New Release: CCG Patient Safety Organization Overview


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New Release: CCG Patient Safety Organization Overview

  1. 1. Leaders 4 Caring Environment Overview 1. 2. Close Care Gap A Patient Safety Organization Healthcare Challenge The Real Problem 3. Design and Re-build 4. Next Release 4.0 5. Stakeholder Concern 6. No Magic Bullet...yet 7. Integrated Solution 8. Call for Partners Jason Uppal, P.Eng. Architect, clinicalMessage © copyright clinicalMessage Inc. 2013
  2. 2. 1. healthcare challenge  skyrocketing healthcare costs  care delivery with poor outcomes  regulatory and reporting requirements  difficult to measure population health  inoperability and rigid EHR systems Solutions are many with no shortage of technology  1000+ mobile devices and apps funded with government support  billions $$$$ spent on think tanks, task forces, standards and legislations © copyright clinicalMessage Inc. 2013
  3. 3. 2. the real problem  engagement Healthcare delivery is a human endeavour. We need to reemphasize human touch and support the connection at the frontline between caregiver and patient.  system silos & disconnect electronic health record staff compliance regulatory requirements care delivery financial reimbursement patient and provider single point solutions won’t work © copyright clinicalMessage Inc. 2013
  4. 4. 3. design and re-build  In 2009, with help from several leading healthcare organizations, clinicalMessage team started to develop solutions that could engage the care delivery team  After four years of trial, feedback and rebuild, on a shoe string self-funded budget, we are at Release 4.0 of Close Care Gap capability  CCG uses systems thinking approach by tackling complex problem, understanding its parts, and how they relate to the whole care delivery experience. We keep the entire project firmly in hand while working on the individual parts © copyright clinicalMessage Inc. 2013
  5. 5. 4. next release 4.0 CCG will include the following new additions: Peer to Peer Audits for professional practice Quality Care Audits to measure compliance Independent Study for CNE education credits Common Formats for Adverse Event reporting Opportunity Box for capture ideas and innovation Manage Mini-Projects Clinical Resource Tools My Workspace Real-time Performance Dashboards Benchmark – Organization verses industry WeCare award points for staff engagement © copyright clinicalMessage Inc. 2013
  6. 6. 5. stakeholder concerns Unless a solution can completely understand and address the concerns of all key stakeholders, we don’t have a solution: • Financial – how do we pay for CCG PSO • Sustainability – how do we keep staff engaged • Scalable – not another unit project • Regulatory - how can we meet all the requirements • Prevent - Social Media exploitation CCG is a capability that enables frontline staff to deliver high quality care that supports Magnet, ANCC and Joint Commission standards © copyright clinicalMessage Inc. 2013
  7. 7. 6. no magic bullet .... yet We don’t have answers to ALL the questions. In fact, we may not even have all the questions right... That’s why we launched clinicalMessage, a benefit corporation. Our goal is to build a sustainable and scalable Health and Safety Culture in organizations by actively engaging frontline care providers. • we are not selling software • we are looking for partners • together, let’s build the right solution © copyright clinicalMessage Inc. 2013
  8. 8. 7. integrated solution High Employee Engagement Levels Increases when they feel they make a difference Leading to Higher Employee Satisfaction Leading to better patient care, higher patient satisfaction & loyalty to the healthcare provider Leading to Better Financial Performance © copyright clinicalMessage Inc. 2013
  9. 9. 8. call for partners Healthcare Leaders, we need your support and your engagement to work on a solution  by enabling sharing of data, we can improve quality & standardize care  the outcome can ONLY be realized through our collective efforts  contact us today and join the CCG team Thank you, Jason Jason Uppal, P.Eng. 610.732.8500 © copyright clinicalMessage Inc. 2013