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[I3 d]01 casestudies

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[I3 d]01 casestudies

  1. 1. 1 09/07 Introduction Ice Braking 및 수업 소개2 09/14 서비스 디자인의 시작 - 서비스 디자인 사례3 09/21 서비스 디자인 방법론 소개 - 서비스 디자인 방법론 소개 - 이해관계자 맵4 09/28 사용자 관찰(1) - Shodowing - 워크샵5 10/05 서비스 디자인 컨퍼런스 위크 - 세미나 - 하루동안 그사람 되보기6 10/12 아이디어도출(1) - Persona - Idea Generation7 10/19 아이디어도출(2) - What If | Storytelling8 10/26 중간고사 - Service Big Idea9 11/02 디자인시나리오 - Scenario & Storyboard - Paper Prototyping10 11/09 서비스 프로토타입(1) - Video Prototyping - Interactive Rapid Prototyping11 11/16 서비스 프로토타입(2) - Service Staging12 11/23 서비스 블루프린트 - Service Blueprint13 11/30 서비스 디자인(1) - Information Design14 12/7 서비스 디자인(2) - Interface | Interaction Design15 12/14 기말고사 - 최종 Presentation
  2. 2. Service Design
  3. 3. : http://www.slideshare.net/jaminhegeman/service-design-an-interaction-design-perspective
  4. 4. Service System ScopesThe Massage Experience Touchpoint
  5. 5. Service System ScopesRestaurant Experience Touchpoint Primary Producer Supply Chain Delivery The Stage
  6. 6. Service System ScopesAmazon Experience Touchpoint Touchpoint The Stage Warehouse Wraping/Distribution The Stage again
  7. 7. Service System Scopes
  8. 8. Service System ScopesMethodologies : http://www.slideshare.net/jaminhegeman/service-design-an-interaction-design-perspective
  9. 9. http://vimeo.com/5936503
  10. 10. 1/ Discovery , .Touchpoint, Stakeholder Map
  11. 11. 2/Definition , , .Customer Journey Map, Service Blueprint,Service Prototyping
  12. 12. 3/Design , .
  13. 13. A Piece of PieEngineFuelforPlotSmart DesignSTBYTotal Tool

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