Working with what you already have ... improving findability across your organisation

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  • Working with what you already have ... improving findability across your organisation

    1. 1. Working with what you already have ... improving findability across your organisation Kate Simpson Saturday 16 June 2007 BIALL Sheffield 2007
    2. 2. Good Morning Sheffield
    3. 3. I’m new to this so please be gentle...
    4. 5. A little bit about me
    5. 6. My name is: Kate Simpson
    6. 7. Law degree
    7. 8. LPC
    8. 11. to jumping off a cliff
    9. 12. Tangledom Ltd
    10. 13. information architecture?
    11. 14. it’s what you all instinctively know & do every day
    12. 15. findability
    13. 16. working with what you already have
    14. 17. improving findability across your organisation
    15. 18. DMS  versioning & central storage
    16. 19. CMS  publish & distribute
    17. 20. [ intranet etc ]  view & share
    18. 21. search  find & reuse
    19. 22. integrate  PMS, library, billing, research, e-mail...
    20. 23.  and now?
    21. 24. taxo mgt  organise & structure
    22. 25. single search  the ‘google’ effect
    23. 26. system [bloat] + information [bloat]
    24. 27. “ ... access to over 4.1 billion documents from more than 32,000 sources ...”
    25. 28. tangledom: the state we’re in
    26. 29. So what do we do?
    27. 30. Reduce the number of systems
    28. 31. Reduce the amount of information
    29. 32. Are these really solutions to our tangled times?
    30. 33. I’d suggest not
    31. 36. Let’s Get Smarter
    32. 37. 1. Smarter Us & Smarter Users
    33. 38. Looking at...
    34. 39. How well our systems have been deployed & integrated
    35. 40. Using all the best features that we could/should
    36. 41. Keeping our systems up to date & relevant
    37. 42. Approach  System Gap Analysis
    38. 43. what we have deployed vs.
    39. 44. what all the possible features of the system are
    40. 45. <ul><li>system features deployed </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>further system features not yet deployed </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul>prioritised system features to deploy
    41. 46. How do we decide which features to use?
    42. 47. understand system capabilities
    43. 48. understand our users’ needs
    44. 49. understand our information requirements
    45. 50. Let’s Get Smarter
    46. 51. 2. Smarter Systems
    47. 52. Looking at...
    48. 53. The features that aren’t working as intended (or promised)
    49. 54. The problems our users are experiencing
    50. 55. And why
    51. 56. The information that still isn’t being found
    52. 57. And why
    53. 58. Approach  Optimise System Features
    54. 59. what we have deployed vs.
    55. 60. the problems we’re still having
    56. 61. <ul><li>system features deployed </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>problems/ difficulties with the system </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul>prioritised system features to be fixed
    57. 62. How do we decide which features to fix?
    58. 63. understand how the system is supposed to work
    59. 64. understand the problems our users are having
    60. 65. understand the potential solutions
    61. 66. Let’s Get Smarter
    62. 67. 3. Smarter Information
    63. 68. Looking at...
    64. 69. How ‘out of sync’ the metadata is between systems
    65. 70. How systematically metadata is being applied
    66. 71. How helpful our taxonomies really are or could be
    67. 72. Approach  Metadata Gap Analysis
    68. 73. what metadata is being captured and applied
    69. 74. (in each system) vs.
    70. 75. where you want to be
    71. 76. <ul><li>metadata being captured </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>where we want to be </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul><ul><li>....... </li></ul>prioritised metadata to be developed and captured
    72. 77. How do we decide what to do and when?
    73. 78. understand the business context
    74. 79. understand our users
    75. 80. understand our information
    76. 81. My point?
    77. 82. Findability
    78. 83. Smarter users
    79. 84. Smarter systems
    80. 85. Smarter information
    81. 86. Understand our systems
    82. 87. Understand our users
    83. 88. Understand our information
    84. 89. Understand our business context
    85. 90. not easy not simple but essential
    86. 91. Thanks for listening
    87. 92. feel free to drop me a line: [email_address]

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