Karen Bachmann and Lisa McMichael presented different types of listening skills and how those techniques help UXers at the December amUX meetup.
Like many UX practitioners, you are continuously engaged in user research, meetings and workshops. These activities require observing and taking good notes, and listening. But are you really listening or simply hearing what people have to say? For most of us it’s the latter. During the Listen up! Workshop, we’ll discuss the obvious and nuanced differences between listening and hearing, along with some of the barriers and causes that affect attuned listening. And, we’ll get you out of your seat to practice listening methods so that when you leave, you’ll be armed with a better mechanism for listening.