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Outcomes & ICT KVA Nov 2012


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Outcomes & ICT KVA Nov 2012

  1. 1. ICT for Outcomes Monitoring 27th November 2012 Raising awareness of a range of ICT tools that can be deployed to improve the efficiency and effectiveness of outcomes monitoring.
  2. 2. Session objectives • Learn how ICT can help with collecting, storing, retrieving and presenting outcomes information • Understand more about the processes involved in implementing a holistic system • See demonstrations looking at ‘off the shelf systems selected for relevance in terms of services, client group and cost • Start identifying specific tools that will enable you to better capture information relating to your organisations outcomes • Draft an action plan to support adoption of these tools over the next year 6 – 12 months
  3. 3. Your current practiceHow are you currently using ICT to capture& evidence Outcomes?What challenges do you face?Do you already have ideas for how you canimprove this process?
  4. 4. Why ICT can help?Greater efficiency: • Automating manual processes • Reducing paperwork • Reducing staff timeGreater effectiveness: • Sharing / accessing information • Analysing data in more sophisticated ways • Presenting information with greater impact & to a wider variety of audiences
  5. 5. Collecting Outcomes information • Online surveys • Website feedback • Outreach laptops • Digital / video cameras • Dictaphones / mobile phones • Diaries / blogs
  6. 6. Source: London Housing Foundation
  7. 7. Storing Outcomes information • Spreadsheets • Databases • Developed in-house • Custom built • Off the shelf • Digital filing
  8. 8. Source: London Housing Foundation
  9. 9. Online repositories • e.g. Huddle, Dropbox, Flickr, Evernote • Can be shared with team or external partners •Can be accessed from anywhere including mobile devices
  10. 10. Retrieving & analysingOutcomes info• Spreadsheets – filtering, sorting, pivot tables• Database - queries & reports• Exporting as csv files & importing to Excel
  11. 11. Presenting Outcomes info • Charts & graphs • Dashboards • Websites • Annual reviews • Videos / Digital Storytelling • Email signatures
  12. 12. Feedback on a website (
  13. 13. Video footage
  14. 14. Developing a system…First steps Get together as a team and identify and agree the what, how, when, why and then capture this on paper Remember to include bother outputs and outcomes
  15. 15. Next steps… Carry out an audit of current systems – what are you using, what works well, what frustrates you etc Document how you are structuring your information e.g. the ‘fields’ you are using Draw up a brief – include some background and specify what you need – remember to future proof
  16. 16. Next steps… Then consider… • Is this something that can be realistically developed in house? • If not, research whether a system already exists to meet your needs? • If not, budget for the bespoke option
  17. 17. Resources required? Upgraded ICT infrastructure?A new system or developments to an existing system? Data migration or start from scratch? Staff roles and training?
  18. 18. Selecting a database for monitoring 
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  20. 20. Outcomes starVersions currently available: Homelessness Star Mental Health Recovery Star Teen Star Alcohol Star Work Star Older Persons Star Family Star Community StarVersions currently in development: Music Therapy Star Life Star for learning disability Spectrum Star for autism & aspergers syndrome Sexual Health Star Well-being Star Empowerment Star for domestic violence services
  21. 21. Teen StarThis version has been developed for and with teenagers in a substance misuse setting but should be applicable in other settings. Outcome areas (6): • Drugs and alcohol • Well-being • Safety and security • Structure and education • Behaviour and citizenship • Family and other key adults These link to the five high-level Every Child Matters (ECM) outcomes….
  22. 22. Evidencing outcomes at differentlevelsThe Outcomes Star can provide outcomes data at four levels: For individual service users: the Star gives a snapshot of where they were on each outcome area when they joined the project and at each review – the difference between starting point and review shows the progress made in that time. For a project as a whole: the average starting points on entry to the service and the amount of progress made in a specified time period or over their life-time in the project can be calculated – this gives a picture of the project outcomes. The Outcomes Star™ online can provide this information at the touch of a button. For a group of projects across an organisation: the same information as above can be calculated for each project allowing comparison between different services. In addition users of the Outcomes Star™ online can compare the progress made by different sub-groups of clients, for example women and men or older and younger service users. For similar projects across a sector: the same analyses as described above can be carried out for a sector as a whole. This makes it possible to establish benchmarks identifying good practice and building an outcomes-focused evidence base. This is only possible using the Outcomes Star™ online.
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  25. 25. Lamplight demos Customising fields Adding outcomes and seeing change See your impact overall
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  27. 27. Developing an action plan Outcomes & indicators Using ICT to capture / present this information Resources required – infrastructure & skills Allocating responsibility / setting a timeline
  28. 28. Best practice issues Are you registered with the information commissioner? Do you have a data protection & privacy policy and explain why you collect data and what it will be used for? Do you ask for permission to use photos / videos? Is your client data secure i.e. password protected, backed up, safeguarded with anti virus software and a firewall?
  29. 29. For more help contact: Superhighways 0208 255