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Digital Transformation in the Connected Cities Era

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Government agencies are looking to implement digital strategies, develop their talent pool with digital skills and promote services that address citizens' requirements.

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Digital Transformation in the Connected Cities Era

  1. 1. 1© Copyright 2016 Dell . All rights reserved. 1© Copyright 2016 Dell. All rights reserved. Digital Transformation in the Connect Cities Era Karim Y. Rizkallah, Presales Manager, TEAM @karimyrizkallah
  2. 2. 6© Copyright 2016 Dell . All rights reserved. Internet Use Starts from 2 Years Old Toddles Economic Stagnation & Shrinking Budgets Growing Urban Population & Immigration Problem Cities Today… 65%-68% Households with Broadband Increasing Climate Change Graying of Europe Aging City Infrastructure
  3. 3. 7© Copyright 2016 Dell . All rights reserved. Connected Cities Urban Infrastructure Home Automation Internet Of Things Electronic Services Smart Metering Connected/ Driverless Cars
  4. 4. 8© Copyright 2016 Dell . All rights reserved. Digital Government “The use of digital technologies, as an integrated part of a government’s modernization strategies, to create public value. It relies on a digital government ecosystem composed of government actors, nongovernmental organizations, businesses, citizens’ associations and individuals, which supports the production of and access to data, services and content through interactions with the government.” – The Organisation for Economic Co operation and Development (OECD)
  5. 5. 9© Copyright 2016 Dell . All rights reserved. Digital Transformation Drivers
  6. 6. 10© Copyright 2016 Dell . All rights reserved. Digital Transformation – Top Three Expected Outcomes Source: Gartner Feb 2016
  7. 7. 11© Copyright 2016 Dell . All rights reserved. Enhancing Quality of life with Digital Transformation Predictive Maintenance - Transport medical supplies to hard to reach locations - Make Agriculture more efficient - Search & Rescue for Disaster Relief - Autonomous Produce Harvesting - Home Security and remote control - Car Parking Finder - Effective Street Lighting- Minimize production hours lost to maintenance - Reduce risk of failure and disasters - Remote Health Monitoring - Rapid Medical Response
  8. 8. 12© Copyright 2016 Dell . All rights reserved. Key Considerations in the Digital Transformation Journey Information is key to Better Decision Making Build a Citizen-Centric Digital Platform Adopt a Digital-by-Default Service Delivery Strategy Governance Framework for Information Value 1 2 3 4
  9. 9. 13© Copyright 2016 Dell . All rights reserved. Information is key to Better Decision Making Building a comprehensive data strategy will allow governments to make use of data Analytics to unlock significant decision making power With proliferation of social, new data types are emerging that need to be managed to better understand citizen expectations Data analytics will empower governments to rethink their policies in a way that addresses citizens’ needs A finer control on information will also uncover areas of fraud, waste and misappropriation of budgets. Innovation Teams in the “What Works Cities” initiative in the US Big Data Analytics Support Center for the “Government 3.0” Strategy in South Korea Examples
  10. 10. 14© Copyright 2016 Dell . All rights reserved. But Is Your Information Ready? Locked in these Applications Legacy Transactional File Shares Different views on your citizens Gov. Entities No Access • Historical Citizen information is locked in legacy systems in proprietary formats • Information needed by 3rd platform applications are locked in production systems • Both types are required to have a global view on your citizens and better understand their needs and trends
  11. 11. 15© Copyright 2016 Dell . All rights reserved. Manage Your Information Old and New Locked in these Applications Legacy Transactional File Shares ETL Process Structured/Unstructured Data Single Consolidate View + Gov. Entities • With InfoArchive, information is consolidated in one long term archiving repository • Data Lakes are constructed to leverage Big Data Analytics tools • Access to Citizen information can be availed to other governmental entities to support an Open Data Model
  12. 12. 16© Copyright 2016 Dell . All rights reserved. Build a Citizen-Centric Digital Platform Transforming processes into a “Citizen-Centric” service model will render them more effective Rethink policies from a citizen perspective by adopting mobile platforms and turning towards an Open Data model Ensuring citizen engagement will create an opportunity to identify new “Digital First” services that citizens need Digital platforms can provide deep insights on service level acceptance allowing for the adoption of program trials FOCUS CONCERT COURIER SNAP EXPRESS
  13. 13. 17© Copyright 2016 Dell . All rights reserved. Adopt a Digital-by-Default Service Delivery Strategy Mobile-ready, always-on Digital Services designed with context and convenience in mind These services should offer value for money to encourage adoption Services are implemented so that, where appropriate, data can be made openly available in support of a government’s initiatives around Open Data. Public sector agencies should – Start to transition existing services and paper-based processes to digital – Develop new services in partnership with citizen representatives, private sector and NGOs – Ensure their workforce is skilled in the use of digital technologies – Develop digital strategies to achieve this and report publicly on progress. Around 20% of Europeans have never used the internet. Around 40% of people in the EU workforce do not have adequate digital skills.
  14. 14. 18© Copyright 2016 Dell . All rights reserved. Digital-by-Default Services Platform Restful Integration allows for automated calculations and query of data required for decision making Mobile App Citizen submits Tax Form and Attachments + Gov. Digital Platform Notifications are sent back to the citizen Citizen case is assigned to an officer(s) for review Time/Event Based Archiving & Controlled Access to Case Folder
  15. 15. 19© Copyright 2016 Dell . All rights reserved. Governance Framework to Optimize Information Value Efforts towards adopting Open Data to citizens and entities and collecting information from businesses, results in data governance challenges. Governments need to strike a balance between trust/transparency and privacy/security. Creating a Citizen Digital Identity to support personalized access, authentication and monitoring is essential. Federal governments can create data security standards that can be tailored by local agencies according to their needs. Data repositories should allow a RESTful based integration with 3rd party applications to allow for the creation of specialized data sets.
  16. 16. 20© Copyright 2016 Dell . All rights reserved. Applying Governance to a Services Delivery Model ACTIVE CONTENT MANAGEMENT PLATFORM TRUSTED ARCHIVING REPOSIROTY Mobile App + Gov. Digital Platform
  17. 17. 37© Copyright 2016 Dell . All rights reserved. Thank you

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