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Social Media for Nonprofits Center for Nonprofit Excellence Louisville, KY Beth Kanter, Beth’s Blog Photo by katnetzler
http://beth.typepad.com Profiles & Presence Content in many places   RSS Powered Fundraising Sharing photos, bookmarks, videos, and more  Conversations network
Beth Kanter: Trainer Photo by Steve Goodman
 
 
 
 
Over $215,000 raised ….
 
Key Takeaways … ,[object Object],[object Object],[object Object]
http://socialmedia-success.wikispaces.com/
Agenda AM What is social media? Why should you care? How to approach it strategically? Nonprofits Examples/Tools & Tactics PM Social Media Game  Strategy Brainstorm and Tool Selection
Two Minute Poll Are you social media consumers or creators? http://www.flickr.com/photos/raincitystudios/
 
Define Social Media Using the Internet to instantly collaborate, share information, and have a conversation about ideas and causes we care about.
Powered by the tools …. The few tools you strategically choose
What is social media, really?
Traditional Media
 
New Media
 
 
Web 1.0
Web 2.0
Click To Play
What makes  social  media different?
 
Watch
Social Media:  Key Concepts
Capital Area Food Bank of Texas
Listening
 
Participation
 
It’s about engaging the right 6 people
Sharing your story
Stakeholders create their own experience
Outposts and homebase
 
[object Object],[object Object],[object Object],[object Object],[object Object],Social Media: Key Concepts
Should your nonprofit to jump into the waters of social media?
Stop, don’t drink (yet)…
 
 
 
Are there pressing organizational issues to address? Are there effective or efficient ways to reach same outcomes? Does your current/potential audience use social media? Shiny Object Syndrome?
Our organization is ready to stick our toes in the water, but …
 
 
The Trust Factor
How people are getting info to make decisions With my friends
 
Impact on Google Results
 
 
Why Important… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objective Audience Strategy Time Staffing Policy Experiment Some planning first!
Objective
Audience
Who are they? Where on the social web will I find my audience? How do they use the social web? What are they talking about? What do they want? It’s also called listening …
 
 
Awareness Interest Consideration Donate Awareness Interest Consideration Donate Mixing in Social Media with your web strategy
Homebase One Way Social Rule of Thirds
Homebase
One-Way: Email Newsletter and CRM
One-Way: Search Engine Optimization
One-Way: Search Engine Advertising
Begin here Hrs/per week # of weeks Social Media Strategy Generate Buzz Share Content Listen Participate Community Building & Social Networking
Homebase One Way Social Social Media Costs Are Your Time
Exactly how much time will it take per week?
5-10 hours per week 10-15 hours per week 20+ hours per week 5-10 hours per week Listen Participate Spread Buzz Share Content Community Building and Social   Networking
You get out what you put in … You have to invest 3-6 months before you see startling results Einstein’s Theory of Social Media Relativity
Staffing
“ I was a Facebook junkie before I was hired!”
 
 
 
Define a box Define a Box
 
 
 
 
 
Start small, reiterate over and over
The best advice from Wendy Harmon, Red Cross Blogger
Objective Audience Strategy Time Staffing Policy Experiment A little planning and you can jump in with confidence!
The Tools …
Tactics, Tools, Time Listen Participate Community Building & Social Networking Generate Buzz Less Time More time 5hr 10hr 15hr 20hr Share Content Share Content
Listening
Why are you listening? What decisions or actions? Who?  What?
 
 
A homeless  person isn’t  someone  you pass on  your way  into a fancy  restaurant
Twitter Search
Do you think Twitter is Pointless?
[object Object]
http://www.flickr.com/photos/smudie / RSS Reader
There are two ways to consume information on the web
Join the Conversation: Participate http://www.flickr.com/photos/vox /
Engage your audience
Customer Service
Sharing your story social media style …
What color is your  organization’s blog? Adapted from Nina Simon:  Museum 2.0 Blog Personality Blog Specialized Content Aggregates Content Institutional Blog
Institutional
Aggregates Content
Specialized Content
Personality
It’s more than a site to print photos
Groups: Engage and educate
 
 
 
 
 
 
Generating Buzz
 
 
Results 7,600+ unique visitors in a single hour  More than 35,000 unique visitors  in one day (best ever)
Digg Effect
Social network Community Building & Social Networking
Knowledge Sharing
Social Networking
Social Networks 1) I am linked to -> -> to you  --->You are linked to her -> -> to her… Source: Slideshare by Rashmi Sinha
 
Now I know all  these  people!
Social Networking Platform
What social networks should our organization join? How many?
 
 
What is your networking strategy?
 
 
 
Facebook Fan Page
Friendship Profile Content Outreach Workflow
Establish a routine and stick to it
 
What are the organizational options?
Fan Pages
 
 
 
Source:  littleoslo.com  - Blogpoly Social Media Game Derby Remix! Beth Kanter Beth’s Blog
Source: littleoslo.com - Blogpoly The Social Media Game Remix History
http://socialmedia.wikispaces.com/Social+media+game David Wilcox
http://internet-fundraising.wikispaces.com/
Photo by Preetam Rai
Added “Situations”  and Point System
Source: littleoslo.com - Blogpoly Social Media Game Aloha Remix!
Objective Cards
You are a museum that showcases art in different media featuring horses.  You offer workshops and have a youth program.  You would like to increase registrations for workshops, increase attendance at your exhibitions and increase awareness of your brand and work.
People Cards
Strategy Reference Cards
Social Media Strategy Building Blocks Generate Buzz Share Content Listen Participate Community Building & Social Networking
5-10 hours per week 10-15 hours per week 20+ hours per week How many hours per week does it take to do Social Media? 5-10 hours per week Listen Participate Spread Buzz Share Content Community Building and Social   Networking
Matching Tools, Strategy, Time Listen Participate Community Building & Social Networking Less Time More time 5hr 10hr 15hr 20hr Share Content Generate Buzz
Pick Your Tools:  You Only Get Ten Points!
But real life happens!
Situation Cards
[object Object],[object Object],[object Object],[object Object],[object Object]

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Editor's Notes

  1. http://flickr.com/photos/katnetzler/136108413/