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100 Things to Watch in 2012
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Image credit: Recklessnutter
Anywhere,Any-Way Shopping
As e-commerce and brick-and-mortar retailing
integrate and overlap, shopping will entail
simply clicking—buying products from a PC or
mobile device—and then collecting the order
at a physical location or having it immediately
delivered. Multichannel buying will be faster
and more streamlined, with less time in lines
and shorter waits for online shoppers. Some
supermarkets are setting up displays where
shoppers scan QR codes for the items they
want, then have them delivered or pick them
up in-store. We’ll also see click-and-deliver for
in-store shoppers who want different sizes,
shorter waits or less heavy lifting.