The Accidental Trainer


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The Accidental Trainer

  1. Title Sponsor: The Accidental Trainer: How to Design Training that People Actually Use Beth Kanter and Laura Norvig
  2. Beth  Kanter  
  3. Laura  Norvig   Digital  Media  Strategist,  ETR     @LNorvig           Formerly:   Online  Community  Manager   Na<onal  Service  Knowledge  Network  
  4. Topics OUTCOME Interactive Reflective FRAME Take 1 small step to improve the design of your nonprofit training •  Why Training Fails •  Design for Interaction •  Webinars Tips What  We’re  Going  To  Cover   h7p://­‐cvs   #nptrain  
  5. What’s  your  experience  with  training?   (for  humans,  not  dogs)     Audience  Poll   Who  is  in  the  room?     What  type  of  training?   Who  do  you  train?   What  is  your  level  of   experience?  
  6. What  is  your  burning  quesPon  about   designing  or  delivering  training?  
  7. What  happens  when  nonprofit   training  fails?    
  8. Photo  by  peterjlambert  
  9. Just  10  more   minutes  to  go   Maybe  I  can   make  lasagna   for  dinner  
  10. This  is  so   boring  ….   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   Blah  blah  blah   hPp://  
  11. ZZZZZZ  
  12. ZZZZZZ   hPp://  
  13. Don’t  Apply  What  They  Learned   hPp://  
  14. Share  Pair   Think  about  a  training   that  you  went  to  where   you  were  engaged  and   that  you  immediately   applied  what  you   learned  aTer  you  took   the  training.         What  was  it  about  the   training  or  your  mindset   about  the  training  that   made  this  possible?    
  15. hPp://   Designing  Engaging  Training   •  Balance  of  content  and   interac<on   •  Content  resonates  with   the  audience  needs   •  Design  for  Interac<on   •  Avoid  lectures  for  more   than  10  minutes     •  Give  <me  to  prac<ce   •  Commit  to  ac<on   •  Break  every  90  minutes   •  Avoid  facility  or  technical   problems    
  16. Successful  Training  …..   hPp://  
  17. BEFORE     DURING   AFTER   Think  Like  An  InstrucPonal  Designer   Analysis  –  Design  -­‐  Development   ImplementaPon   EvaluaPon  
  18. Tip:  Use  Bloom  To  Brainstorm  ObjecPves  
  19. Think  and  Write     Think  about  a   training  you  have   recently  done  or  are   planning  to  deliver.     What  are/were  the   objec<ves?        
  20. Tip:  Target  Right  Level  of  Authority  
  21. Think  and  Write     Think  about  same   training.    Did/does   the  audience  have   the  authority  to   apply  the   informa<on?    
  22. Know  Your  Audience:  ParPcipant  Analysis  
  23. Think  and  Write     What  ques<ons  did   you  ask  or  need  to   ask  to  assess  your   audience’s   experience,   knowledge,  or   a`tudes  related  to   your  objec<ves?    
  24. Share  Your  Answers  –  3  people  
  25. Movement is good for your BRAIN
  26. Quick  Stretch  
  27. Learning  Styles  
  28. Learning  Styles   What  is  your  learning  style?    How   you  learn  best?  
  29. Learning  Styles   What  learning  styles  do  you   typically  use  in  your  training?    
  30. Share  Pairs  
  31. InteracPve  Lecture  
  32. Small  Group  Exercises  
  33. Small  Group  Exercises  
  34. Small  Group:  Card  Games  
  35. Poster  Sessions  
  36. Gallery  Walks  
  37. Think  and  Write     Think  about  that   training  session  you  just   delivered  or  have  to   deliver.        What  type  of   exercise  can  you   incorporate  that   appeals  to  different   learning  styles  AND   meets  your  objec<ves?    
  38. Bookends:    Great  Openers  &  Closers  
  39. Openers:    Unleash  ExisPng  Knowledge  
  40. Icebreakers:    Gecng  To  Know  Others  
  41. Good  Closers:  Walking  and  Talk  
  42. Good  Closers:    Closing  Circle  
  43. Good  Closers:  One  Small  Step  
  44. Design  for  InteracPon/Learning  Styles   Time   Content   InteracPon   LogisPcs   DocumentaPon   9-­‐9:30   Opening     •  Welcome   •  Logis<cs   •  Agenda   •  Audience  Poll   Icebreaker   Burning  Ques<ons   Room  set  up  in  a   circle  or  semi-­‐ circle     Photograph   room  set  up  on   arrival,    set  up   empty,  and  just   before   9:30-­‐10:30   Learning  Goal  #1       •  Networked   Nonprofit   Overview   •  Case  Studies   •  CWRF     Wiki  Page  w/ links   Share  Pair   Four  Corners  of   the  Room  (small   group  discussion   and  full  group   debrief)   Semi-­‐circle   around  projector   signs  on  wall,   tape,  and  paper   Photograph  set   up,  share  pair,   small  group   discussion,  and   full  group   debrief   10:30-­‐10:45   ………………..…BREAK  ………………………        
  46. Evaluation Survey Agree Strongly…Agree…Neutral…Disagree…Disagree Strongly One a scale of 1 to 5, with 5 being high and 1 being low •  Has the instructor has been an effective teacher? •  Has the workshop been effective in advancing the participant’s learning?
  47. Webinar  Tips   • Get  parPcipants  to  tap  into  their   exisPng  knowledge  right  away   • Body  breaks   • Use  of  humor,  visuals,  and  pacing   • Content  delivery  in  10  minute  chunks   • InteracPve  exercises:      type  into  the   chat,  acPve  listening,  and  polls   • And  just  one  more  ……  
  48. Commit  to  AcPon   What  is  one  idea  or   <p  that  you  can   implement  for  the   next  training  you   design  and  deliver?     Write  it  down  on  an   index  card     Raffle    
  49. Thank  You!   Laura  Norvig   Laura.Norvig@gmail   @LNorvig   Beth  Kanter   @Kanter   h7p://­‐cvs