!MPACT! Communication

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3 of 5 Sessions covering various areas of communication for globeOSS

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!MPACT! Communication

  1. 1. !MPACT! Communication<br />Facillitated by <br />Karen Ann Lam<br />
  2. 2. Layers of Knowledge<br />
  3. 3. Types of Questions<br />Details<br />Opinions & <br />Motivations<br />
  4. 4. Types of Questions<br />Causes<br />Consequences<br />Attributes<br />
  5. 5. Types of Questions<br />How do the key players see this?<br />What other perspectives could there be?<br />Who are indirect parties influencing the outcome?<br />Viewpoints<br />When did it happen?<br />What was happening before/during/after the <br />incident?<br />What is unique about the timing? <br />Sequence of<br />Events<br />What in the scenario have I taken for granted? <br />What are the physical, functional, operational, <br />behavioural and strategic attributes that I haven’t <br />verified?<br />1+1=?<br />Assumptions<br />
  6. 6. Deductions<br />Begins with <br />observation of <br />specific information, <br />proceeding to draw <br />conclusions<br />Premise<br />
  7. 7. Deductions<br />Need to develop more <br />forecasting tools<br />Begins with <br />observation of <br />specific information, <br />proceeding to draw <br />conclusions<br />Malaysia’s mobile penetration <br />rate in 2009 was 100.8%<br />
  8. 8. Deductions<br />Need to develop more <br />forecasting tools<br />Begins with <br />observation of <br />specific information, <br />proceeding to draw <br />conclusions<br />With customers having more than one phone, there will be demand for more value-added services. Operators will be under pressure to preempt the next wave of services to stay competitive. One of these services is forecasting to predict the next consumer trend.<br />Malaysia’s mobile penetration <br />rate in 2009 was 100.8%<br />
  9. 9. The Wheel of Crucial Conversations<br />Talk<br />Clarify<br />Listen<br />Make it Safe<br />Admit & Question own Feelings<br />Build Bridges<br />Prepare to Engage<br />Express Appreciation<br />Acknowledge Autonomy<br />Reconsider Other’s Intentions<br />Gather Facts<br />Recognise Value<br />
  10. 10. WordComm Training & Consultancy !MPACT! Presentation<br />The 6 Principles of !MPACT! Presentations<br />In-depth<br />Momentum<br />Personable<br />Anecdotal <br />Confident Non-Verbals<br />Talk to the Ears<br />- go deep not wide<br />- attention span is short<br />- buy on emotion, justify on logic<br /><ul><li>what’s the story</li></ul>- actions & voice speak<br /> louder than words<br />- be heard like a book<br />
  11. 11. Conceptualising your Presentation with The Rule of Three<br />
  12. 12. Presentation<br />What are 3 things your audience wants to know?<br />Conceptualising<br />your<br />The 3 Stepsto<br />
  13. 13. RFP from CityCell<br />Handling of SLA creation and management.<br />Providing KQI / KPI management from various perspective; e.g. customer, service, network, operations and geography.<br />Providing open standards and easily expandable based on off-the-shelf components.<br />Allowing changes to be made on the service model without writing any codes. It can be easily configured by end-users.<br />Providing service alarms and configurable alerts.<br />Manage Service Quality<br />Open Standards<br />Service Alarms<br />
  14. 14. What are 3 things you’d want your audience to know about what they want to know?<br />Presentation<br />What are 3 things your audience wants to know?<br />Conceptualising<br />your<br />The 3 Stepsto<br />
  15. 15. RFP from CityCell<br />Manage Service Quality<br />Manage Service Quality Flexibly<br />Open Standards that are compatible<br />Open Standards<br />Service Alarms<br />Proactive Fault Management<br />
  16. 16. Pattern It<br />Alliteration<br />Definite Dividend Protection, Dynamic Growth, Diverse Asset Allocation<br />Assured Dividend Protection, Attractive Growth, Active Asset Allocation<br />
  17. 17. RFP from CityCell<br />Consistentwith current quality management of services<br />Manage Service Quality<br />Manage Service Quality Flexibly<br />Open Standards that are compatible<br />Configurable to current data models<br />Open Standards<br />Service Alarms<br />Capable <br />of proactive service alarms<br />Proactive Fault Management<br />
  18. 18. 18<br />www.globeoss.com<br />Creating Possibilities<br />MCTel Requirement<br />The ability to detect subscribers attaching with 'incorrect credentials' into the network.<br />The ability to detect the time away from the network for these subscribers and correlate this data with the data ARPU to work out the revenue loss.<br />The ability to detect usage per service on the Gp/Gn interfaces before and after the introduction of an OTA service to work out the ARPU increase. MCTEL will provide MSISDN in this instance.<br />Detect Subscribers<br />Detect Time Away<br />Detect Usage<br />18<br />
  19. 19. Pattern It<br />Alliteration<br />Definite Dividend Protection, Dynamic Growth, Diverse Asset Allocation<br />Assured Dividend Protection, Attractive Growth, Active Asset Allocation<br />Acrostic<br />Uncompromising Dividend Protection<br />Opportunistic Asset Allocation <br />Bullish Growth<br />
  20. 20. Consistentwith current quality management of services<br />Configurable to current data models<br />Capable <br />of proactive service alarms<br />RFP from CityCell<br />Open standards<br />Scalable architecture<br />Sound<br />Service Monitors<br />
  21. 21. Pattern It<br />Rhyme<br />Generate ideas<br />Analyst makes recommendation<br />Stock is selected <br />Idea Generation<br />Analyst Recommendation<br />Stock Selection<br />
  22. 22. RFP from CityCell<br />Open standards<br />Intuitive Mgmt of Service Levels<br />Open standards<br />Inter-operative platform<br />Scalable Architecture<br />Proactive Fault<br />Mgmt<br />
  23. 23. 23<br />www.globeoss.com<br />Creating Possibilities<br />MCTel Requirement<br />The ability to detect subscribers attaching with 'incorrect credentials' into the network.<br />The ability to detect the time away from the network for these subscribers and correlate this data with the data ARPU to work out the revenue loss.<br />The ability to detect usage per service on the Gp/Gn interfaces before and after the introduction of an OTA service to work out the ARPU increase. MCTEL will provide MSISDN in this instance.<br />Detect Subscribers<br />Protect Revenue<br />Inspect Usage<br />23<br />
  24. 24. Pattern It<br />Rhyme<br />Idea Generation <br />Analyst Recommendation<br />Stock Selection<br />Consistent Forms<br />Diversified Portfolio<br />Strategy for Growth<br />Asia ex Japan Team<br /> Diversified Investments<br /> Rigorous Process<br /> Experienced Team <br />
  25. 25. RFP from CityCell<br />Intuitive Mgmt of Service Levels<br />Flexible Measure of Service Quality<br />Scalable Archi-tecture<br />Inter-operative platform<br />Proactive Service Monitors<br />Proactive Fault<br />Mgmt<br />
  26. 26. GivngTrueMove Mobility in a Mobile World<br />Low in Weight - Portable<br />Low in Power Consumption - Adaptable<br />High in Space - Reliable<br />
  27. 27. What Makes a Good Headline?<br />Short<br />Catchy<br />Present Tense<br />Contains verbs, preferably<br />Addresses your audience’s interest<br />Concrete<br />WordComm Training & Consultancy !MPACT! Presentation<br />
  28. 28. RFP from CityCell<br />Intuitive Mgmt of Service Levels<br />Flexible Measure of Service Quality<br />Scalable Archi-tecture<br />Inter-operative platform<br />Taking CityCell onto the Next Lap<br />Proactive Service Monitors<br />Proactive Fault<br />Mgmt<br />
  29. 29. Chunk your presentation around your 3 main points <br />What are 3 things you’d want your audience to know about what they want to know?<br />Presentation<br />What are 3 things your audience wants to know?<br />Conceptualising<br />your<br />The 3 Stepsto<br />
  30. 30. Taking CityCell onto the Next Lap<br />With globeOSSiSM<br />Scalable Archi-tecture<br />Flexible Measure of Service Quality<br />Proactive Service Monitors<br /><ul><li>Thresholding
  31. 31. Service Bus
  32. 32. Service Studio Modelling
  33. 33. Dashboard
  34. 34. KQI/KPI calculations
  35. 35. Monitoring
  36. 36. Adaptor Devt Kit</li>

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