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Hck Profile


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all about HCK Resources

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Hck Profile

  1. 1. HCK Resources
  2. 2. Introduction <ul><li>50 seats call center based in Peshawar, the capital of N.W.F.P. Pakistan </li></ul><ul><li>Expanding 250 seats with in few weeks and planning to deploy 1,000 seats with in 3 Months. </li></ul><ul><li>Owned by Diocese Peshawar. </li></ul><ul><li>Based in Peshawar Saddar, one of the most modern and luxurious business center of Pakistan. </li></ul>
  3. 3. Technical Infrastructure <ul><li>Fiber, ISDN and International Lease Line. </li></ul><ul><li>Full back up in case of any mishap </li></ul><ul><li>Highly qualified IT staff </li></ul><ul><li>Cisco Routers </li></ul>
  4. 4. Technical Infrastructure <ul><li>MCS servers </li></ul><ul><li>Call Manager </li></ul><ul><li>PBX Recording Server </li></ul><ul><li>VOIP Phones </li></ul>
  5. 5. Human Resource <ul><li>Highly qualified and experienced Customer service Reps. </li></ul><ul><li>Excellent communication Skills </li></ul><ul><li>Excellent Spoken English </li></ul><ul><li>Relax and professional Atmosphere </li></ul>
  6. 6. Services <ul><li>OUT BOUND </li></ul><ul><li>Tele Marketing </li></ul><ul><li>Lead Generation </li></ul><ul><li>Appointment Setting </li></ul><ul><li>Mortgage Leads </li></ul><ul><li>Collection and Claims </li></ul><ul><li>Data Cleansing </li></ul><ul><li>Surveys </li></ul><ul><li>BPO services </li></ul><ul><li>Event Selling and Registration </li></ul>
  7. 7. Services <ul><li>INBOUND </li></ul><ul><li>Customer Services support </li></ul><ul><li>Order Taking </li></ul><ul><li>Email Support </li></ul><ul><li>Chat Support </li></ul><ul><li>Dealers Locators/Referrals </li></ul><ul><li>Membership and Subscription Renewals </li></ul>
  8. 8. Clients <ul><li>Bell Telecom Canada </li></ul><ul><li>Rogers Telecom Canada </li></ul><ul><li>Union Telecom Canada </li></ul><ul><li>My World Plus </li></ul><ul><li>Mobile Shop Ltd, UK ( Cellular services) </li></ul><ul><li>FIDO Telecom Canada </li></ul>
  9. 9. Current Happenings <ul><li>Deploying 100 seats month </li></ul><ul><li>Under construction, a new building for 500 more seats. </li></ul>
  10. 10. Out sourcing With Us <ul><li>We guarantee you the quality voice based services . At HCK Resources we believe in the importance of our client’s critical business nature. Serving you and your customer is of utmost importance. </li></ul><ul><li>Our Expertise in Call Center services makes us the best company to attract your customers. </li></ul>