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the_EXPERIENCE_merchants

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the_EXPERIENCE_merchants

  1. 1. the experience merchants ... ashwinrajan/interactiondesigner
  2. 2. ... why design will be the leading discipline of the century
  3. 3. what does design  mean to you?
  4. 4. what does design  mean to you? good-looking    aesthetic       beauty     ornamentation decoration form     taste        pleasure 
  5. 5. definite -- solid-- objective 
  6. 6. what does design  mean to you? good-looking    aesthetic       beauty     ornamentation decoration form     taste        pleasure 
  7. 7. increasingly, design  means ... innovationgood-lookingdesirable estheticinterfacebeautystrategy intentinteractionornamentation touchpointdecorationroiform bizmodelpleasuremetrics 
  8. 8. contextual -- liquid-- subjective 
  9. 9.  pervasive/ everywhere   contextual -- liquid -- subjective 
  10. 10. shifts ...
  11. 11.  shifts ... object > system
  12. 12.  shifts ... object > system
  13. 13.  shifts ... product > service
  14. 14.  shifts ... product > service
  15. 15.  shifts ... surface > interface
  16. 16.  shifts ... surface > interface
  17. 17.  shifts ... demand > behavior
  18. 18.  shifts ... demand > behavior
  19. 19.  shifts ... customer > user
  20. 20.  shifts ... customer > user
  21. 21.  shifts ... satisfaction > experience
  22. 22.  shifts ... satisfaction > experience
  23. 23.  shifts ... object > system product  > service surface > interface demand > behavior customer > user satisfaction > experience
  24. 24. process ...
  25. 25. process ... why.what.how
  26. 26. process ... why
  27. 27. what
  28. 28. process ... how
  29. 29. iterative
  30. 30. iterative trial & error         failure         dialogue      play       change   
  31. 31. inter- diciplinary
  32. 32. inter- diciplinary science      art       technology         sociology      civil society   politics     biology       business 
  33. 33. irreplacable
  34. 34. irreplacable: by design
  35. 35. thanks linkedin.com/in/ashwinrajan rajan.ashwin@gmail.com

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