6.smart services

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6.smart services

  1. 1. SMART Services
  2. 2. SMART Services Prime Services Standard Operating Services Monitoring Services Server Availability Services Backup Services Asset Security Services Help Desk Services Virtualization Services Advanced Monitoring Services Special Need Services
  3. 3. Prime Services IT Activities Active Directory Management Patch Management Inventory Management Software Deployment Operating System Upgrade File Distribution Hard disk Optimization Security Management
  4. 4. Standard Operating Services IT Activities Inventory Management SOE Management Security Management
  5. 5. Monitoring Services IT Activities Basic Monitoring Services Monitoring & Alert Standard Monitoring Services Monitoring & Alert with Standard Remediation Advanced Monitoring Services Monitoring & Alert with Advanced Remediation and Automation
  6. 6. Server Availability Services IT Activities Mail Server Services Monitoring , Alerting and Auto Remediation of Critical mail server components . Database Server Services Monitoring , Alerting and Auto Remediation of Critical database server components . Web Server Services Monitoring , Alerting and Auto Remediation of Critical Web server components .
  7. 7. Backup Services IT Activities Basic Backup and Recovery Backup and Recovery Services Advanced Backup and Disaster Recovery Advanced Backup and Disaster Recovery Services (Offsite Replication and Disaster Recovery)
  8. 8. Asset Security Services IT Activities End Point Security Antivirus Management Security Management Security Management
  9. 9. Help Desk Services IT Activities Basic Help Desk Ticketing system to track, respond and resolve issues quickly and efficiently Advanced Help Desk Service Desk for effectively managing Incidents, Problems, Change and Service Requests.
  10. 10. Virtualization Services IT Activities Virtualization Management
  11. 11. Special Need Integration IT Activities Third Party Integration
  12. 12. S M A R T SLA Customer Specific Measurable Aligned Realistic Timely

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