3. What is 57 ?
A- The number of employees in Belgium
B- The number of countries where OpenERP is
present
C- The age of Fabien
6/10/2010
4. OpenERP partners present in 57 countries
Europe MEA ASIA Americas
Austria Algeria
Belgium Australia Argentina
Cameroun
Czech Republic Cape Verde China Bolivia
Croatia Congo (Dem. Rep.) India Brazil
France Ghana Indonesia Canada
French Polynesia Equatorial Guinea Japan Colombia
Germany Kenya
Hungary Malaysia Ecuador
Lebanon
Italy Mauritius Mongolia Mexico
Lithuania Morocco New Caledonia Peru
Luxembourg Qatar Philippines Venezuela
Netherlands Nigeria Thailand
Portugal Senegal
Norway South Africa Canada
Romania Sudan United States
Spain Tunisia
Sweden Turkey
Switzerland United Arab Emirates
United Kingdom
6/10/2010 4
8. What is 1.065 ?
A- The number of people following OpenERP
on Twitter
B- The number of inhabitants in Grand Rosière
C- The number of modules in OpenERP
11. Solving the customer ’s dilenma
Long project Building separate
High risks applications
Uncertain return on High complexity
investments Integration costs
Costly migrations
6/10/2010 11
12. Business applications: A huge market too
2000
1500
NetSuite
1000
SucessFactor
500 Salesforce
0
2008
2009
2010
12
13. OpenERP vs Competition
Dynamics SAP Netsuite Salesforce OpenERP
Onsite/ Online No No No No Yes
Start with one application and expand No No No No Yes
Migration included in warranty No No n/a n/a Yes
Cost $$$ $$$ $$$ $$$ $
13
15. Relationship with the community
Building visibility for your contributions
Contribution of the partner included in the partner’s description on the
web site
Visibility of the contributions through our web site contributors of the
month
apps.openerp.com provides visibility to your contributions
Clarifying OpenERP policies
Publised revised Bug policy
Publised revised Release Policy
6/10/2010 15
17. What is 208 ?
A- The number of support tickets in March
2011
B- The number of feed back we recieve from
the community in one day
C- The number of French fries in a Mitraillette
18. Building a comprehensive set of services
Support
Offshore
and Bug Migrations Methodology Training
services
fixing
18
23. Some nice comments
Good (11/11/10 1:22AM)
Jay has consistently been prompt, informative, and accurate in his
responses (9/30/10 4:17PM)
I am very happy with your turn around time (12/8/10 1:35PM)
Thanks Anup ;) (1/6/11 4:36PM)
Jay is always good to work with (1/7/11 5:20AM )
Well done. Thank you for your Support (3/8/11 11:39AM )
Bravo !!! (3/15/11 9:39PM)
6/10/2010 23
24. but it is not a perfect world yet …
For some bigger test/bug reports, it would be nice to have a concrete
"todo" report in return, in which OpenERP explains what it will do and
what not. If not I will have to split up the test report in separate items,
loosing the overall view... (3/29/11 6:50PM)
Took long, but got fixes for both gtk and web. (2/24/11 12:52AM)
Answer was not correct (2/16/11 4:44PM)
It's not easy to have a global view of all modules: OK for the certified ones,
but less for the other ones when we're not used to development. (2/24/11
7:49PM)
24
25. Building a comprehensive set of services
Support and Offshore
Bug fixing Migrations Methodology Training
services
25
27. Some statistics
The migration platform was launch in January 2011
Onsite customers/partners:
• Number of DB migrated: 11
• Average DB size: 45 Mb
• Average number of installed modules: 41
• Average delay to migrate and test the DB: 13 days
Online customers (Saas)
• Number of DB migrated: 11
• Average DB size: 6 Mb
• Average number of installed modules: 34
• Average delay to migrate and test the DB: 4 days
27
28. Migration of custom modules
For non-certified modules, an optional service was set up where OpenERP
S.A. will take the responsibility for migrating the custom modules
This service covers migrating screen, workflows, menus and reports. All
necessary adaptation will be done by Migration Team
The fee is of 800€ per 1000 lines of code
Benefits:
• The customer pay only when he wants to migrate
• The customer modules will not be published
• The partner doesn't have to change the module codes, the Migration
Team will do it
28
29. Building a comprehensive set of services
Support and Offshore
Migrations Methodology Training
Bug fixing services
29
30. Traditional Approach
1
Customer invests in RFQ
2
Supplier invests in RFQ analysis
3
Contract signed
Price established
4
Detailed analysis
5
Start implementation phase
6
Renegotiate contract
30
34. Content of the CTP program
Training materials :
– Student book and teacher book functional
– Student and teacher book technical
– Teacher's slides for functional and technical courses
– Quizz to prepare for certification exam
Access to edu.openerp.com
Access to Eventbrite for participants registrations
6/10/2010 34
35. First Certified Training Partners
Camptocamp Switzerland
Syleam France
Enova France
Savoir faire Linux Canada
Netquatro Venezuela
Akretion Brazil
Smile Spain
OpenBig Germany
6/10/2010 35
36. Building a comprehensive set of services
Support and
Migrations Methodology Training
Offshore
Bug fixing services
36
37. Offshore Service
Some partners need development workforce to help them
Can't allow to hire and train new employee(s) right now
Can't wait for the new devs to be efficient
Development of modules based on a detailed design of functionalities
DATA MODEL, SCREEN DESIGN, PROCESSES, WORKFLOWS, WIZARDS, REPORTS,
MENUS, SECURITY GROUPS AND RULES
Development splitted into sprints with defined ordered tasks (Scrum)
TASKS DEFINE EFFECTIVE WORK TO PERFORM
SPENT TIME IS REPORTED ON THE CORRESPONDING TASKS
Team = 2 or 3 developers + 1/3 team leader
37
38. Setup Phase
We suggest to use our OpenERP instance (openerp.my.odoo.com) to
manage the project and tasks
The Belgian PM allocates a new team
The Indian Team Leader will contact the Belgian PM to get :
Details of the project (description, roadmap, milestones)
Customer contact persons (who is the manager, who'll be in contact
with the Indian Team)
OpenERP responsible Account Manager
Technical & HR setup by Indian Team Leader
38
39. Development Phase
Customer is responsible of the project management
Indian Team Leader can advice the customer with his experience
If needed, a Belgian Analyst may help the customer
Stages are defined for the project
1. Spec review
2. To Develop
3. Development
4. Need Specification
5. Merge Proposal
6. Review
7. Validated
8. Rework
39
40. Reporting
Major issues identified by the Indian Team Leader or the Belgian PM
will be reported to the other
Weekly task status sent to the customer and the Belgian PM
Customer Satisfaction Survey should be filled in by the customer at
each end of month
Renewal 10 days before end of the project
40
42. What is 19.962 ?
A- The number of people who asked why there
is an aunt in our logo
B- The number of free trials since we launched
the new SaaS plateform
C- The number of downloads per month
6/10/2010
44. SaaS action plan advancement status
SaaS plateform is a complex machine
1st call with
Confirmation 2nd call with
Free trial OpenERP sales
email with link Trial OpenERP sales
registration if they confirmed
to user guides 1 week later
their availability
+ request for the
contact to They get the opportunity to
confirm his discuss their expectations, be Short online configuration of
availability for a told what they should know, their own instance, showing
what to do and how to do it + them what they expected to
call with an ISR proposed a second call after 2 do with the system.
weeks of trial.
3rd call with
Trial continues OpenERP sales Client support Billing Payment
3 weeks of trial
44
46. Major milestones for the Saas
The launch of V6 real trigger for SaaS
SaaS plateform has reached stability and maturity
Implementation of live chat support
97 customers are using our SaaS platform in production
We are opening our Saas Plateform to partners
46
48. What is 874.660 ?
A- The number of lines of code in OpenERP
B- The number of visits to our website in Q1
C- The number of beers Fabien, Antony and
Xavier drank during the studies in Louvain la
neuve
57. and better visibility in the press too
OpenERP Apps for Open Source Business Applications
TMC news
OpenERP Aims to Bring ERP to the SMB Masses
Linux Insider
OpenERP V6 On the Cloud and Fending Off SAP, Oracle, Microsoft
Personal Finance Bulletin
Expanding the ERP Universe via Open Source
IT Business Edge
OpenERP Solves Open Source's Vexing Problem: Making Money
Linux Insider
See ERP in a New Light
Manufacturing Business Tech.
6/10/2010 57
59. Key achievements
• US operations
• Fundraising • Offshore services
• Partners meeting • New website
• service definition • New training material
Q1 Q3
and portal,
• Revised methodology
• New SaaS platform
• New partner program • Launch OpenERP V6
• OPW • CTP Program
• Building teams • Revised bug policy,
• New support processes • Revised release policy,
Q2 • First lead campaigns Q4 • Migration platform
6/10/2010 59
