Enabling Open Government
Public Policy, Organization Development and Web 2.0




                 Karl Hebenstreit, Jr.

 ...
Enabling Open Government



• My Experiences
   –   Doug Engelbart’s Vision for Raising Collective Intelligence
   –   Mai...
Raising Collective Intelligence
”Boosting mankind’s capability for coping with complex, urgent problems”
                 ...
Raising Collective Intelligence
                                     Christina’s Challenge!

                             ...
Co-Evolving OD and Web 2.0


As we get more connected in real-time, the ability for an individual in
maintaining her/his o...
Bootstrapping Strategy

   • Leveraging the capabilities of a method
     or technology for online communities
     of pra...
Maintaining Self-Identity and Awareness

                                                                                 ...
Getting Things Done (GTD)


                                                                                     Purpose/
...
GTD and PersonalBrain




                        9
Personal Sensemaking to Collaborative Problem Solving

                                                                   ...
Methods for Dealing with Complexity


When an organization is
confronting a wicked problem the
familiar approaches don't w...
Compendium as a tool for supporting Dialogue Mapping

                             •   Compendium is a semantic,
         ...
Organizational Social Computing

                                                                                         ...
Lotus Connections




                    14
Profiles




           15
Communities




              16
Blogs




        17
Dogear




         18
Activities




             19
Organization Models



          • Fishnet
               – described in Johansen and
                 Swigart
          •...
Social Computing: From Stovepipes to Collaborating


• Emerging Social
  Movement                                         ...
Next Steps


• Establishing Partnerships
   – Planning a social networking event (September) for CBODN and the DC Chapter
...
Project Management, Meetings & Technologies

                                                                             ...
A Taxonomy for OD Methods?




   Organization Development
                              24
Technologies of Cooperation: A Web 2.0 Taxonomy?




                                   Cooperation
                      ...
Open Government Principles

Citizen Involvement                                                                           ...
Open Government in Practice?

                         3          4
                   2                    5
            ...
Gov 2.0: Separation of Powers?
                                                                                      Legis...
References

Doug Engelbart: Selected Papers                  Organizational Implications

●
    Augmenting Human Intellect...
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20090624 Open Government

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Presentation delivered to the Government SIG of Chesapeake Bay Organization Development Network , June 24, 2009 (with full credits, so please delete earlier versions you may have downloaded)

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20090624 Open Government

  1. 1. Enabling Open Government Public Policy, Organization Development and Web 2.0 Karl Hebenstreit, Jr. CBODN GovSIG June 24, 2009
  2. 2. Enabling Open Government • My Experiences – Doug Engelbart’s Vision for Raising Collective Intelligence – Maintaining Self-Awareness and Identity – From Personal Sensemaking to Collaborative Decision-making /Problem Solving – Organizational Social Computing • Web 2.0 and Establishing Relationships – Web 2.0: Enabling New Organization Models – Next Steps • Open Government – Principles and Practice? – Role for Organization Development? – Public Policy Implications? References
  3. 3. Raising Collective Intelligence ”Boosting mankind’s capability for coping with complex, urgent problems” - Doug Engelbart 3
  4. 4. Raising Collective Intelligence Christina’s Challenge! “If you could take that same Vision and same Strategic Organizing Principles that got such amazing results in that Doug Engelbart’s Accelerators lab in such a relatively short period of time, and embedded them into today’s teams and organizations using next- – Co-Evolution of Human and Tool generation interactive computing as a Systems springboard, just imagine the – Bootstrapping Strategy incredible levels of innovation that could be achieved today.” – Networked Improvement Communities -- Christina Engelbart – Raising Collective Intelligence 4
  5. 5. Co-Evolving OD and Web 2.0 As we get more connected in real-time, the ability for an individual in maintaining her/his own identity has increasing importance! What are the ways in which personal and organization development methods and technologies can support this increasing need? • Methods must embody protecting (nurturing) individual needs -- encouraging ‘downtime’ for reflection to gain/regain perspective, while supporting planning and action • Technologies must be capable of capturing our thoughts as naturally as possible – minimizing restraints OD Web 2.0 5
  6. 6. Bootstrapping Strategy • Leveraging the capabilities of a method or technology for online communities of practice to learn and share knowledge about that method or technology • This enables: – Learning about the method or technology through direct experience – Sharing knowledge in context – “Being our own customers first”, so that we can better support client organizations Based on work of Douglas Engelbart 6
  7. 7. Maintaining Self-Identity and Awareness • How can PersonalBrain • How can GTD be extended to team be extended to a an organizational levels? organizational (collaborative) setting? Organization Development Agency Personal to Transformation Organizational Knowledge Management Improving • Method helps to provide Effectiveness context for technology, influencing its design and Getting improving effectiveness of Things Done PersonalBrain using the tool (GTD) • Technology can enable new capabilities to improve the effectiveness of the method Co-Evolving Methods and Technologies • Personal methods and technologies which enable an “augmented” individual to more effectively participate in group and organizational settings 7
  8. 8. Getting Things Done (GTD) Purpose/ Principles • The bold terms are from David Allen’s most recent book about the Getting Vision Things Done method, Making It All Work: Winning at the Game of Work and the Business of Life, with original terminology from Getting Things Done: The Art of Stress-Free Productivity in parentheses. Goals • David Allen has been using the PersonalBrain for about three years, and led a webinar showing how he’s using the PersonalBrain on June 3rd: Getting Things Done with PersonalBrain Featuring David Allen Areas of Focus Projects Engaging/ Capturing Clarifying Reflecting Organizing Actions (Collection) (Processing) (Reviewing) (Doing) 8
  9. 9. GTD and PersonalBrain 9
  10. 10. Personal Sensemaking to Collaborative Problem Solving • How can Compendium • How can Issue/Dialogue Mapping be be extended to a extended to team an organizational organizational levels? (collaborative) setting? Organization Development Dialogue Organizational Sensemaking Mapping Improving • Method helps to provide Effectiveness context for technology, influencing its design and Issue improving the effectiveness Mapping Compendium of using the technology • Technology can enable new capabilities that improve the effectiveness of the Co-Evolving method Methods and Technologies • Personal methods and technologies which enable an “augmented” individual to more effectively participate in group and organizational settings 10
  11. 11. Methods for Dealing with Complexity When an organization is confronting a wicked problem the familiar approaches don't work. For one thing, with a wicked problem there isn't even agreement about what the problem is, much less how to solve it. To make progress one must focus on creating maximum shared understanding and shared commitment among the stakeholders. Dialogue mapping is a proven technique for building that shared understanding and commitment, as efficiently and effectively as possible. 11
  12. 12. Compendium as a tool for supporting Dialogue Mapping • Compendium is a semantic, visual hypertext tool for supporting collaborative domain modelling and real time meeting capture. It provides an intuitive visual map of issues, ideas and arguments. It can be thought of as real time concept mapping, but with additional native semantic hypertext functionality. It is interoperable via XML with other technologies, for example, in the AKT IRC eScience CoAKTinG project, which is integrating it with other meeting support and collaboration technologies. • Compendium is simple to learn for individual use, whilst real time mapping of discussions in meetings takes some practice. There is a small but growing community of practitioners who are using it in their work. It is derived from Dialog Mapping, for which there are commercial training courses available. 12
  13. 13. Organizational Social Computing • What impacts will social • How can Activity-Centric computing have on Collaboration improve the way we organizations’ cultures? coordinate actions at the • What are the organizational level? Organization organizational models enabled by Social Development Computing Environments? Coordinating Organizational Organizational Cultures & Actions Structures Improving • Method helps to provide Effectiveness context for technology, influencing its design and Activity- improving the effectiveness Centric Lotus of using the technology Collaboration Connections • Technology can enable new capabilities that improve the effectiveness of the Co-Evolving method Methods and Technologies • Personal methods and technologies which enable an “augmented” individual to more effectively participate in group and organizational settings 13
  14. 14. Lotus Connections 14
  15. 15. Profiles 15
  16. 16. Communities 16
  17. 17. Blogs 17
  18. 18. Dogear 18
  19. 19. Activities 19
  20. 20. Organization Models • Fishnet – described in Johansen and Swigart • Starfish • Spider – described in Brafman and Beckstrom • ??? Clay Shirky on his new book, Here Comes Everybody on YouTube 20
  21. 21. Social Computing: From Stovepipes to Collaborating • Emerging Social Movement • Prevailing Paradigm • Disconnected • Integrated • Isolated Components • Social (Collaborative) • Application-Centric • Activity-Centric • Closed, Static Systems • Open, Dynamic Systems • Step-wise • Continual • Either/Or • Yes… & • Transactional • Relational Even the term paradigm is being questioned, as a static snapshot of a social phenomenon, rather than an ongoing, dynamic process that is better captured by the phrase ‘social movement’ •As one source for this issue, see Thomas Kuhn: A Philosophical History for Our Times 21
  22. 22. Next Steps • Establishing Partnerships – Planning a social networking event (September) for CBODN and the DC Chapter of Usability Professionals Association – Participating in user groups, and sharing ideas on how OD methods can sustain groups and improve their effectiveness in learning and engaging developers. – Making connections with organizations involved in improving software development – ??? • OD and Web 2.0: Supporting Project Meetings – Especially for interagency projects, meetings are the basis for project management and decision-making. • Mapping a Landscape for OD and Web 2.0 – Discovered 12Manage.com, a community site for conversations about hundreds of OD methods, which could provide a basis for an OD taxonomy – The Technologies of Cooperation map developed by Howard Rheingold and the Institute for the Future provides a basis for a taxonomy of Web 2.0 22
  23. 23. Project Management, Meetings & Technologies • What project management methods are most appropriate for a particular kind of project? • How scalable is a • What methods are most effective for facilitating meetings at various technology to support Communities stages of a project? the number of participants? • How scalable is a method for • How well does the supporting the number of technology support participants? distributed meetings? • Can the method support geographically distributed meetings, or does it require F2F interaction? Supporting Facilitating Communications Meetings Project Management • What technologies best support a particular Collaborative method? Technologies Methods • How can technologies improve a method’s Enabling Environment for • Meetings are a core ability to support Facilitating activity for project distributed meetings? Meetings management • How well does a technology capture the content & context of a meeting? • How well can the meeting artifact be kept within the context of the project? 23
  24. 24. A Taxonomy for OD Methods? Organization Development 24
  25. 25. Technologies of Cooperation: A Web 2.0 Taxonomy? Cooperation Peer to Patent Commons Web 2.0 25
  26. 26. Open Government Principles Citizen Involvement Agency Transformation ? What new ways for citizen ? What are the policy implications? involvement are enabled by Web ? How can OD professionals 2.0? Organization contribute to transforming agency ? How can the OD community Development structures, cultures, and practices? contribute to ensuring fairness and improving the effectiveness of citizens’ efforts? Citizen Agency Involvement Transformation Open Gov 2.0 Government Developing an IT infrastructure, enabled by Web 2.0 Public Policy Web 2.0 technologies, defined according to our fundamental governance principles: Gov 2.0  Separate but Equal Branches of government How do we define  Inherent government Open Government, functions performed by and how what is the government employees role for the OD  Separation of policy community? formation from policy implementation (operations) 26
  27. 27. Open Government in Practice? 3 4 2 5 • How can OD and Web 2.0 make government 1 Government 6 more open? Organizations • How can OD Methods be better supported by Web 2.0 technologies? • What new OD Methods can now be enabled by the capabilities of Web 2.0 technologies? Open 1 1 Government 2 Organization Web 2.0 2 Technologies Development 3 Methods 3 4 4 5 5 6 6 27
  28. 28. Gov 2.0: Separation of Powers? Legislative & Executive Legislative & Judicial Legislative Legislative & Legislative & Judicial Executive 3 Equal Judicial & Executive Branches Judicial & Executive Judicial Executive Three Separate yet Equal Branches 28
  29. 29. References Doug Engelbart: Selected Papers Organizational Implications ● Augmenting Human Intellect (1962) ● Clay Shirky, Here Comes Everybody (Blog ● Whom to Augment First ) ● Intelligence Amplification ● Howard Rheingold, Smart Mobs: The Next Social Revolution ( ● Improving Your Organization’s IQ (1996) website) ● As We May Work (2003) ● Robert Johansen and Rob Swigart, ● Evolving Collective Intelligence (2008) Upsizing the Individual in the Downsized Cor ● Ori Brafman and Rod A. Beckstrom, ● Bardini, Bootstrapping (2001) The Starfish and the Spider People: Methods & Technologies Embedded Links (Slide Show Mode) ● David Allen, Getting Things Done ● Title Slide: photographs have links to the ● Jeff Conklin, Issue/Dialogue Mapping sources ● Slides 9 and 10: Each portion of the ● Harlan Hugh, PersonalBrain collage is a link to an event or a video ● Simon Buckingham Shum, Compendium presentation ● IBM Collaborative User Experience, ● Slide 12: http://12manage.com Activity-Centric Computing ● Slide 13: ● Howard Rheingold and Technologies of Cooperation large map (you Institute for the Future, Technologies of ● Slide 13: Click to Creative Commons and Cooperation PeerToPatent ● Jaap de Jonge, 12Manage 29

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