Final Budget Presentation 4 5 10


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Final Budget Presentation 4 5 10

  1. 1. Norwich Human Services <ul><li>The Rose City Senior Center </li></ul><ul><li>Youth and Family Services </li></ul><ul><li>Adult and Family Services </li></ul>
  2. 2. Total Budget Costs (09-10) <ul><li>$492,695 Rose City Senior Center </li></ul><ul><li>$163,375 Youth and Family Services </li></ul><ul><li>$586,063 Adult and Family Services </li></ul><ul><li>TOTAL $1,242,133 </li></ul>
  3. 3. 1% of City Budget (09-10) <ul><li>Entire City Budget is </li></ul><ul><li>$108,606,233 </li></ul><ul><li>Compared to NHS </li></ul><ul><li>$1,242,133 </li></ul><ul><li>We represent 1% of the budget </li></ul>
  4. 4. DISPROPORTIONATE <ul><li>Asked to cut our budget by 35% </li></ul><ul><li>Half of the job losses or reductions within the City are coming from our department </li></ul><ul><li>(8 positions reduced or eliminated) </li></ul>
  5. 5. Revenue Brought to City (09-10) <ul><li>RCSC $127,326 </li></ul><ul><li>NYFS $642,661 </li></ul><ul><li>AFS $276,182 </li></ul>
  6. 6. <ul><li>For detailed information, please </li></ul><ul><li>Refer to spreadsheet regarding </li></ul><ul><li>Expenditures and Revenue </li></ul>
  7. 7. BANG FOR YOUR BUCK <ul><li>2009-2010 the cost for ALL programs and services was $2,154,333 </li></ul><ul><li>The cost to the City was $1,046,169 </li></ul><ul><li>49% </li></ul>
  8. 8. STAFF = SERVICES <ul><li>No place to cut but staff </li></ul><ul><li>8 positions affected </li></ul><ul><li>Cutting people means a </li></ul><ul><li>direct loss of services </li></ul><ul><li>WHEN PEOPLE NEED US THE MOST </li></ul>
  9. 9. ROSE CITY SENIOR CENTER <ul><li>Providing Critical Services to Seniors </li></ul><ul><li>Preventive Health Clinic </li></ul><ul><li>Nutrition Programs </li></ul><ul><li>Transportation Assistance </li></ul><ul><li>Outreach to Homebound </li></ul><ul><li>Educational and Recreational Programs </li></ul>
  10. 10. Important Facts <ul><li>23.5% of Norwich population is aged 55 or older = 8,700 people </li></ul><ul><li>The senior population in CT is due to rise to 69% by 2030 </li></ul>
  11. 11. Positions Affected by Cuts <ul><li>35 Hour Driver………………………….Eliminated </li></ul><ul><li>35 Hour Program Administrator….Reduced to 21hrs </li></ul><ul><li>35 Hour Office Coordinator………..Reduced to 21 hrs </li></ul><ul><li>35 Hour Receptionist…………………Reduced to 21 hrs </li></ul><ul><li>21 Hour Outreach Worker………….Eliminated </li></ul><ul><li>Preventive Health Clinic……………..Eliminated </li></ul>
  12. 12. Elimination of Senior Center Driver <ul><li>Eliminates about 6,700 transports to </li></ul><ul><li>Doctor appointments </li></ul><ul><li>Grocery shopping </li></ul><ul><li>The Senior Center </li></ul><ul><ul><li>Events, educational and recreational </li></ul></ul>
  13. 13. Elimination of Senior Center Driver <ul><li>Cuts ability to transport disabled seniors to doctors appointments </li></ul><ul><li>Cuts ability to transport seniors to local grocery stores for food supplies </li></ul><ul><li>Eliminates about 6,700 transports to and from the Center, events, programs, and shopping </li></ul><ul><li>In addition, the elimination of our part-time employees account completely eliminates our ability to have a substitute driver when the regular driver is sick or on vacation </li></ul>
  14. 14. Reduction of Program Administrator Hours <ul><li>Reduces ability to: </li></ul><ul><ul><li>Run the RCSC safely </li></ul></ul><ul><ul><li>Manage over 180 volunteers </li></ul></ul><ul><ul><li>Coordinate fundraising </li></ul></ul><ul><ul><li>Run programs </li></ul></ul><ul><ul><li>Supervise trips </li></ul></ul>
  15. 15. Reduction of Program Administrator Hours <ul><li>Serves as Director in the Director’s absence </li></ul><ul><li>Manages/oversees 180+ volunteers </li></ul><ul><li>Coordinates majority of fundraising activities </li></ul><ul><li>Provides tours, promotes programs and answers a variety of program and Senior Center questions from prospective members and current members </li></ul><ul><li>Combined with the Director, runs an Intergenerational Program with Wequonnoc School </li></ul><ul><li>Plans and supervises trips for seniors, averaging 10 trips per year with approximately 45 seniors per trip </li></ul><ul><li>Reduction of hours completely affects the ability to safely manage the Center in the Director’s absence </li></ul><ul><li>Coordinates programs with local AARP groups, such as the Driver Safety Program, and regular meetings of the 2 groups </li></ul>
  16. 16. Reduction of Office Coordinator Hours <ul><li>Severely affects the ability to: </li></ul><ul><ul><li>Coordinate State DOT med ride </li></ul></ul><ul><ul><li>Complete billing, scheduling and reception duties </li></ul></ul><ul><ul><li>Compile mandatory reports </li></ul></ul><ul><ul><li>Coordinate media, including website </li></ul></ul><ul><ul><li>Attend meetings, prepare minutes, post </li></ul></ul>
  17. 17. Reduction of Office Coordinator Hours <ul><li>Severely affects the ability to coordinate the MedRide program scheduling which provides medical transportation for seniors and disabled people in Norwich and Montville. This program is through a State of CT-DOT grant </li></ul><ul><li>Severely affects the ability to perform the following duties: billing, scheduling, covering for receptionist, providing notary services, and completing the Senior Center newsletter </li></ul><ul><li>Oversees Receptionist and assists in Reception area during busy hours </li></ul><ul><li>Compiles and completes reports for both the clinic grant and the outreach grant as necessary for the grant holder </li></ul><ul><li>Submits content to local newspapers, Senior Citizen Publishing, Just for Seniors Magazine and Center website </li></ul><ul><li>Attends Senior Affairs commission meetings, prepares minutes, mailings and posts to website, by state statute </li></ul>
  18. 18. Reduction of Receptionist Hours <ul><li>Reduction in ability to: </li></ul><ul><ul><li>Manage phone calls and walk-ins </li></ul></ul><ul><ul><li>Arrange transportation to doctor’s appointments </li></ul></ul><ul><ul><li>Register members </li></ul></ul><ul><ul><li>Coordinate drivers </li></ul></ul><ul><ul><li>Handle money from programs, gift shop </li></ul></ul>
  19. 19. Reduction of Receptionist Hours <ul><li>Arranges transportation appointments for seniors to and from the doctors’ offices </li></ul><ul><li>Arranges transportation for seniors to come into the center and/or go shopping </li></ul><ul><li>Accepts all phone calls and directs to appropriate staff member </li></ul><ul><li>Takes registration for membership and additional programs </li></ul><ul><li>Takes part in explaining services of the Center to potential members and families </li></ul><ul><li>Accepts money for membership, gift shop, cards, plants and fundraiser program tickets </li></ul><ul><li>Maintains contact with drivers, especially the escort car, that take seniors to medical appointments </li></ul>
  20. 20. Elimination of Outreach Worker <ul><li>Total loss of ability to: </li></ul><ul><li>Visit homebound seniors to ensure their well-being </li></ul><ul><li>Assist homebound and other seniors with access to programs and services including </li></ul><ul><ul><li>Meals on Wheels and other food security programs </li></ul></ul><ul><ul><li>Medicare/Medicaid/Social Security </li></ul></ul><ul><ul><li>Renters Rebate for the homebound </li></ul></ul><ul><ul><li>ConnPace, CT Homecare </li></ul></ul><ul><ul><li>Power of Attorney, Living Wills </li></ul></ul><ul><li>Secure elderly housing or assisted living for seniors </li></ul>
  21. 21. Elimination of Outreach Worker <ul><li>Assists seniors with such programs : </li></ul><ul><ul><li>Social Security: benefits, appeals, low-income subsidy </li></ul></ul><ul><ul><li>Access to State programs such as Medicaid, Medicare Savings Program, ConnPace, CT Home Care Program, Nutrition (food stamps), Protective Service referrals </li></ul></ul><ul><ul><li>Medicare assistance, billing disputes, appeals and supplemental insurances. In addition to Medicare Part D and assistance with programs and plans </li></ul></ul><ul><ul><li>Housing applications, assist with appeals for denials, moving arrangements, Renters Rebate (homebound), Circuit Breaker, VA exemption and obtaining household goods </li></ul></ul><ul><ul><li>Deals with assisted living applications, phone services, cable, lifeline and the Are You Ok program </li></ul></ul><ul><ul><li>Assists with utility/energy assistance, including NPU, billing issues, medical certs, negotiation of payments. Also deals with TVCCA and assists with obtaining appointments and assisting homebound with compiling and completing info </li></ul></ul><ul><ul><li>Assists with Meals on Wheels applications, IRS, Census, Elder Law, insurances, clothing, funeral pre-arrangements, file of life, finances (credit counseling), skilled nursing, homecare, home safety assessments, POA and adult day care referrals </li></ul></ul><ul><ul><li>Assists with Veterans Affairs, provides emotional support, introduces Senior Center activities to prospective members, assists with widows fund, Christmas baskets and transportation to community resources, emergency room and medical transportation when necessary </li></ul></ul>
  22. 22. Elimination of Health Clinic <ul><li>Will no longer be able to provide: </li></ul><ul><ul><li>Foot care </li></ul></ul><ul><ul><li>Hearing screenings/ear flushing </li></ul></ul><ul><ul><li>Osteoporosis screenings </li></ul></ul><ul><ul><li>TVCCA mini physicals with annual TB testing </li></ul></ul><ul><ul><li>Blood screenings for glucose, cholesterol and anemia </li></ul></ul><ul><ul><li>Wound check and dressing changes </li></ul></ul><ul><ul><li>Consultation for nutrition deficiencies and weight issues </li></ul></ul><ul><ul><li>M.D. ordered shots </li></ul></ul>
  23. 23. Elimination of Registered Nurse/Health Clinic <ul><li>Provides affordable services such as foot care, ear screening and flushing, blood pressure checks, cholesterol screenings and osteoporosis screenings to name a few </li></ul><ul><li>Administers B12 shots to a few members and saves them from having to go to doctor’s office and the co-pay that may come along with it </li></ul><ul><li>Is a referral source for seniors that may not have a primary care physician </li></ul><ul><li>Averages 15-20 patients per week which results in an average of $300 in revenue per week </li></ul><ul><li>Will evaluate seniors of concern during a home visit with our Outreach Worker </li></ul><ul><li>Is primary responder during her working hours for emergencies at the Senior Center </li></ul>
  24. 24. Statistics <ul><li>From March 1, 2009-March 1, 2010 roughly 43,000 statistics were recorded from senior programs. These included: </li></ul><ul><ul><li>The clinic provided 975 appointments, which generated roughly $15,000 in revenue </li></ul></ul><ul><ul><li>3,300 rides were provided to doctors’ appointments. Many other appointments were denied due to lack of availability </li></ul></ul><ul><ul><li>The van drivers provided over 12,000 transports </li></ul></ul><ul><ul><li>1046 appointments were provided by the Outreach Worker.This amounts to over 20 appointments per week </li></ul></ul><ul><li>During Calendar year 2008-added 324 new members; Calendar year 2009-267 additional new members; in the 1st quarter of this year we have added 66 new members </li></ul><ul><li>Almost 2,500 seniors are in our working database </li></ul>
  25. 25. Loss of Revenue <ul><li>Impact on membership </li></ul><ul><li>Health Clinic revenue </li></ul><ul><li>Ability to fundraise </li></ul><ul><li>Ability to match state and federal grants </li></ul>
  26. 26. YOUTH AND FAMILY SERVICES <ul><li>Norwich Youth and Family Services has been serving Norwich families and their children for 35 years. </li></ul><ul><li>We are the Municipal Agent </li></ul><ul><li>for youth in Norwich </li></ul>
  27. 27. Critical Partnership <ul><li>     Under Connecticut General Statue section 10-19m, a Youth Service Bureau (YSB) is an agency operated directly by one or more municipalities that is designed for planning, evaluation, coordination, and implementation of a network of resources and opportunities for children, youth, and their families. </li></ul>
  28. 28. Important Facts <ul><li>Youth and Family Services provide services to ALL Norwich youth and families </li></ul><ul><li>Youth make up 24% of all Norwich citizens </li></ul><ul><li>There are 9137 young people under the age of 18 who are our future </li></ul><ul><li>49% of Norwich youth are eligible for free and reduced lunch </li></ul><ul><li>45% of all children under the age of 6 in Norwich live in single parent households </li></ul> 
  29. 29. Facts <ul><li>Youth Service Bureaus are a collaborative between state and municipal resources. </li></ul><ul><li>There are approximately 100 Municipal Youth Service Bureaus across the State. </li></ul><ul><li>Norwich currently receives over $87,000 annually in revenue from the State of CT, which directly offsets the administration of Norwich Youth and Family Services. </li></ul><ul><li>This represents 53% of the YFS budget </li></ul>
  30. 30. Benefit To City <ul><li>Youth and Family Services </li></ul><ul><li>Leverages Critical Resources </li></ul><ul><li>local, state and federal </li></ul><ul><li>for the City of Norwich </li></ul>
  31. 31. Non-City Dollars Brought to Norwich By Youth and Family Services Cost To City To Operate NYFS Revenue Brought in by NYFS Increased the City’s investment by… 05-06 142,238 321,138 06-07 153,064 400,383 07-08 163,871 427,940 08-09 174,247 471,374 09-10 75,889 642,661 TOTAL 709,309 2,263,496 219%
  32. 32. Investing in Youth <ul><li>For every </li></ul><ul><li>$1.00 invested </li></ul><ul><li>in positive youth development </li></ul><ul><li>there is a </li></ul><ul><li>$9.60 return </li></ul>
  33. 33. Positive Youth and Family Outcomes <ul><li>MOBILZE COMMUNITY DECISION MAKERS TO PLAN PROGRAMS AND STRATEGIES THAT FOSTER POSITIVE YOUTH AND FAMILY DEVELOPMENT </li></ul><ul><li>  </li></ul><ul><li>EXPRESSIVE ARTS CENTER – 1980s </li></ul><ul><li>SYSTEM OF CARE – 1990s </li></ul><ul><li>CURRENTLY: </li></ul><ul><li>BULLYBUSTER COALITION </li></ul><ul><li>21 st CENTURY LEARNING CENTERS </li></ul><ul><li>COMMUNITY CENTER COALITION </li></ul><ul><li>DIFFERENTIAL RESPONSE SYSTEM (DCF) </li></ul><ul><li>  </li></ul><ul><li>  </li></ul>
  34. 34. Elimination of YFS Counselor and Reduction of Coordinator <ul><li>Eliminates the following services </li></ul><ul><li>Teen Leadership </li></ul><ul><li>Parent Leadership </li></ul><ul><li>Middle School Diversion </li></ul><ul><li>Juvenile Review Board participation </li></ul><ul><li>Families with Service Needs Board </li></ul><ul><li>Court advocacy </li></ul><ul><li>Hire a Teen Program </li></ul><ul><li>Crisis Intervention Services </li></ul><ul><li>School Advocacy </li></ul><ul><li>Assessment Services </li></ul><ul><li>Counseling services </li></ul><ul><li>Case management services </li></ul><ul><li>Family Day and Touch-a-Truck Day </li></ul>
  35. 35. Statistics (08-09) <ul><li>Positive Youth Development Collaboratives – 908 </li></ul><ul><li>Community Outreach Collaborative –7500 </li></ul><ul><li>The following programs include case management services, crisis intervention services, assessment services, school advocacy and court advocacy, as needed: </li></ul><ul><li>Counseling cases – 130 </li></ul><ul><li>Middle School Diversion Program –19 </li></ul><ul><li>Juvenile Review Board – 17 </li></ul><ul><li>Family With Service Needs – 8 </li></ul><ul><li>COOL Directions (in school training and employment – 23 </li></ul><ul><li>Summer Youth Employment – 69 </li></ul><ul><li>Leadership Trainings (Youth and Adults) –73 </li></ul><ul><li>For a total of 13,823 hours of Programming as reported to the State Department of Education </li></ul>
  36. 36. Juvenile Justice System <ul><li>YSB are the primary institution for diverting juveniles from the criminal justice system </li></ul><ul><li>50% of all Waterford Juvenile Court referrals come from Norwich </li></ul><ul><li>Last year, Norwich Youth and Family Services diverted 267 youth </li></ul><ul><li>Each court diversion saves the taxpayer $40,000 -$369,00/year in incarceration costs </li></ul>
  37. 37. Future Impacts <ul><li>This reduction will seriously impact our future ability to leverage critical resources. This will effect, in the future: </li></ul><ul><li>State Dept. of Education Grant ($87,486 revenue) </li></ul><ul><li>Summer Youth Employment (state and federal funding) </li></ul><ul><li>COOL Directions, (Careers of Our Lives) a youth employment and training program (federal funding) </li></ul><ul><li>Young Parents Program (federal funding) </li></ul><ul><li>  </li></ul>
  38. 38. ADULT AND FAMILY SERVICES <ul><li>Over 65 years of providing services to help improve the quality of life in our community </li></ul>
  39. 39. MYTHS VS TRUTHS <ul><li>Myth: Norwich is the only municipal social service agency in CT </li></ul><ul><li>Truth: There are over 80 municipal social service agencies in CT </li></ul>
  40. 40. MYTHS VS TRUTHS <ul><li>Myth: Norwich Human Services hands out “welfare” </li></ul><ul><li>Truth: We offer a holistic approach to assisting families and individuals based on a comprehensive assessment of needs </li></ul>
  41. 41. MYTHS VS TRUTHS <ul><li>MYTH: People receive assistance forever </li></ul><ul><li>TRUTH: People use services episodically. The majority of the people we assist are Norwich’s working poor and the newly unemployed. Last year we saw over 500 new residents. </li></ul>
  42. 42. Services Provided by AFS <ul><li>Intense Case Management by experienced social workers </li></ul><ul><li>Administer federal, state and private grants which provide: </li></ul><ul><ul><li>Employment and Training Services </li></ul></ul><ul><ul><li>Basic Needs Assistance, e.g. rent, fuel assistance </li></ul></ul><ul><ul><li>Relocation Assistance to people displaced by condemnation </li></ul></ul><ul><ul><li>Renters’ Rebate Program </li></ul></ul><ul><ul><li>Kinship and Respite Programs </li></ul></ul><ul><ul><li>VITA (Volunteer Income Tax Assistance Program) </li></ul></ul><ul><ul><li>Emergency Pharmacy Fund </li></ul></ul><ul><ul><li>Food resources </li></ul></ul><ul><ul><li>Homeless Shelter </li></ul></ul><ul><ul><li>Childcare Assistance Program </li></ul></ul>
  43. 43. Value <ul><li>Programs generate revenue for the community </li></ul><ul><ul><li>$406,000+ in VITA </li></ul></ul><ul><ul><li>$425,396 in Renters’ Rebate </li></ul></ul><ul><li>Money comes back into the community and becomes part of the economic engine of Norwich </li></ul><ul><li>Money used for rent, utilities, food, fuel, and other goods and services </li></ul>
  44. 44. Reduction of Social Worker <ul><li>Loss of ability to case manage 120 families throughout the year </li></ul><ul><ul><li>This service keeps people housed, employed, and healthy </li></ul></ul><ul><li>Loss of ability to complete applications for vital programs </li></ul><ul><ul><li>Also equals loss of revenue to the community </li></ul></ul><ul><li>Loss of case management and housing placement for homeless individuals at Hospitality Center </li></ul><ul><ul><li>Significantly impacts the health and well being of these vulnerable Norwich residents </li></ul></ul><ul><ul><li>Negatively impacts the downtown economic development </li></ul></ul>
  45. 45. Emergency Services <ul><li>Lead agency in </li></ul><ul><li>City’s social service issues and in emergencies </li></ul><ul><li>Available 24 hours/day when needed…e.g. Peachtree Fire, recent floods </li></ul><ul><li>Ability to mobilize other community agencies to offer support/resources </li></ul><ul><li>Designated agency to handle issues, homelessness, immigrants, Haitian crisis </li></ul>
  46. 46. Community Development <ul><li>NHS has now been assigned the responsibility for the administration of the </li></ul><ul><li>Community Development Department </li></ul>
  47. 47. Suggested Cost Saving Measures <ul><li>More equal distribution of budget cuts </li></ul><ul><li>Union concessions </li></ul><ul><li>Reduce work week by 2 hours/person/week </li></ul>
  48. 48. Restoration <ul><li>Seeking a level of funding that does not HARM our seniors, families and children </li></ul><ul><li>Norwich Human Services is seeking budget cuts comparable to other City departments (5%, 10%, 15%) </li></ul>