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Management Information System


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For Business student basic understanding about MIS.

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Management Information System

  1. 1. Management Information System By Junaid Ashraf
  2. 2. Information systems & its Components  Any organized combination of people, hardware, software, communication networks, data resources, policies and procedures that store, retrieves, transform and distribute information is an Information system – Computer hardware technologies – Computer software technologies – Data management technologies – Networking and telecommunications technology
  3. 3. IS & Role of IS in Competitive business environment  Basic roles of Information Systems are: – Support Business Processes and operations – Support Decision Making – Support Competitive Advantages At any stage IS is designed to support business processes and operations and also provide data or accept data from the system and help in making effective strategic plans, support in decision making and help in achieving competitive advantages
  4. 4. IS & Role of IS in Competitive business environment (Cont.)  Retail stores Example – Support Business Processes and operations  Record Customer purchase  Keep track of inventory  Pay employees  Buy new merchandise  Evaluate sales trends – Support decision making  What investment required  What inventory required  What market trends going on  What are the customers interest
  5. 5. IS & Role of IS in Competitive business environment (Cont.)  Retail stores Example – Support Competitive Advantages  Provide e-commerce website for online shopping
  6. 6. Strategic business objectives of IS  Operational Excellence – Improve efficiency of business operations to achieve higher profitability  New Products, Services and Business Models – Help in introducing new and modern business model of how company produces, delivers and sells a product or service to create wealth – Provide tools for firms to craete new products and services like ATMs
  7. 7. Strategic business objectives of IS (Cont.)  Gain Customer & Supplier Confidence – By serving customer well the customer respond by returning and purchasing more. This raises revenues and profits – More engages the suppliers with business, the better suppliers can provide effective inputs  Improved decision Making  Competitive Advantages  Survival
  8. 8. Dimensions of Information Systems  Organization  Management  Technology
  9. 9. Dimensions of IS (Cont.)  Organization – Senior Management – Middle Management – Operational Management – Knowledge workers – Data workers – Production and service workers
  10. 10. Dimensions of IS (Cont.)  Management – Make decisions – Formulate action plans – Solve organizational problems – Set organizational strategy – Manage human and financial resources to coordinate work and achieve success
  11. 11. Dimensions of IS (Cont.)  Technology – Computer hardware – Computer software – Data management technologies – Networking and telecommunications technology  Internet- network of networks at global level  Intranets- internal corporate networks  Extranets- private intranets extended to the authorized users outside the organization  World Wide Web (www)
  12. 12. Challenges in building and using ISs.  Success and Failure with IT  Developing IS solutions.  Challenges and Ethics of IT  Challenges of IT careers
  13. 13. Difference b/w Information System & Information technology  Information System (IS): describes all the components and resources necessary to deliver its information and functions to the organization  Information Technology (IT): refers to various hardware, software, networking and data management components necessary for the systems to operate
  14. 14. An IS Knowledge framework for Business Professional  IS encompasses – Complex Technologies – Abstract behavioral concepts – Specialized application in all fields of life  IS knowledge Areas – Foundation concepts – Information technologies – Business application – Development processes – Management challenges
  15. 15. An IS Knowledge framework for Business Professional (Cont.)  Foundation concepts – Fundamental behavioral, technical, business and management concepts about the components and roles of IS  Information Technologies – Major concepts, developments, and management issues in IT i.e. hardware, software, network, data management and many other internet-based technologies
  16. 16. An IS Knowledge framework for Business Professional (Cont.)  Business Applications – The use of IS for operations, management. And competitive advantages of a business – Like marketing, manufacturing, accounting etc.  Development Processes – How business professional and IT specialists plan, develop, and implement information system to meet business opportunities  Management Challenges – The challenges of effectively and ethically managing IT at end user, enterprise, and global level of a business – Like security issues
  17. 17. Trends in IS  Electronic data processing (EDP): 1950s-1960s – Data processing  Management information Systems: 1960s-1970s – Management reporting  Decision Support Systems: 1970s-1980s – Decision support  Strategic and End user Support: 1980s-1990s  Electronic business and commerece:1990s-onward
  18. 18. Benefits from emerging IT Trends  As the basic of IS still same as it was in start, we still need to process transaction, keep records, provide meaningful reports to management and provide support to accounting systems and other processes of the organization  But the benefit we are going to gain is : – We enjoy higher level of business functions integration – Greater connectivity across all system components – Relocate critical computing task like data storage, and processing – Get maximum advantage over business and strategic opportunities
  19. 19. Role of E-Business in Business World  Electronic commerce is the buying, selling, marketing, and servicing of products and services , and information over a variety of computer networks  This includes advertising, sales, customer support on WWW, Internet security, payment mechanisms
  20. 20. Manufacturing & Production Engineering & research Accounting & Finance CRM Marketing Sales Customer service SCM Procurement Distribution logistics Intranets Intranets Company Boundary Suppliers & other business partners Suppliers & other business partners Extranets Extranets
  21. 21. Types of IS  Operation support systems  Management Support Systems  Strategic information Systems  Knowledge management Systems  Experts systems