How social collaboration can improve public organisations in       time of austerity?  The case of Local Administration in...
What I’ll cover…• Brief Introduction• The context for local councils• The opportunities• The challenges
Introduction  • Total UK Public Expenditure  in 2009 = £609Billion*  • Total UK Local Government Exp ‘09 = £164Billion*  •...
Services providedCounty Council Only      County Council Joint            District and/or Parish/Town                     ...
It’s all about people
Context for Local Councils• Public Sector Finance   – Reduction in budgets ‐ estimates between 25‐30%   – Staff reductions...
It’s time for transformational change
The Opportunity• The big question facing ALL local councils right now   is.  "Will this eat up my time and make me    less...
Potential UsesSurvey by SocITM of Public Sector IT Managers ‐ 2009
Improving Communication•   Empowering and involving •   Mobile and real time•   Internal and External•   PR and reputation...
Enhancing Democracy•   Collaborative action•   ePetitions and Campaigning•   Real time election updates•   Reaching diseng...
Building Communities•   A sense of place•   Reconnecting neighbourhoods•   Connecting People to People•   Fostering active...
Knowledge Sharing• NOT knowledge management   – Communities of Practice• eLearning and professional development   – Inform...
Communities of Practice•   A space to grow knowledge•   Share experiences•   Connect with Peers•   Accelerate learning•   ...
Social CollaborationCost Saving Opportunities• Savings in the time spent looking for   information you require  (productiv...
The challenges• The big question here is?“With all the opportunities these new tools  present, why isn’t everyone using th...
Risk Relevance Reputation•   Social web in “considered” immature•   Digital Inclusion•   Organisations still block access•...
Getting Personal• Who am I? (professional vs personal)• Training, awareness and guidance• Lessons from the past
Organisational•   The “social organisation” challenge•   Challenging hierarchy•   Culture change•   Recruitment and retent...
Political•   Online Civic Spaces•   What about Elected Officials?•   Citizens have a louder voice•   Citizens have a direc...
Final thoughts• Cost savings can be made but processes need   to be changed.• Improvements can be made if the tools are   ...
Thank you•   Twitter: @carlhaggerty•   Blog: http://carlhaggerty.wordpress.com•   Email (work): carl.haggerty@devon.gov.uk...
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V Jornada Compartim. Pot la col•laboració social millorar les organitzacions públiques en temps d’austeritat? El cas de les adminsitracions locals al Regne Unit. Carl Haggerty

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V Jornada del Programa Compartim que va tenir lloc el dia 30 de novembre de 2010 al Centre d'Estudis Jurídics i Formació Especialitzada.

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V Jornada Compartim. Pot la col•laboració social millorar les organitzacions públiques en temps d’austeritat? El cas de les adminsitracions locals al Regne Unit. Carl Haggerty

  1. 1. How social collaboration can improve public organisations in  time of austerity?  The case of Local Administration in England Carl Haggerty
  2. 2. What I’ll cover…• Brief Introduction• The context for local councils• The opportunities• The challenges
  3. 3. Introduction • Total UK Public Expenditure  in 2009 = £609Billion* • Total UK Local Government Exp ‘09 = £164Billion* • Devon County Council = £865million * Source HM Treasury
  4. 4. Services providedCounty Council Only County Council Joint District and/or Parish/Town responsibility with Districts Councils OnlyAdult Education Canals and Waterways AllotmentsConcessionary Fares Community Transport Car ParksConsumer Protection Country Parks CemeteriesEducation Economic Development Electoral AdministrationHighways Emergency Planning Environmental HealthLibraries and Archives Environmental Protection HousingPublic Transport Financial Support for Leisure Voluntary OrganisationsRegistration Services Industrial Units LicensingRoad Safety Museums and Arts LitterSchool Transport Public Rights of Way Parks and open spacesSocial Services Recycling Planning ApplicationsStrategic Planning Street Lighting Revenue CollectionTrading Standards Tourism Public ToiletsTraffic Management Waste CollectionTransport PlanningWaste Disposal
  5. 5. It’s all about people
  6. 6. Context for Local Councils• Public Sector Finance – Reduction in budgets ‐ estimates between 25‐30% – Staff reductions• Increasing pressure from public  – Deliver more for less – Social inclusion and participation• Consumerisation – Speed and access to information – People to People networks
  7. 7. It’s time for transformational change
  8. 8. The Opportunity• The big question facing ALL local councils right now  is. "Will this eat up my time and make me  less productive, or make things more  efficient?"
  9. 9. Potential UsesSurvey by SocITM of Public Sector IT Managers ‐ 2009
  10. 10. Improving Communication• Empowering and involving • Mobile and real time• Internal and External• PR and reputation management
  11. 11. Enhancing Democracy• Collaborative action• ePetitions and Campaigning• Real time election updates• Reaching disengaged audiences (young people)
  12. 12. Building Communities• A sense of place• Reconnecting neighbourhoods• Connecting People to People• Fostering active involvement
  13. 13. Knowledge Sharing• NOT knowledge management – Communities of Practice• eLearning and professional development – Informal – Formal• Social Collaboration / Networking• Ideas management• People Finder/Staff Directory
  14. 14. Communities of Practice• A space to grow knowledge• Share experiences• Connect with Peers• Accelerate learning• Creates opportunities for innovation and  ideas
  15. 15. Social CollaborationCost Saving Opportunities• Savings in the time spent looking for  information you require  (productivity gain)• Fewer and higher quality meetings (venues,  people, resources = £)• Less email (productivity gain)• eLearning (venues, people, resources = £)
  16. 16. The challenges• The big question here is?“With all the opportunities these new tools  present, why isn’t everyone using them?"
  17. 17. Risk Relevance Reputation• Social web in “considered” immature• Digital Inclusion• Organisations still block access• Information Security (or compliance)
  18. 18. Getting Personal• Who am I? (professional vs personal)• Training, awareness and guidance• Lessons from the past
  19. 19. Organisational• The “social organisation” challenge• Challenging hierarchy• Culture change• Recruitment and retention of staff
  20. 20. Political• Online Civic Spaces• What about Elected Officials?• Citizens have a louder voice• Citizens have a direct route to service  planning and budget setting
  21. 21. Final thoughts• Cost savings can be made but processes need  to be changed.• Improvements can be made if the tools are  embedded in what people do.• You know your business best – look for the  opportunities and mitigate the risks
  22. 22. Thank you• Twitter: @carlhaggerty• Blog: http://carlhaggerty.wordpress.com• Email (work): carl.haggerty@devon.gov.uk• Email (personal) carlhaggerty76@gmail.com

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