Twilio Usecase at iPROS in Japan

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Twilio usecase at iPROS in Japan
What we want to do is "re-invent business communication with Twilio".
Call Tracking, Mobile business application, Call center for SMBs.
Inquiry from customer, sales to customer, support for customer

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Twilio Usecase at iPROS in Japan

  1. 1. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Junya Yamaguchi Chief System Architect @junya100 http://www.ipros.jp/ Twilio use case at ‘iPROS’
  2. 2. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. re-invent “business communication” with Twilio!
  3. 3. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. About iPROS (Service Model) inquiry offer Buyer Supplier 1.8 million / month 40,000 companies Engineers Sales, Marketing Business matching 80,000 / month ‘iPROS’ is the Japan's largest online business platform for a B2B market.
  4. 4. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Our users (Buyers) 1/2 of Japanese engineers uses ‘iPROS’.
  5. 5. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Expansion to APAC Japan MalaysiaSingapore Thailand China Indonesia Philippine Vietnam 8 countries
  6. 6. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Inquiry SalesSupport Business Lifetime “Phone Call” is the most important communication tool in the B2B market.
  7. 7. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Use case1: Call Tracking for Inquiry We are β-testing 100 phone numbers for call tracking, and will expand to 40,000 numbers soon. Tracking Number powered by Twilio ü  Suppliers are using it for measuring their campaign on iPROS ü  Not only “Online Leads”, but “Offline Leads(phone call)”
  8. 8. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Use case1: Call Tracking 3x“Offline Leads(Phone Call)” are 3x as many as “Online Leads” ! As β-testing result,
  9. 9. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Use case2: Mobile application for business(sales) We are planning to provide mobile application for business use with Twilio. ü  Communicating with their customers, co-worker with mobile phone ü  Low cost and High Quality !
  10. 10. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. Use case3: Call Center for SMBs We are also planning “Call Center solution” for our SMB suppliers by Twilio ! ü  Managing real-time communication with their customers on iPROS ü  Cost-efficient CRM-like services to SMBs
  11. 11. COPYRIGHT © 2013 IPROS CORPORATION. ALL RIGHTS RESERVED. X

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