Coca Cola l Client’s business, - The company primarily produces, bottles and non-alcohol beverages such as Coke, Sprite, and Fanta etc l Challenge & Goals - Keep in the first place l Develop over-arching, integrated theme - With social media, such as twitter, the company focuses on the social responsibility to improve its brand image. l Key Components: Twitter - Our focus is social responsibility - What is the characteristic of Twitter? Follower system - Logic (Viral Marketing) Social Responsibility à Twitter à Follower System à Word of Mouth l Metrics of Success Strength - Easy to spread out - Cost less Weakness - Useless for non Twitter users Opportunities - Huge amount of Twitter users - Increase of social marketing Threat - Low penetration barrier l Budget, Timeline - No Timeline - Achieves the 25% of profit margin ratio in 2011