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Importance of Professionalism


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Career success is highly dependent on professionalism and etiquette as demonstrated in this preso for CalCPA, UCSD, and many Next Step clients

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Importance of Professionalism

  1. 1. PN Student Night 2010: Business Etiquette<br />Jennifer Vessels<br />October 28, 2010<br />
  2. 2. Your business success comes from:<br />Some experts estimate that 15% of your business success comes from your skills and knowledge, while 85% comes from your ability to connect with otherpeople and engender trust and respect.<br />Your<br />Knowledge<br />(15%)<br />Your People Skills<br />(85%)<br />Study by Harvard University, the Carnegie <br />Foundation and the Stanford Research Institute<br />Success Secrets<br />
  3. 3. Primary reason for failure: their inability to build good relationships with peers and subordinates<br />Management Failures<br />(40%)<br />Management Successes<br />(60%)<br />Manchester Partners Study<br />New Management Recruits<br />
  4. 4. Avoid the Fatal Career Faux Pas <br />Basics<br />Communications<br />Arriving late<br />Being unprepared in meetings<br />Demanding attention<br />Not portraying a professional image<br />Over committing and under delivering<br />Multi-tasking (not paying full attention) <br />Failing to respond responsibly to voice mails and e-mails<br />Not using most effective mode of communication<br />
  5. 5. Communication Challenges Increase with Modes<br />
  6. 6. Instant Messaging with Prospects<br />Instant messaging is currently the fastest growing form of corporate communication and is expected to overtake email in usage within the next five years<br />Fastest way to communicate apart from phone or face-to-face<br />Not everyone wants to use IM<br />People on IM are generally Multi-tasking, be patient<br />Knock Before You Enter<br />
  7. 7. Instant Messaging with Prospects<br />Fastest way to communicate apart from phone or face-to-face<br />Not everyone wants to use IM<br />People on IM are generally Multi-tasking, be patient<br />Knock Before You Enter; <br />Be Brief. Think short. Instant messages aren't meant to be long-winded. Don't write an essay when a couple of words will do the job. Besides, IM programs limit the amount of text you can plug in.<br />Watch What You Write<br />
  8. 8. Text Messaging<br />Like Instant Message, texting can provide you with flexibility in your communications. Here are some guidelines to make the best use of texting in the sales process.<br />Use texting for messages that cannot be misinterpreted <br />Be careful who is on your buddy list<br />Texts should be short and concise <br />Check the recipient’s number BEFORE you hit “send”<br />
  9. 9. Selecting the Right Communication Method<br />
  10. 10. Guidelines for Selecting Mode of Communication<br />
  11. 11. Professional Image<br />
  12. 12. Professionalism<br />Do you convey the following image and non-verbal messages to your managers and fellow employees?<br /><ul><li>My purpose in being here is to help you.
  13. 13. I am competent to help you because I have the necessary information and/or training.
  14. 14. I am proud of the work I do and the trust GH&J has placed in me by giving me the authority to serve you.
  15. 15. You can count on me to be honest with you and honor my commitments.
  16. 16. I respect you as a person and I expect the same from you.</li></li></ul><li>Impressions<br />At all times, your potential employers, customers, partners and colleagues are forming initial impressions of you. <br />You want this to be your unique value.<br />
  17. 17. Roadmap to Success<br />
  18. 18. Next Step Delivers Results<br />SalesEffectiveness<br />EmployeeProductivity<br />“Thanks to Next Step we now have the right team, sales process and marketing resources in place for peak performance despite the current economic conditions.”<br />Amir Zoufonoun CEO Exalt Communications<br />
  19. 19. PN Student Night 2010: Business Etiquette<br />Jennifer VesselsNext Step 650.361.1902<br />