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100 Things to Watch in 2012
BACK TO 100
Image credit: Microsoft
Retailers are placing interactive touch screens in
and outside stores to provide customers with a
more immersive and engaging experience. For
example, in 2011, Clinique debuted Microsoft
Surface touch screens in the flagship Manhattan
Bloomingdale’s, enabling customers to place
specially tagged products on the screen to see
more information. In South Africa, mobile brand
8ta’s retail outlets feature sound-emitting touch-
screen windows that allow passersby to browse
the catalog after-hours; screens in the stores
let shoppers explore the inventory in greater
depth. This is one manifestation of Screened
Interactions, one of our 10 Trends for 2012.
Screened Shopping