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Leadership Is A Conversation By Kartik Baug


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Leadership Is A Conversation By Kartik Baug

  1. 1. A Harvard Business Review Article.
  2. 2.  Introduction The New Realities of Leadership Communication Organisational Communication : The Concept Intimacy : Getting Close Three ways to achieve Conversational Intimacy Interactivity : Promoting Dialogue. (Contd.) By Kartik Baug 6/24/2012 2
  3. 3.  Inclusion : Expanding Employee’s Role Channels of Inclusion Intentionality : Persuing an Agenda By Kartik Baug 6/24/2012 3
  4. 4.  By Boris Goysberg & Michael Slind. Traditional Command-and-Control Mechanisms are redundant. Globalization , New Technologies have reduced the efficacy of top-down Leadership. Traditional corporate communications unable to manage the change . The solution : A new model of Leadership Communication known as “ Organisational Conversation”. By Kartik Baug 6/24/2012 4
  5. 5.  Economic Change: Transition from service-based industries to knowledge-based industries require newer ways to process & share information. Organisational Change: Flatter & Less hierarchical companies have made top-down leadership redundant. Global Change: Diverse and Culturally differentiated workforces have necessitated conversations that are smooth & fluid. By Kartik Baug 6/24/2012 5
  6. 6. Four Essential Attributes of Organizational Communication : 1. Intimacy 2.Interactivity 3. Inclusion 4.Intentionality By Kartik Baug 6/24/2012 6
  7. 7.  Organizational Communication requires Leaders to minimize the distances , institunal , attitudinal and spatial. This gives the decision-making authority trust & attention from those under authority. Leaders listen to conversations at all levels of the organization. Leaders speak and respond to at all levels of the organization. Not necessarily physical , but mental proximity required. By Kartik Baug 6/24/2012 7
  8. 8.  Gaining Trust : No trust , No Intimacy. Listening Well : Know when to stop speaking and start listening. Getting Personal : Absorbing criticism when it is direct and personal. By Kartik Baug 6/24/2012 8
  9. 9.  Exchange : Exchange of Comments & Questions between participants. Interactivity : This makes conversation more open & fluid. Dialogue : Replacing Monologue with Dialogue. Technology : Use of latest technology to supplement Corporate Communication challenges. By Kartik Baug 6/24/2012 9
  10. 10.  Equal Opportunity Endeavour: Sharing of Ownership between the participants of the outcome. Conversation Partners: Leaders turn Employees into contributing equally towards New ideas and initiatives. Emotional Engagement: Emotional Engagement Level is higher . Criticality: Leaders better able to convey the criticality of their messages. By Kartik Baug 6/24/2012 10
  11. 11.  Brand Ambassadors : Passionate Leadership become brand ambassadors or living examples of Company Vision. Thought Leaders: Empowered employees , deep within an organization are best suited to generate high – quality thought leadership. Storytellers: When employees speak from their own experience , the story comes to life. By Kartik Baug 6/24/2012 11
  12. 12.  Closure of Conversation : Intentionality is a measure of closure of conversation . Intent : Open-minded Conversations are not aimless. Strategical Relevance : It allows focus on the relevance of actions towards strategically important priorities. Consent : This exercise leads to generation of Consent versus commanding of Consent. Big Picture View : Employees are aware of their broad Strategy & Competitive environment. By Kartik Baug 6/24/2012 12