30 Questionsyou should ask a providerbefore signing a contractJochen WeilandTYPO3 Conference San Francisco 2013Donnerstag,...
30 47 Questionsyou should ask a providerbefore signing a contractBonus!Donnerstag, 30. Mai 13
jweiland.net• TYPO3 Service Provider• 9 full-time employees6 of them Certified TYPO3 Integrator• Hosting more than 29.000 ...
Donnerstag, 30. Mai 13
Donnerstag, 30. Mai 13
Are all HostingPackages the same?Just decidebased on price?Donnerstag, 30. Mai 13
Everything free?Donnerstag, 30. Mai 13
Donnerstag, 30. Mai 13
Rule #1Read the fine print!Donnerstag, 30. Mai 13
Types of HostingDonnerstag, 30. Mai 13
Root Server• You need to know Linux:• Kernel Updates• PHP, MySQL, Apache Updates• Security Updates• Firewall Configuration...
V-Server• Like Root Server, but virtualized• Multiple V-Server share Physical Server• Guaranteed Resources?Donnerstag, 30....
Managed Server• Provider takes care for Configurationand Updates• Customer takes care for his ApplicationsDonnerstag, 30. ...
Shared Hosting• Server shared by multiple Customers• Provider takes care for Configurationand Updates• Customer takes care...
Cloud Hosting• Similar to V-Server• CPU, RAM, HDD configurableDonnerstag, 30. Mai 13
Questionsto be askedDonnerstag, 30. Mai 13
Technical StuffDonnerstag, 30. Mai 13
How is the Serverconnected to theInternet Backbone?Donnerstag, 30. Mai 13
Hard Disk RAID?Donnerstag, 30. Mai 13
Do you haveSSH-access?(Updating TYPO3 via FTP isnt fun)Donnerstag, 30. Mai 13
Can you configureSymlinks?(Mix and matchTYPO3 Projects and TYPO3 Versions)Donnerstag, 30. Mai 13
Which MySQLVersion?Donnerstag, 30. Mai 13
Maximum Size of aDatebase?(TYPO3 Projects often use several GB)Donnerstag, 30. Mai 13
Size of the Databaseincluded in Webspace?Donnerstag, 30. Mai 13
mysqldump available?(Easy Backup even of very large Databases)Donnerstag, 30. Mai 13
Configuration ofmax_packet_size?(For Importing large Databases)Donnerstag, 30. Mai 13
Just FTPor SFTP?(Encryption for Security)Donnerstag, 30. Mai 13
Perl available?(Needed for some TYPO3 Extensions)Donnerstag, 30. Mai 13
geo-ip Database?Donnerstag, 30. Mai 13
More Tools• ImageMagick• GraphicsMagick• fetchmail• xpf• wk2htmlDonnerstag, 30. Mai 13
Are Backupsavailable?(ToS: Customer is always responsible)Donnerstag, 30. Mai 13
• "IT IS SOLELY SUBSCRIBERS DUTYAND RESPONSIBILITY TO BACKUPSUBSCRIBERS FILES AND DATA ON[Name of Provider] SERVERS"Donner...
Number of Backups?Retention Time?Donnerstag, 30. Mai 13
Does Backup includeEVERYTHING?(Files, Databases, E-Mail Accounts)Donnerstag, 30. Mai 13
"Unlimited Plan"• [Name of Provider] will not attempt toback up accounts that exceed 50,000files or 30 Gigs of space for a...
Can the Customeraccess the Backups?Donnerstag, 30. Mai 13
Restoring fromBackup?What does it cost?Donnerstag, 30. Mai 13
How long does it taketo Restorefrom Backup?Donnerstag, 30. Mai 13
.htaccessmod_rewriteDonnerstag, 30. Mai 13
cronjobs available?Donnerstag, 30. Mai 13
Minimum cronjobInterval?Donnerstag, 30. Mai 13
Maximum File Size?(Logfiles, Database-Dumps can be large)Donnerstag, 30. Mai 13
Which PHP Versionis available?Donnerstag, 30. Mai 13
php_cli available?(Needed for TYPO3 Flow and Neos)Donnerstag, 30. Mai 13
Can You Configurephp.ini?Donnerstag, 30. Mai 13
Can You Install addlPHP Modules?Donnerstag, 30. Mai 13
What is theMemory Limit in PHP?(Some applications need 128 to 256 MB)Donnerstag, 30. Mai 13
E-MailDonnerstag, 30. Mai 13
What is the maximumsize of one E-Mail Box?Donnerstag, 30. Mai 13
How many E-MailAccounts?Donnerstag, 30. Mai 13
Total Storage Spacefor E-Mail Accounts?Donnerstag, 30. Mai 13
Maximum Size ofE-Mail Attachments?Donnerstag, 30. Mai 13
Are Spam & VirusFilters available?Donnerstag, 30. Mai 13
Can you define yourown filter rules?Donnerstag, 30. Mai 13
E-Mail Access viaWebmail?Donnerstag, 30. Mai 13
E-Mail Cluster orSingle Server?Donnerstag, 30. Mai 13
Backup / Restore ofE-Mail Boxes?Donnerstag, 30. Mai 13
The Data CenterDonnerstag, 30. Mai 13
RedundantConnections withmultiple carriers?Donnerstag, 30. Mai 13
Total Bandwith to theInternet in Gb/s?Donnerstag, 30. Mai 13
Redundant Cooling?Donnerstag, 30. Mai 13
UninterupteblePower?Donnerstag, 30. Mai 13
Local Diesel Storage?Donnerstag, 30. Mai 13
Manhattan, NYCNovember 2012Donnerstag, 30. Mai 13
Hosting ContractDonnerstag, 30. Mai 13
Disk Space• But pay attention:1 GB additional Space will cost you 300bucks per month!Donnerstag, 30. Mai 13
Disk Space• But pay attention:1 GB additional Space will cost you 300bucks per month!"Disk space exceeding that allowed in...
"[Name of Provider] guarantees a 99%Availability of its Infrastructure on ayearly basis"Donnerstag, 30. Mai 13
Lets do the Math• 1 Year has 365 x 24 = 8.760 hrs• 1% Downtime = 87,6 hrs• Thats 3 days, 15 hrs per YearDonnerstag, 30. Ma...
99,9% Availability• Downtime 8:45 hrs / Year max.Donnerstag, 30. Mai 13
Domains• Which TLDs are available?• Domains with External Registration?• Can you configure NameserverSettings?Donnerstag, ...
PricingDonnerstag, 30. Mai 13
• "...will automatically renew SubscribersHosting Account by charging theapplicable fee for the non-promotionalrate..."Don...
Support• Business Hours?• Toll-Free Phone Number?• Ticket System?• Service Level Agreement?• Compentence?Donnerstag, 30. M...
Donnerstag, 30. Mai 13
Questions ?Donnerstag, 30. Mai 13
Jochen Weiland• jweiland@jweiland.net• Twitter: @jweilandnet• facebook.com/jweiland.net• slideshare.net/jweilandDonnerstag...
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30 questions that you should ask your hosting provider

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30 questions that you should ask your hosting provider

  1. 1. 30 Questionsyou should ask a providerbefore signing a contractJochen WeilandTYPO3 Conference San Francisco 2013Donnerstag, 30. Mai 13
  2. 2. 30 47 Questionsyou should ask a providerbefore signing a contractBonus!Donnerstag, 30. Mai 13
  3. 3. jweiland.net• TYPO3 Service Provider• 9 full-time employees6 of them Certified TYPO3 Integrator• Hosting more than 29.000 TYPO3domainsDonnerstag, 30. Mai 13
  4. 4. Donnerstag, 30. Mai 13
  5. 5. Donnerstag, 30. Mai 13
  6. 6. Are all HostingPackages the same?Just decidebased on price?Donnerstag, 30. Mai 13
  7. 7. Everything free?Donnerstag, 30. Mai 13
  8. 8. Donnerstag, 30. Mai 13
  9. 9. Rule #1Read the fine print!Donnerstag, 30. Mai 13
  10. 10. Types of HostingDonnerstag, 30. Mai 13
  11. 11. Root Server• You need to know Linux:• Kernel Updates• PHP, MySQL, Apache Updates• Security Updates• Firewall Configuration• Full Responsibility / LiabilityDonnerstag, 30. Mai 13
  12. 12. V-Server• Like Root Server, but virtualized• Multiple V-Server share Physical Server• Guaranteed Resources?Donnerstag, 30. Mai 13
  13. 13. Managed Server• Provider takes care for Configurationand Updates• Customer takes care for his ApplicationsDonnerstag, 30. Mai 13
  14. 14. Shared Hosting• Server shared by multiple Customers• Provider takes care for Configurationand Updates• Customer takes care for his ApplicationsDonnerstag, 30. Mai 13
  15. 15. Cloud Hosting• Similar to V-Server• CPU, RAM, HDD configurableDonnerstag, 30. Mai 13
  16. 16. Questionsto be askedDonnerstag, 30. Mai 13
  17. 17. Technical StuffDonnerstag, 30. Mai 13
  18. 18. How is the Serverconnected to theInternet Backbone?Donnerstag, 30. Mai 13
  19. 19. Hard Disk RAID?Donnerstag, 30. Mai 13
  20. 20. Do you haveSSH-access?(Updating TYPO3 via FTP isnt fun)Donnerstag, 30. Mai 13
  21. 21. Can you configureSymlinks?(Mix and matchTYPO3 Projects and TYPO3 Versions)Donnerstag, 30. Mai 13
  22. 22. Which MySQLVersion?Donnerstag, 30. Mai 13
  23. 23. Maximum Size of aDatebase?(TYPO3 Projects often use several GB)Donnerstag, 30. Mai 13
  24. 24. Size of the Databaseincluded in Webspace?Donnerstag, 30. Mai 13
  25. 25. mysqldump available?(Easy Backup even of very large Databases)Donnerstag, 30. Mai 13
  26. 26. Configuration ofmax_packet_size?(For Importing large Databases)Donnerstag, 30. Mai 13
  27. 27. Just FTPor SFTP?(Encryption for Security)Donnerstag, 30. Mai 13
  28. 28. Perl available?(Needed for some TYPO3 Extensions)Donnerstag, 30. Mai 13
  29. 29. geo-ip Database?Donnerstag, 30. Mai 13
  30. 30. More Tools• ImageMagick• GraphicsMagick• fetchmail• xpf• wk2htmlDonnerstag, 30. Mai 13
  31. 31. Are Backupsavailable?(ToS: Customer is always responsible)Donnerstag, 30. Mai 13
  32. 32. • "IT IS SOLELY SUBSCRIBERS DUTYAND RESPONSIBILITY TO BACKUPSUBSCRIBERS FILES AND DATA ON[Name of Provider] SERVERS"Donnerstag, 30. Mai 13
  33. 33. Number of Backups?Retention Time?Donnerstag, 30. Mai 13
  34. 34. Does Backup includeEVERYTHING?(Files, Databases, E-Mail Accounts)Donnerstag, 30. Mai 13
  35. 35. "Unlimited Plan"• [Name of Provider] will not attempt toback up accounts that exceed 50,000files or 30 Gigs of space for any reason.Donnerstag, 30. Mai 13
  36. 36. Can the Customeraccess the Backups?Donnerstag, 30. Mai 13
  37. 37. Restoring fromBackup?What does it cost?Donnerstag, 30. Mai 13
  38. 38. How long does it taketo Restorefrom Backup?Donnerstag, 30. Mai 13
  39. 39. .htaccessmod_rewriteDonnerstag, 30. Mai 13
  40. 40. cronjobs available?Donnerstag, 30. Mai 13
  41. 41. Minimum cronjobInterval?Donnerstag, 30. Mai 13
  42. 42. Maximum File Size?(Logfiles, Database-Dumps can be large)Donnerstag, 30. Mai 13
  43. 43. Which PHP Versionis available?Donnerstag, 30. Mai 13
  44. 44. php_cli available?(Needed for TYPO3 Flow and Neos)Donnerstag, 30. Mai 13
  45. 45. Can You Configurephp.ini?Donnerstag, 30. Mai 13
  46. 46. Can You Install addlPHP Modules?Donnerstag, 30. Mai 13
  47. 47. What is theMemory Limit in PHP?(Some applications need 128 to 256 MB)Donnerstag, 30. Mai 13
  48. 48. E-MailDonnerstag, 30. Mai 13
  49. 49. What is the maximumsize of one E-Mail Box?Donnerstag, 30. Mai 13
  50. 50. How many E-MailAccounts?Donnerstag, 30. Mai 13
  51. 51. Total Storage Spacefor E-Mail Accounts?Donnerstag, 30. Mai 13
  52. 52. Maximum Size ofE-Mail Attachments?Donnerstag, 30. Mai 13
  53. 53. Are Spam & VirusFilters available?Donnerstag, 30. Mai 13
  54. 54. Can you define yourown filter rules?Donnerstag, 30. Mai 13
  55. 55. E-Mail Access viaWebmail?Donnerstag, 30. Mai 13
  56. 56. E-Mail Cluster orSingle Server?Donnerstag, 30. Mai 13
  57. 57. Backup / Restore ofE-Mail Boxes?Donnerstag, 30. Mai 13
  58. 58. The Data CenterDonnerstag, 30. Mai 13
  59. 59. RedundantConnections withmultiple carriers?Donnerstag, 30. Mai 13
  60. 60. Total Bandwith to theInternet in Gb/s?Donnerstag, 30. Mai 13
  61. 61. Redundant Cooling?Donnerstag, 30. Mai 13
  62. 62. UninterupteblePower?Donnerstag, 30. Mai 13
  63. 63. Local Diesel Storage?Donnerstag, 30. Mai 13
  64. 64. Manhattan, NYCNovember 2012Donnerstag, 30. Mai 13
  65. 65. Hosting ContractDonnerstag, 30. Mai 13
  66. 66. Disk Space• But pay attention:1 GB additional Space will cost you 300bucks per month!Donnerstag, 30. Mai 13
  67. 67. Disk Space• But pay attention:1 GB additional Space will cost you 300bucks per month!"Disk space exceeding that allowed in thetariff will be charged at 1 Cent per Dayper Megabyte"Sounds OK...Donnerstag, 30. Mai 13
  68. 68. "[Name of Provider] guarantees a 99%Availability of its Infrastructure on ayearly basis"Donnerstag, 30. Mai 13
  69. 69. Lets do the Math• 1 Year has 365 x 24 = 8.760 hrs• 1% Downtime = 87,6 hrs• Thats 3 days, 15 hrs per YearDonnerstag, 30. Mai 13
  70. 70. 99,9% Availability• Downtime 8:45 hrs / Year max.Donnerstag, 30. Mai 13
  71. 71. Domains• Which TLDs are available?• Domains with External Registration?• Can you configure NameserverSettings?Donnerstag, 30. Mai 13
  72. 72. PricingDonnerstag, 30. Mai 13
  73. 73. • "...will automatically renew SubscribersHosting Account by charging theapplicable fee for the non-promotionalrate..."Donnerstag, 30. Mai 13
  74. 74. Support• Business Hours?• Toll-Free Phone Number?• Ticket System?• Service Level Agreement?• Compentence?Donnerstag, 30. Mai 13
  75. 75. Donnerstag, 30. Mai 13
  76. 76. Questions ?Donnerstag, 30. Mai 13
  77. 77. Jochen Weiland• jweiland@jweiland.net• Twitter: @jweilandnet• facebook.com/jweiland.net• slideshare.net/jweilandDonnerstag, 30. Mai 13

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