PR brief - BP case study

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This is a brief for a PR agency which I created for BP in relation to its upcoming partnerships in Cultural Olympiad 2012. To get more insight visit: http://realmofpr.blogspot.com/

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PR brief - BP case study

  1. 1. 5th of April, 2011 London, UK BRIEF FOR THE PR AGENCY CLIENT NAME: BP 1. WHERE ARE WE NOWBP is a British gas and oil company, which operates in over 80 countries and is one of thelargest energy companies in the world. It is active in every area of the oil and gas industry,including exploration, production, refining, distribution and marketing, petrochemicals, powergeneration and trading. It also has major renewable energy activities, including in biofuels,hydrogen, solar and wind power.In July 2008, as one of the biggest British companies, BP signed the Ł50mln contract forbeing an official oil and gas partner for London 2012, providing fuelling facilities for thevehicles used during the Games, as well as being a premier partner of the London 2012Cultural Olympiad.Unfortunately, due to the Deepwater Horizon accident in Gulf of Mexico in April 2010, ourcompany faced a major crisis and BP’s image and reputation were substantially damaged. Ourbrand had been and up to now happens to be boycotted on the global scale by environmentaland activists groups and the ordinary people. Our shares dropped and we were de-listed fromthe Dow Jones Sustainability Index and the FTSE4Good Index.Form one side, we see our participation in London 2012 Olympic Games as a greatopportunity for restoring the perception of our brand, but from the other side we are alsoaware that it may arise a criticism from various activists groups, which will only worsen oursituation and could negatively impact the whole Olympiad.Therefore we are seeking for a skillful PR agency, which will take command ofcommunicating our business objectives on the occasion of our London 2012 partnerships.
  2. 2. 2. WHERE DO WE WANT TO BE?BP wants to use its Olympic partnerships as part of a brand recovery process. We are awarethat it would not completely restore our battered image, but we believe that we have to usethat opportunity as much as we can to improve the perception of our brand.We are also cautious how negatively our art sponsorships after the Deepwater Horizonaccident were received by artists, activists groups and ordinary people, who are consideringour actions as nothing else as greenwashing.Moreover we are concerned of a good reputation of Olympic Games 2012 itself. Back in timethe CEO of London 2012 was referring to the Olympic sponsors as “the best of BritishCompanies”. Now we feel like the weakest link in the whole Olympiad ceremony and wewant to avoid shading the negative light on the event because of our presence.Therefore BP seeks to hire an experienced PR agency which will be responsible for creating apublic relations campaign able to achieve the subsequent goals and objectives:THE GOALS: 1. To improve BP’s image and brand reputation among its external audience (customers). 2. To build strong relationships with its core internal stakeholders and activists groups.THE OBJECTIVES: 1. To move away BP image from solely an oil company by generating positive media coverage related to topics on our activities during the Cultural Olympiad. 2. To build good relationships with artists, activists groups and other communities that we will deal with during the Cultural Olympiad. 3. To create new CSR activities for certain groups of our stakeholders. 4. To mitigate potential voices of criticism of greenwashing our image. 5. To outnumber the bad news existing in the internet about us with good news. 6. To get media coverage on what we do to restore the damaged environment. 7. To reduce the online social media communities boycotting us on the internet.
  3. 3. 3. WHO DO WE NEED TO TALK TO?In the first place we need to establish good and strong relationships with those groups whichobject the most against BP and supposedly will also criticize BP’s 2012 Olympiadsponsorships, as being a new greenwashing activity. These groups are activists and artistsgroups who are specialized in making spectacular boycotting stunts, which attract traditionalnews media, but also they operate skillfully in the internet by means of social media.We also need to maintain good relationships with traditional broadcasting and printed media,so that we will be able to get our message across to the mass audience of ordinary people (ourcustomers). We should also be able to get media coverage not only on Cultural Olympiad -related topics, but on what we do to restore the damaged environment of Gulf of Mexico.We also need to make sure that our employees take the advantage from our participation inthe 2012 Olympiad, so that their satisfaction will give us additional brand advocates.When the above groups give a positive account on our activities, it will have a positiveinfluence on our customers’ perception of BP brand. Accordingly our shareholders will besatisfied and BP stock price will increase. 4. DELIVERABLESWe will know if the campaign was successful when: 1. In all types of media (national and local, broadcasts, printed, radio, online) will appear substantial media coverage on: - how does BP restore the environment in Gulf of Mexico and how does it help its local communities and governments. - how does BP involve in support for culture, art and education, which will highlight both its participation in Cultural Olympiad 2012 and its 20 year long record of art sponsorships (the Royal Opera House, Tate Galleries, British Museum and the National Portrait Gallery). 2. There will not occur any major boycotts of invents hosted by BP during the Olympiad. 3. On the first three Google pages the number of positive posts about BP will outnumber the amount of negative posts.
  4. 4. 4. Our annual brand health survey will indicate the improvement of BP’s consumers perceptions of BP’s reputation. 5. Boycotting us on the internet, social media groups will decline in number of members. 6. After one year of the London 2012 Olympic Games there will not be cases of boycotting our art sponsorships or the venues accepting our sponsorship. 7. Our stakeholder groups will be satisfied with newly implemented CSR programmes. 8. The BP share price will moderately increase and will maintain on a stable, steadily increasing level. 5. TIMELINEThe campaign is due to start four months before the London 2012 Olympic Games begins,and finish one year after the event. After the event the PR agency will be responsible for theconstant contact with the activists and artists groups. 6. THE BUDGETThe budget of a campaign is estimated for Ł5mln.

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