘ Empowering’ (1/7) </li></ul>Findings
  16. 16. Some ideas <ul><li>Short term </li></ul><ul><ul><li>Improve tools / icons </li></ul></ul><ul><li>Long term </li></ul><ul><ul><li>Simplify interaction </li></ul></ul>Recommendations
  17. 17. Get rid of Eraser <ul><li>Vector-based graphics prohibit partial erase </li></ul><ul><li>Use ‘Del’ or ‘Backspace’ instead </li></ul>Recommendations
  18. 18. More expressive cursor <ul><li>Reflect the tool and color selected </li></ul><ul><li>Show to the remote participant </li></ul>Recommendations
  19. 19. Drag n’ Drop <ul><li>A straightforward way to introduce outside content </li></ul>Recommendations
  20. 20. Survey Users <ul><li>Address vocabulary problem by surveying users for word choice, tools needed </li></ul>Recommendations
  21. 21. Yahoo! Doodle <ul><li>Integrated drawing surface, text and voice chat </li></ul><ul><li>Only one drawing tool </li></ul>Recommendations
  22. 22. Final Remarks <ul><li>NetMeeting vs. MSN Messenger </li></ul><ul><li>Make it useful AND usable </li></ul><ul><li>Whiteboard will attract users to MSN </li></ul>Conclusion Conclusion
  23. 23. Thank you for listening! Any Questions? ?

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