SUNY Geneseo Single Service Point

765 views

Published on

Published in: Education
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
765
On SlideShare
0
From Embeds
0
Number of Embeds
2
Actions
Shares
0
Downloads
4
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

SUNY Geneseo Single Service Point

  1. 1. SUNY Geneseo/Milne Library Single Service Desk Model Justina Elmore Tom Ottaviano Michelle Costello
  2. 2. • Student work study hours • Reference Librarian’s time • Extended Ref Q’s • Expand Research Consultations • More time for Library Instruction • Lit Review & Librarian’s face time
  3. 3. Why training? •To address concerns expressed by both the circulation staff and the reference librarians •To ensure a continuation of quality reference service
  4. 4. Three 1 ½ to 2 hour training sessions that focused on Reference triage. Service Desk Expectations & Basic Library Services Citations & Databases Reference Interviews
  5. 5. Six hour training day •Circulation Duties •Reference Triage •Tech Help Training Student Supervisor Training •One-on-one with staff •Advanced training New students One-on-one with staff Work with student mentor
  6. 6. Floor Plan Main Entrance Service Points
  7. 7. The old circulation desk Service Points #1 #2 #3 #4 #5
  8. 8. Reference Desk and Offices Reference Desk
  9. 9. Move the service points closer together Move Reference closer to the Service Desk Allow Circulation Staff time and space away from the Service Desk Clean up and Expand IDS and Reserves Pick-up Keep Electronics nearby and accessible for quick charging and check out
  10. 10. Close proximity to the Service Desk Location conducive and welcoming to extended Reference Questions (and not stapler/directional questions) Clear and open path for referrals from the Service Desk Stations for one-on-one consultations and group consultations. White boards for brainstorming and note- taking

×