Business Continuity & Disaster Preparedness


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Business Continuity & Disaster Preparedness

  1. 1. Business Continuity & Disaster Preparedness<br />Jim Locke, Principal<br />ResultWorx Technology Group<br />
  2. 2. What is a “Disaster”<br />Any incident that causes an unplanned disruption to critical business operations<br />Natural Disasters<br />On-premise incidents (fire, water damage, etc.)<br />Disruptions in communications, power<br />Loss of critical business information<br />
  3. 3. Some Examples of Disasters<br />Natural Disasters (Local)<br />Wildfires<br />High Wind Damage<br />Water/Mud Damage<br />Earthquake<br />Business Interruptions<br />Power Failure<br />Loss of Internet Access<br />Loss of Telephone<br />Loss of Data<br />Loss of Critical Equipment<br />
  4. 4. Nobody is Immune<br />Disasters affect businesses of all sizes<br />Virtually all businesses will experience some sort of disaster in the course of doing business<br />40% of ALL businesses that experience a major disaster will never reopen<br />The effects of a disaster can be minimized with proper planning <br />
  5. 5. Business Continuity<br />Identify your critical business operations<br />“How will you continue to operate if…”<br />Your office or facilities are destroyed or unusable<br />You have a power failure<br />Telephone or data communications fail<br />You suffer a catastrophic data loss<br />There are appropriate business continuity solutions for businesses of all sizes<br />
  6. 6. Critical Business Operations<br />Identify business operations will you need to be able to perform to stay in business?<br />Example: payroll, sales, customer service<br />What equipment and services will you need to perform these operations?<br />Example: Telephone, Computer, Electricity<br />Which personnel and vendors are critical to your operations<br />Document this information!<br />
  7. 7. Office / Facilities<br />Identify a location that you could work from temporarily<br />Starbucks / Home Office<br />Local office suite<br />Co-operative arrangement with another office<br />Identify equipment that you will need in order to operate at that facility for a minimum of 30 days; Loss in productivity is your enemy<br />Create contact lists for employees, vendors, etc that you will need<br />
  8. 8. Power Failures<br />Many buildings have aging or inadequate power<br />Power failures, spikes and brownouts are a leading cause of failure for computers and phone systems<br />Purchase a properly rated uninterruptable power supply (UPS) to support your operations<br />Cost: Typically $75-$400<br />Minimum of $15,000 Warranty<br />Automatic Voltage Regulation (AVR)<br />
  9. 9. Communications Failures<br />Telephone Service<br />Use of call forwarding<br />Use of mobile phones or voice-over-IP systems<br />How will you fax?<br />Internet Service<br />Small Office Solutions – Use Internet cafés, free WiFi or wireless data cards<br />Larger Office Solution – Use redundant data connections (e.g. T1 and Cable)<br />
  10. 10. Preparing for Data Loss<br />Use multiple drives with fault tolerance for critical data, if possible<br />Adopt a suitable backup solution with suitable on-site and off-site storage<br />Remember – Data recovery costs much more than backup<br />
  11. 11. Automated Backup Solutions<br />Backup media<br />Just Say NO!<br />Tape (60% failure rate)<br />USB Key (Limited use due to viruses and data theft)<br />Good<br />On-line Backup<br />Hard drive<br />Best<br />Hybrid – Local hard drive and online backup<br />
  12. 12. Backup Methods<br />File Backup<br />Backup all or selected files<br />Good for lost or damaged files, not good for catastrophic failures<br />Image Backup<br />Takes a snapshot image of the entire hard drive that can be restored to a new drive<br />Restoring individual files more time consuming<br />Virtualization<br />Hybrid<br />
  13. 13. Data Storage<br />On-site Storage<br />Media should be stored in a data rated, fireproof safe whenever possible<br />Off-site Storage<br /><ul><li>All solutions need to have off-site storage
  14. 14. Establish a rotation schedule</li></li></ul><li>Other Backup Considerations<br />Security<br />Recommend password protected encryption<br />Physical controls<br />Media and Data Destruction<br />Perform regular testing of backups<br />Rotation Schedule<br />Media Replacement Schedule<br />Regulatory Requirements<br />
  15. 15. Recommended Solutions<br />StorageCraft Desktop/Server Protect<br />Image Based<br />Backup to USB hard drive in fireproof data safe<br />Rotate offsite to another hard drive<br />Backup and Disaster Recovery Device <br />Image based<br />Backup to fault-tolerant, redundant hard drives<br />Uploads backup nightly to off-site storage<br />Virtualization of servers<br />Data recovery tools<br />
  16. 16. Final Thoughts<br />Document your plan and essential processes<br />Distribute copies of the plan to the staff responsible for implementing it<br />Routinely test your plan, especially the ability to recover data<br />Review and update your business continuity plan annually for<br />Changes in operations<br />Changes in critical equipment<br />Changes in personnel, vendors, etc<br />
  17. 17. Planning Resources <br />SBA Disaster Recovery<br /><br />Institute for Business & Home Safety<br />FEMA<br />American Red Cross<br />
  18. 18. Questions<br />Please feel free to contact us:<br />Jim Locke<br />(626) 689-4491<br /><br />