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160210111053

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communications skill

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160210111053

  1. 1.  NAME ;- KAJAL T. KAILA  BRANCH :- EC – A  YEARS :- 2016-17  SEMESTER :- 1  ENROLLMENT NO. :- 160210111053
  2. 2.  Active listening :- active listening is the when the listener is fully engaged and reacts to the ideas presented by the speaker.  Passive listening :- in passive listening, the listener does not react to the ideas of the speaker but merely listen.  COMMUNICATION :  Active listening is a two-way communication.  Passive listening is a one way communication.
  3. 3.  The difference between passive and active listening is that an active listener engages with the speaker while a passive listener simply receives the message without giving any external indications. active listening has been shown to be more effective for retaining information, and also makes a speaker feel more comfortable.
  4. 4. active passive  Connect learning to world  Comprehension  Paraphrasing  Asking questions  Exhibit non- verbal responses  Need not necessarily comprehend/par aphrase  No questions  No non-verbal signals
  5. 5. Passive listening is diagnostic and monitoring exercise, an ear-to-the-ground  Are people talking?  What are they saying?  Where are they saying it?  Active listening includes that constant monitoring but also includes response and
  6. 6.  Reaction of the listener :  In active listening, the listener reacts using nonverbal cues, comments, and questioning.  In passive listening, the listener does not react.  Other activities involved:  In active listening, the listener analyzes, evaluates, and summarizes.  In passive listening, the listener merely listens.
  7. 7.  REFERENCE :  https://www.reference.com/world -view/difference-between- passive-active-listening- 17b049e6619b0fc5  google
  8. 8. THANK YOU

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