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Business Procedure Modelling and Digitization Toolbox - Master Thesis - Kamalika Dutta

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Master Thesis, Fraunhofer Institute of Applied Information Technology (FIT) and RWTH Aachen University

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Business Procedure Modelling and Digitization Toolbox - Master Thesis - Kamalika Dutta

  1. 1. Wer die Digitalisierung verschläft, erleidet Schiffbruch. Ohne Digitalisierung keine Zukunft! - Martin Fuchs, Caritas Digital
  2. 2. Business Procedure Modelling and Digitization Toolbox Kamalika Dutta Master Thesis Supervisors: Prof. Dr. Wolfgang Prinz Prof. Dr. Thomas Rose
  3. 3. Overview o Introduction and Motivation o Research Goals o Related Work o Concept o Implementation o Demo o Evaluation o Conclusion o Outlook 3
  4. 4. Introduction and Motivation 4
  5. 5. Digitization Courtesy: Alle-reden-von-Digitalisierung-wir-machen-das, einfach-online-arbeiten.de 5 Digitization, aka. Digitalization is the use of digital technologies to enhance a business model and provide new revenue and value-producing opportunities; it is the process of moving a business from the physical to the digital world. (Gartner, Inc., 2012)
  6. 6. Disruptive Technologies Brian Solis, Altimeter Digital Transformation report Fred Wilson, The Golden Triangle 6
  7. 7. Business Procedure Model 7 A business procedure model is a flow diagram, that provides step by step procedural description of one operational instance of an enterprise’s business model.
  8. 8. Research Goals 8
  9. 9. Aim To develop and evaluate a business procedure modelling tool that supports the association and mapping of business procedure elements to digital services to enable digitization. 9
  10. 10. Research Questions 1. How can a platform be developed for the conversion of traditional business procedure models into models enhanced by digital services? 2. How can a tool be developed that supports the mapping of business procedure elements to digital services? 3. Can the gap between technology providers and business model designers be bridged effectively by providing one platform for both? 10
  11. 11. Related Work 11
  12. 12. Related Work > Sources 12 Conference Proceedings Academic Research reports, dissertations Journals, Articles, Books Corporate Reports, White Paper Digital Media, Tech Blogs, Internet Technology and Business Magazines
  13. 13. Related Work > Categories 13 Examples of Digitally Enhanced Business Procedure Models Business Model Diagramming Tools Business Procedure Modelling Techniques
  14. 14. Related Work > Conclusions 14 — Missing actionable approaches: Extant literature does not provide actionable approaches for business models in inter-connected IoT- enabled business environments. — Missing Methods/Tools for conversion of existing traditional business procedure models into digital business procedure models. — Missing platform for digital service providers to make their services available for business modelling.
  15. 15. Concept 15
  16. 16. Target Users 16
  17. 17. Business Procedure Modelling 17
  18. 18. Digital Services Management 18
  19. 19. 19
  20. 20. Use-Case Scenario On-demand Healthcare Courtesy: Shutterstock 20  Immediate attention  Minimises avoidable tests  Simplifies scheduling appointments  Better health monitoring
  21. 21. On-demand Healthcare Courtesy: Freepik 21
  22. 22. Business Procedure Model 22
  23. 23. Proposal of Digital Services 23
  24. 24. Selection of services 24
  25. 25. Digitization 25
  26. 26. Implementation 26
  27. 27. Low Fidelity Paper Prototypes 27
  28. 28. Medium Fidelity Prototypes UI Mockups 28
  29. 29. Web Application 29
  30. 30. System Architecture 30
  31. 31. Modules 31
  32. 32. Technologies and Frameworks • Software Package Management: NPM, Bower • Front-end: • Technologies: HTML/HTML5, CSS, JavaScript • MV Framework: AngularJS • Authorization: Passport • Back-end: • Technology: Node.JS • Framework: Express • Architecture: REST • Scaffolding tool: Yeoman • Build tools: Gulp.js, Uglify.js, Browserify • Testing: Karma, Jasmine, Protractor, PhantomJS, • Database: NoSQL: MongoDB 32
  33. 33. Technologies and Frameworks Front-end Business Logic Database 33 Prototyping Diagramming Performance Testing
  34. 34. User Interface Components 34
  35. 35. User Interface Dashboard 35
  36. 36. User Interface Navigation 36
  37. 37. User Interface Projects 37
  38. 38. User Interface Business Procedure Modelling 38
  39. 39. User Interface Digitization 39
  40. 40. User Interface Activities 40
  41. 41. User Interface Create/Edit Activity 41
  42. 42. User Interface Services | Create/Edit Service 42
  43. 43. 43 Demo
  44. 44. Evaluation 44
  45. 45. Overview of Evaluation Methods 45 User Study
  46. 46. User Study 46
  47. 47. Workshop - BPM Digitized by Target User - Accommodation Renting and Lodging 47
  48. 48. Workshop - BPM Digitized by Target User - Moving on-demand 48
  49. 49. Workshop - BPM Digitized by Target User - Borrowing/Lending Items 49
  50. 50. 50 Workshop - BPM Digitized by Target User - Emergency Healthcare
  51. 51. User Study Feedback 51 Feedback Questionnaire with Likert-scale responses. 𝑚𝑒𝑎𝑛 = ((# 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 1) ∗ (𝑣𝑎𝑙𝑢𝑒 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 1) + (# 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 2) ∗ (𝑣𝑎𝑙𝑢𝑒 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 2) … (# 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 𝑛) ∗ (𝑣𝑎𝑙𝑢𝑒 𝑟𝑒𝑠𝑝𝑜𝑛𝑠𝑒 𝑛)])/(𝑡𝑜𝑡𝑎𝑙 𝑛𝑢𝑚𝑏𝑒𝑟 𝑜𝑓 𝑝𝑎𝑟𝑡𝑖𝑐𝑖𝑝𝑎𝑛𝑡𝑠) Total Participants: 10 6 General Users 4 Target Users
  52. 52. Feedback Likert-Scale Data 52 Strongly disagree (1) Disagree (2) Neutral (3) Agree (4) Strongly agree (5) The App allowed you to create a Business Procedure Model easily? # % mean 0 0 2 3 5 0% 0% 20% 30% 50% 4.3 You were able to successfully digitize your BPM? # % mean 0 0 1 4 5 0% 0% 10% 40% 50% 4.4 You were satisfied with the proposed digital services. # % mean 1 1 3 3 2 10% 10% 30% 30% 20% 3.4 Would you recommend this App to others? # % mean 0 0 0 6 4 0% 0% 0% 60% 40% 4.4 The App was easy to navigate and user- friendly. # % mean 0 0 0 3 7 0% 0% 0% 30% 70% 4.7 Overall Rating. # % mean 0 0 0 7 3 10% 10% 30% 30% 20% 4.3
  53. 53. User feedback > Functionality 53
  54. 54. User feedback > Usability 54
  55. 55. User feedback > Suggestions 55
  56. 56. Conclusion  A business procedure modelling and digitization tool called Digitizer developed to digitize existing BPMs.  Digitizer evaluated to prove that it achieves all the research goals set by this thesis.  Bridged the gap between businesses and the digital technology providers. 56
  57. 57. Outlook > Functionalities 57 • Domain-based Matching: – Domains: Logistics | Health | Education | Travel & Hotel | E-Commerce – When tag-based matching generates no matching services, prompt user to match by Domain to find better results. • Request Service: – Let user ‘Request for service’ when expected services is missing. – Maintain list of requested services. – Digital Service Providers refer to ‘Requested Service’ and add services. • User behavior comments: – User selects a service that was not suggested by the system or not generated as a result of the tag-based mapping, ‘ask user to comment on his actions’ – Prompt user to update tags. • Allowing reordering of activities
  58. 58. Outlook > Functionalities 58 • Record Usage Statistics and provide recommendations to user during service selection. • Gamify the adding of activities and services to improve quality of tagging. • Visualize the mapping of activities and services via tags. • Improve Services view to an explorer like interface.
  59. 59. Outlook > Concepts 59 • Taxonomy for activity creation • BPMs as services • BPMs as Pedagogical models
  60. 60. Important Links • App Demo: https://digitizer-test.herokuapp.com/ • Code Repository: https://github.com/Kamalika1912/Digitizer-v1.0 60
  61. 61. Thank you!

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