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  2. 2. ATTITUDE COMPONENTS <ul><li>ATTITUDE-What is it? </li></ul><ul><li>Its a mindset, the way you perceive things mentally. Outside events can shake its focus, take care. </li></ul><ul><li>BELIEF- Anyone-----What is this? </li></ul><ul><li>It’s a feeling that manifests as a strong judgement. </li></ul><ul><li>MOTIVATION – How and where do you find this? </li></ul><ul><li>Seen as acts done in conjunction with processes & environment. Its an activated behaviour towards attaining goals, needs and drives. </li></ul><ul><li>MORALE- Hey what’s this? </li></ul><ul><li>It is a group phenomenon. A level of leadership & self, related to productivity. (feeling of future hope) </li></ul><ul><li>CHARACTER- Honest, sincere, sly, crafty, calculative, gregarious, etc . </li></ul><ul><li>MORALS: Principles of good behaviour. </li></ul>
  3. 3. ATTITUDE ADJUSTMENT TECHNIQUES <ul><li>Flipside- be compatible when needs are ltd. </li></ul><ul><li>Behaviour- see with another’s eye. </li></ul><ul><li>Situation- we value different things- change. </li></ul><ul><li>Stakes- benefits & beliefs are varied- accept. </li></ul><ul><li>Competition – accept cultural differences and work on your own. Look better to self & others. </li></ul><ul><li>Clarify your life's mission . </li></ul>
  4. 4. ATTITUDE CHANGE & DEVELOPMENT: <ul><li>Every person - very important – Treat them that way. </li></ul><ul><li>If your attitude is not right, nothing is. You have to lose even before you start. </li></ul><ul><li>The human mind can hold only one thought at a time very prominently. Since there is nothing to be gained by being negative - be positive. </li></ul><ul><li>A human’s deepest craving is be appreciated, feel needed and important. Give to get in return. </li></ul><ul><li>Everybody has something in them. You can learn that something from everybody. </li></ul><ul><li>Problems ? Do not broadcast. Most not bothered. </li></ul><ul><li>Look better to yourself. </li></ul><ul><li>Clarify your life's mission. </li></ul>
  5. 5. GROOM FOR POSITIVE RESULTS. <ul><li>Vision: Ability to picture the future. </li></ul><ul><li>Sense of Mission: Ability which uplifts, motivates and inspires. Gives a sense of direction and unifies everyone in a common cause. </li></ul><ul><li>Excellent Communicators: Express /Articulate with clarity. </li></ul><ul><li>Excellent Listeners: Listen attentively; without interruption; listen to learn and learn to listen. </li></ul><ul><li>Self Motivated: Their higher purpose alone is the motivating factor. </li></ul><ul><li>Result Oriented rather than Activity Oriented : They believe in qualitative time bound results. </li></ul>
  6. 6. Corporate Etiquettes <ul><li>Wishing the time of the day. Most taken for granted. </li></ul><ul><li>Phones- do not put off the hook. Cell phones off during meetings. Return calls / reply emails. </li></ul><ul><li>Add add paper to tray after use.Fix jams with Xerox, printer or fax machine when messed up. </li></ul><ul><li>Leaving messages with right personnel/ place. </li></ul><ul><li>Return borrowed co-workers’ office supplies. </li></ul><ul><li>Never clog others emails. (fwd msge, jokes, trash) </li></ul><ul><li>Change setting of Xerox M/c after use. </li></ul><ul><li>Attend in time with requisite documents. </li></ul><ul><li>Follow protocol and Hierarchy as per expectations / rules. </li></ul>
  7. 7. INTERPERSONAL SKILLS <ul><li>Please/ Thank you/ Hello/ Goodbye – hardly used because many take it for granted that it be understood. </li></ul><ul><li>Smile and look interested in others, and listen attentively while being spoken to, or while speaking. Open doors (regardless of gender). </li></ul><ul><li>Introduce yourself & others you know, when in a group. </li></ul><ul><li>Be helpful and respect people’s time. </li></ul><ul><li>Compliment people in person or write ‘Thank-you’ or Congratulation’ notes. </li></ul><ul><li>Do as promised and aim to do it better than expected. </li></ul><ul><li>Done your best? Now just Better your best. </li></ul><ul><li>A Smile increases your face value and gives you the positive momentum too. </li></ul>
  8. 8. Interpersonal Verbal Skills <ul><li>Quality of Man is decided by his language. </li></ul><ul><li>Words are loaded pistols – it has tremendous power. </li></ul><ul><li>Endowed us with words – Build bridges or walls. </li></ul><ul><li>When appreciating use AND not BUT’s. </li></ul><ul><li>Presentations are 20% tone , 50% body language & 30% core subject matter.  </li></ul><ul><li>The 3 D’s in verbal communication: Descriptive, Discernable, Diminutive. </li></ul><ul><li>The 7 P’s to Communicating -Passion, Perseverance, Preparation, Pronunciation, Pitch, Presentation , Punch.   </li></ul><ul><li>The 3 WAY Approach: INTELLECTUALLY—MORALLY--EMOTIONALLY . </li></ul>
  9. 9. Interpersonal / Soft Skills <ul><li>Cultivator: Be “switchboard” – build connections, contacts, resources & come up with options. </li></ul><ul><li>Promoter: Offer & explore opportunities – listen & seek possibilities, ask Qs/ take help. Inspire people to a vision that would make the study or work place better. </li></ul><ul><li>Nurturer: Nurture new people, comfort new entrants. “Feel & look good factor”. Be genuine with praises & repose your faith in them – you will have more references than you can use. </li></ul><ul><li>Indicator: Introduce yourself. Find out who needs you and when you need them too. Share ideas & give feedback. </li></ul><ul><li>Appreciator: Track promotions, laurels, credits, health, occasions and appreciate –written/oral. </li></ul><ul><li>“ Thanks a Ton” to those instrumental in your credits. </li></ul>
  10. 10. 7 rules to good Interpersonal skills <ul><li>BE CORDIAL. There is nothing so nice as a cheerful word of greeting. Act with genuine pleasure. </li></ul><ul><li>BE PLEASANT. It takes 72 muscles to frown, and only 14 to smile. </li></ul><ul><li>BE FRIENDLY AND HELPFUL AND ALERT. If you want to have a friend- be one first. Promptness in service. What counts most in life is what we do for others. </li></ul><ul><li>BE GENUINELY INTERESTED IN PEOPLE. You can like almost everybody if you try. </li></ul><ul><li>BE GENEROUS. Praise with generosity and criticize with caution. </li></ul><ul><li>BE CONSIDERATE. Consider others feelings also. There are usually three sides to a controversy, yours, the other person’s and the right side. </li></ul><ul><li>BE HUMOUROUS yet HUMBLE and reap the results. </li></ul>
  11. 11. 7 steps to positive communication <ul><li>ATTITUDE. </li></ul><ul><li>BELIEF /CONFIDENCE AND HIGH SELF ESTEEM. </li></ul><ul><li>DELIBERATION /DETERMINATION. </li></ul><ul><li>EMPATHY. </li></ul><ul><li>FIRMNESS & CLARITY IN SPEECH. </li></ul><ul><li>VOCUBULARY & IQ, BQ & EQ. </li></ul><ul><li>A STRONG DESIRE TO SUCCEED AND MAKE IT BIG. </li></ul>
  12. 12. PROGRESS CHECK <ul><li>Think the Resume way </li></ul><ul><li>Who am I ? </li></ul><ul><li>What the hell is it that I do? </li></ul><ul><li>What the hell have I actually done ? </li></ul><ul><li>How do I know I have really done it ? </li></ul><ul><li>Who among my “customers” will confirm it? </li></ul><ul><li>What is the evidence that my skills are state of the art ? </li></ul><ul><li>Can I stand the competition & prove it? </li></ul>
  13. 13. ENHANCE EMPLOYABILITY <ul><li>Adapt quickly to change and fast pace. </li></ul><ul><li>Personal commitment to the job. </li></ul><ul><li>Accept ambiguity and uncertainty. </li></ul><ul><li>Accept constant learning. </li></ul><ul><li>Accept accountability for actions. </li></ul><ul><li>Ensure you are a value addition. </li></ul><ul><li>See yourself as a service centre. </li></ul><ul><li>Manage your own morale. </li></ul><ul><li>Be a fixer not finger pointer . </li></ul>
  14. 14. POSITIVENESS <ul><li>Work- with diligence and sincerity. After all you and your future success at stake. </li></ul><ul><li>Life is precious - just one chance to live it. Live it well and fruitfully. </li></ul><ul><li>A job is a job.(plumber, mason or). Take pride in it, regard it as an honour to serve. </li></ul><ul><li>Work harder- improve & perfect your present standards +job = Life fruitful and satisfying. </li></ul><ul><li>Any job is interesting at the beginning, but just a job six months later. How you make it enjoyable and satisfying solely depends upon your positive ATTITUDE to your work. </li></ul><ul><li>Be energetic, highly motivated and sincere at work. This makes a lot of difference, you begin to look forward to the next day. </li></ul>
  15. 15. LEVEL OF SUCCESS <ul><li>CONFIDENCE- Employer /Employee. </li></ul><ul><li>DRESS SENSE- Colour, Fabric, Patterns. </li></ul><ul><li>REPORTABILITY- Hierarchy/ Structure. </li></ul><ul><li>COMMUNICATION SKILLS- Verbal/Non-verbal and written . </li></ul><ul><li>CUSTOMER RESPONSE- Accuracy and promptness. </li></ul><ul><li>UPGRADATION- Eagerness, awareness and interest. </li></ul><ul><li>TEAM SPIRIT- Working along. </li></ul>
  16. 16. SELF ESTEEM <ul><li>Believe you can change. Never under-estimate yourself. </li></ul><ul><li>Highest confidence in self and strengths. </li></ul><ul><li>Change Image Portrait & recall to reconstruct failures. </li></ul><ul><li>Habits, traits and attitudes and personality have one funda in common – they are all learned. They can be unlearned. </li></ul><ul><li>3 in 1: The person we think we are, The person others think we are and The person we really are. </li></ul>
  17. 17. LOVE THYSELF <ul><li>BODY- is a vehicle that enables us to perceive. Ensure regular examination and care. </li></ul><ul><li>EXERCISE - do this regularly it gives high self esteem and exudes positive attitude. </li></ul><ul><li>ADDICTION- take care/avoid/within limits. </li></ul><ul><li>EATING HABIT - account for age and climate factors. </li></ul><ul><li>SOUL- keep it tranquil. meditate regularly. </li></ul><ul><li>HOBBY - develop one to digress and relax. </li></ul><ul><li>THOUGHTS- always have pleasant thoughts about self and others. this results in pleasant disposition which manifests into actions.   </li></ul>
  18. 18. CONDITIONING AND ENTHUSIASM <ul><li>Condition brain to be positive - blank out negatives. </li></ul><ul><li>Keep realistic information & positive factors around. </li></ul><ul><li>21-- a habit as proved by research. </li></ul><ul><li>Condition body & mind to explore and achieve, not just sit back and accept. </li></ul><ul><li>Attempt any task especially high priority ones with a lot of enthusiasm & cheerfulness- it levers stress. </li></ul><ul><li>Love yourself and the task you are assigned to, this keeps the positive momentum. </li></ul>
  19. 19. RULES FOR SUCCESS <ul><li>Treatment: every person most important person on earth. </li></ul><ul><li>Attitude: not right, nothing is right. You lose even before you start. </li></ul><ul><li>Mind: can hold only one thought at a time very prominently. Nothing gained by being negative, be positive. </li></ul><ul><li>Craving: Human needs to be appreciated, feel needed & important. Give- to get in return. </li></ul><ul><li>Learning: Everybody has something in them. You can learn that something. </li></ul><ul><li>Problems: Do not broad cast your problems, each one has enough of their own. </li></ul>
  20. 20. HOW TO ACHIEVE SUCCESS <ul><li>Interact effectively. Ongoing learning and practicing. Success requires no explanation& failures permit none. </li></ul><ul><li>Avoid the company of cynics- he is the one who has the knowledge of why something cannot be done. </li></ul><ul><li>Pessimism is contagious and so is enthusiasm. </li></ul><ul><li>Reasonable optimism can be an amazing force multiplier. </li></ul><ul><li>Falling and remaining there is the worst blunder of life. </li></ul><ul><li>Accept change but never change your core values, respect yourself, believe in integrity & quality. </li></ul><ul><li>Give a bit more than what was expected. </li></ul><ul><li>Use technology appropriately & Ensure effectiveness and efficiency and efficacy as they compliment each other. </li></ul><ul><li>We must be fast, flexible,innovative, responsive and creative. </li></ul><ul><li>Never hesitate to re-write the rules of the game. </li></ul>
  21. 21. Some Qs to ask yourself. <ul><li>Am I getting there? </li></ul><ul><li>Am I remaining committed to them? </li></ul><ul><li>Am I motivated enough to achieve them? </li></ul><ul><li>Am I inculcating the right set of attitudes in order to achieve my goals? </li></ul><ul><li>Am I committed to personal mastery? </li></ul><ul><li>Am I open to new ideas? </li></ul><ul><li>Am I consciously & continuously seeking opportunities to enhance my skills. </li></ul><ul><li>Am I committed to excellence or happy with the non-descript? </li></ul><ul><li>Am I going to feel proud when I achieve or reach there? </li></ul>