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Session 13 4th edition PMP


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Session 13 4th edition PMP

  1. 1. Project Quality Management
  2. 2. . Project Quality Management Knowledge Area Process Initiating Planning Executing Monitoring & Contol Closing Quality Quality Planning Perform Quality - Assurance Perform Quality - Control Enter phase/ Start project Exit phase/ End project Initiating Processes Closing Processes Planning Processes Executing Processes Monitoring & Controlling Processes
  3. 3. Perform Quality Assurance • The process of auditing the quality requirement and the result of quality control measurements to ensure appropriate quality standards and operational definitions are used. Inputs 1. Project management plan 2. Quality metrics 3. Work performance information 4. Quality control measurement Tools & Techniques 1. Plan quality and Perform Quality Control tools & techniques 2. Quality audits 3. Process analysis Outputs 1. Organizational process updates 2. Change requests 3. Project management plan updates 4. Project document updates
  4. 4. • Quality Control Measurements -the results of quality control activities. -used to analyze and evaluate the quality standards and processes of the performing organization - Comparing between planned and actual performance
  5. 5. • Quality Audits – To see if you are complying with company policies, standards & procedures – Determine whether they are used efficiently & effectively – Identify all the good practices being implemented – Identify all the gaps/shortcomings – Look for new lesson learned & good practices
  6. 6. • Process Analysis • root cause analysis • specific technique to identify a problem • discover the underlying causes that lead to it • develop preventive actions
  7. 7. Perform Quality Control • The process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes. Inputs 1. Project management plan 2. Quality metrics 3. Quality checklist 4. Work performance measurements 5. Approved change requests 6. Deliverables 7. Organizational process assets Tools & Techniques 1. Cause and effect diagrams 2. Control charts 3. Flowcharting 4. Histogram 5. Pareto chart 6. Run chart 7. Scatter diagram 8. Statistical sampling 9. Inspection 10.Approved change request s reviews Outputs 1. Quality control measurements 2. Validated changes 3. Validated deliverables 4. Organizational process updates 5. Change requests 6. Project management plan updates 7. Project document updates
  8. 8. Cause-and-Effect Diagram Major defect effect Time Material Machine PersonnelEnergy Method Measurement Environment Potential causes Ishikawa diagrams or fishbone diagrams -illustrate how various factors might be linked to potential problems or effects. -A possible root cause can be uncovered by continuing to ask “why” or “how” along one of the lines
  9. 9. Histogram vertical bar chart showing how often a particular variable state occurred
  10. 10. Pareto Diagram (Chart) Pareto Diagram Pareto's Law (80/20) (20%) of defect causes represent (80%) of defects 0 10 20 30 40 50 60 70 80 Machine Material Energy Time Method Personnel Root cause of overrun used to focus attention on the most critical issues
  11. 11. Run Chart -Similar to a control chart without displayed limits -Run charts show trends in a process over time -Trend analysis is performed to forecast future outcomes based on historical results
  12. 12. Scatter Diagram Allows the quality team to study and identify the possible relationship between changes observed in two variables
  13. 13. Inspection -examination of a work product to determine whether it conforms to documented standards. -The results of an inspection generally include measurements and may be conducted at any level. .
  14. 14. QUESTIONS?
  15. 15. 1- A team is using a fishbone diagram to help determine what quality standards will be used on the project. What part of the quality management process are they in? 1- Control 2- Assurance 3- Planning 4- Variable analysis
  16. 16. 2-A project manager has been overwhelmed with problems on his project. He would like to identify the root cause of the problem in order to determine where to focus his attention. Which of the following tools would be BEST for the project manager to use? 1- Pareto chart 2- Conflict resolution techniques 3- Fishbone diagram 4- Trend analysis
  17. 17. 3- A Pareto diagram can be best described as: A-Cause and Effect Diagram B-Scatter Chart C-Control Chart D-Histogram
  18. 18. 4-While testing the strength of concrete poured on your project, you discover that over 35 Percent of the concrete meet your company's quality standards. You feel certain the concrete will function as it is and you don’t think the concrete needs to meet the quality level specified . What should you do? A-change the quality standards to meet the level achieved B- state in your reports that the concrete simply “ meets our quality needs” C- ensure that the remaining concrete meets the standard D- report the lesser quality level and try to find a solution
  19. 19. 5- Trend Analysis is often performed using: 1-Cause and Effect Diagram 2-Control Charts 3-Pareto Chart 4-Run Chart
  20. 20. 6. Project quality assurance: a. Includes policing the conformance of the project team to specs b. Provides the project team and stakeholders with standards, by which the project performance is measured c. Is a managerial process that defines the organization, design, resources, and objectives of quality management d. Provide confidence that the project will satisfy relevant quality standards
  21. 21. Thank you