6897183 chapter-1 what-is-organisational-behaviour

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6897183 chapter-1 what-is-organisational-behaviour

  1. 1. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Chapter 1 What is Organizational Behaviour?
  2. 2. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Outline • What is Organizational Behaviour? • OB and Today’s Challenges in the Canadian Workplace • How Will Knowing OB Make a Difference? • OB: Making Sense of Behaviour in Organizations • There Are Few Absolutes in OB
  3. 3. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. What is Organizational Behaviour? 1. What is organizational behaviour? 2. What challenges do managers and employees face in the workplace of the 21st century? 3. How does knowing about organizational behaviour make work and life more understandable? Questions for Consi derat ion
  4. 4. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Organizational Behaviour • . . . a field of study that investigates how individuals, groups and structure affect and are affected by behaviour within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness.
  5. 5. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Why Do We Study OB? • To learn about yourself and how to deal with others • You are part of an organization now, and will continue to be a part of various organizations • Organizations are increasingly expecting individuals to be able to work in teams, at least some of the time • Some of you may want to be managers or entrepreneurs
  6. 6. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. What is an Organization? • A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.
  7. 7. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Exhibit 1-5 Competing Values Framework Flexibility Control InternalFocus ExternalFocus
  8. 8. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Flexibility Control Mentor Innovator BrokerFacilitator Monitor Producer Coordinator Director InternalFocus ExternalFocus Roles and Skills in the New Workplace
  9. 9. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. How Companies are Changing “Cool” Companies • Believe casual days are progressive • Believe titles are obsolete • Don't impose on employees' personal time • Allow staff to come and go as they please • Offer all employees stock options • Let employees make decisions that affect their work • Offer assistance with childcare • Have minimal bureaucracy (red tape) “Old” Companies • Think casual Fridays are pitiful • Charge employees for perks and incentives • Hold events on employee time • Have flex time: but only between 7:30 a.m. and 6:30 p.m. • Hide financial results from their employees • Encourage employee input -- but rarely act on it • Employ rigid hierarchies (chain of command) • Stop at “open door” policies
  10. 10. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Exhibit 1-1 Challenges Facing the Workplace Workplace Organizational Level • Productivity • Developing effective employees • Global competition • Managing in the global village Group Level • Working with others • Workforce diversity Individual Level • Job satisfaction • Empowerment • Behaving ethically
  11. 11. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Exhibit 1-4 The Layers of OB The Organization Negotiation Conflict Communication Groups and teams Power and politics The Group Emotions Values and attitudes Perception Personality Motivating self and others The Individual Change Organizational culture Decision making Leadership Groups and teams
  12. 12. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Exhibit 1-3 Toward an OB Discipline Social psychology Psychology Behavioural science Contribution Unit of analysis Output Anthropology Sociology Political science Study of Organizational Behaviour Organization system Learning Motivation Perception Training Leadership effectiveness Job satisfaction Individual decision making Performance appraisal Attitude measurement Employee selection Work design Work stress Group dynamics Work teams Communication Power Conflict Intergroup behaviour Formal organization theory Organizational technology Organizational change Organizational culture Conflict Intraorganizational politics Power Organizational culture Organizational environment Behavioural change Attitude change Communication Group processes Group decision making Group Comparative values Comparative attitudes Cross-cultural analysis Individual
  13. 13. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. The Rigour of OB • OB: • looks at consistencies • is more than common sense • has few absolutes • takes a contingency approach
  14. 14. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Bottom Line: OB Is For Everyone • Organizational behaviour is not just for managers. • OB applies equally well to all situations in which you interact with others: on the basketball court, at the grocery store, in school, or in church.
  15. 15. Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright © 2004 Pearson Education Canada Inc. Summary and Implications • OB: • is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within an organization. • focuses on improving productivity, reducing absenteeism and turnover, and increasing employee job satisfaction and organizational commitment. • uses systematic study to improve predictions of behaviour.

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