E commerce


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E commerce

  1. 1. E-Commerce<br />GROUP MEMBERS<br />Ammara Khan LIFIOMBAMO125<br />AizaMehmood LIFIOMBAMO179<br />Arifa Tariq Noon LIFIOMBAMO178<br />Gulraiz Khalid L1F09BBAM0178<br />
  2. 2. Introduction To E-Commerce<br /><ul><li>Electronic commerce has existed for over 40 years, originating from the electronic transmission of messages. Then electronic data interchange (EDI) was the next stage of e-commerce development. EDI is the electronic transfer of a standardized business transaction between a sender and receiver computer, over some kind of private network.
  3. 3. electronic commerce has been re defined by the dynamics of the Internet and traditional e-commerce is rapidly moving to the Internet.</li></li></ul><li>Now What About E-business?<br /><ul><li>E-business is the conduct of business on the Internet
  4. 4. E-business includes customer service (e-service) and intra-business tasks
  5. 5. The development of intranet and extranet is part of e-business
  6. 6. E-business is everything to do with back-end systems in an organization.
  7. 7. In practice, e-commerce and e-business are often used interchangeably.</li></li></ul><li>What Are The Key Drivers Of E-Commerce<br /><ul><li>Technological factor
  8. 8. Political factor
  9. 9. Social factor
  10. 10. Economic factor</li></li></ul><li>Key Drivers Of E-Commerce<br /><ul><li> Technological factors:</li></ul>The degree of advancement of the telecommunications infrastructure which provides access to the new technology for business and consumers.<br /><ul><li> Political factors:</li></ul>It including the role of government in creating government, legislation, initiatives and funding to support the use and development of e-commerce and information technology.<br />
  11. 11. Key Drivers Of E-Commerce<br /><ul><li> Social factors:</li></ul>Incorporating the level of advancement in IT education and training which will enable both potential buyers and the workforce to understand and use the new technology.<br /><ul><li> Economic factors:</li></ul>The general wealth and commercial health of the nation is also an important driver. Economic factors are influenced by:<br /><ul><li>Organizational culture
  12. 12. Commercial benefits
  13. 13. Skilled and committed workforce</li></li></ul><li>Elements Of E-commerce Business Model<br /><ul><li>Customer value proposition
  14. 14. Revenue model
  15. 15. Market opportunity
  16. 16. Competitive environment
  17. 17. Competitive advantage
  18. 18. Market strategy
  19. 19. Organizational development
  20. 20. Management team</li></li></ul><li>1- Business-To-Consumer Business Model<br /> In this form business must develop attractive electronic marketplaces to entice and sell product and services to consumer<br /><ul><li>Portal
  21. 21. E-Tailers
  22. 22. Content provider
  23. 23. Transaction broker
  24. 24. Market creator
  25. 25. Service provider
  26. 26. Community provider</li></li></ul><li>Continued<br /><ul><li>Portal:</li></ul> such as yahoo, MSN, and AOL offer user powerful web search tools as well as integrated package of content and services.<br /><ul><li>E-Tailer:</li></ul> customers connect to the internet to check their inventory and place an order. Example: Amazon,BlueNile.com,Drugstore.com<br /><ul><li>Content Provider:</li></ul> distribute information contents such as digital video, music, photos, text and artwork over the web.<br />
  27. 27. Continued<br /><ul><li>Market Creator: </li></ul> Build a digital environment in which buyers and sellers meet, display products, search for product and establish prices. Examples: EBay, Priceline.<br /><ul><li>Service Provider: </li></ul> Offer services online such as photo sharing, video sharing. Examples: Google Maps, Google Docs and Gmail.<br /><ul><li>Community Provider:</li></ul> Create digital online environment where people with similar interest interact. <br /> Examples: MySpace, Face book, Google buzz.<br />
  28. 28. 2-Business-To-Business Business Model<br /> This category involves both electronic business marketplace and direct market links between businesses<br /><ul><li>E-Distributors
  29. 29. E-Procurement
  30. 30. Exchange
  31. 31. Industry Consortium
  32. 32. Private Industrial Provider</li></li></ul><li>Continued<br />t<br /><ul><li>E-Distributor:</li></ul> supply product and services to individual businesses.<br /> Example: Grainger.<br /><ul><li>E-Procurement:</li></ul> firms create and sell access to digital electronic market. Example:<br /><ul><li>Exchange:</li></ul> is an independent digital electronic marketplace where hundred of suppliers meet a smaller number of very large commercial purchasers.<br /><ul><li>Industry Consortium: </li></ul> owned vertical marketplaces that serve specific industries, such as automobile, chemical, floral and logging industries.<br /><ul><li>Private Industrial Network:</li></ul> designed to coordinate the flow of communication among firms engaged in business together. Example: Wal-Mart, Procter and Gamble. <br />
  33. 33. Benefits Of E-Commerce<br /><ul><li>Benefits of e-commerce to organizations</li></ul>International market place<br />Operational cost savings<br />Mass customization<br />Lower telecommunication costs<br />
  34. 34. Benefits of e-commerce(cont.)<br /><ul><li>Benefits to consumers
  35. 35. 24/7 access
  36. 36. More choice
  37. 37. Price comparisons</li></li></ul><li>Benefits of e-commerce(cont.)<br /><ul><li>Benefits to society
  38. 38. Flexible working practices
  39. 39. Connects people
  40. 40. Facilitate delivery of public
  41. 41. services</li></li></ul><li>WHAT ABOUT THE LIMITATIONS OF E-COMMERCE?<br /><ul><li>Limitations of e-commerce to organizations
  42. 42. Limitations of e-commerce to consumers
  43. 43. Cost of access to the Internet
  44. 44. Lack of security and privacy of personal data
  45. 45. Physical contact and relationships are replaced by electronic processes
  46. 46. A lack of trust</li></li></ul><li>WHAT ABOUT THE LIMITATIONS OF E-COMMERCE? (continued)<br /><ul><li>Limitations of e-commerce to society
  47. 47. Breakdown in human interaction
  48. 48. Reliance on telecommunications infrastructure, power and IT skill
  49. 49. Wasted resources
  50. 50. Facilitates Just-In-Time manufacturing</li></li></ul><li>ESSENTIAL E-COMMERCE PROCESSES<br />
  51. 51. Access Control & Security<br /><ul><li>E-commerce process must establish mutual trust and secure access between parties.
  52. 52. User names & passwords
  53. 53. Encryption key
  54. 54. Digital certificates & signatures
  55. 55. Restricted access areas
  56. 56. Other people’s accounts
  57. 57. Restricted company data
  58. 58. Webmaster administration areas</li></li></ul><li>Profiling & Personalization<br /><ul><li>Profiling gathers data on you & your website behavior and choice
  59. 59. User registration
  60. 60. Cookie files and tracking software
  61. 61. User feedback
  62. 62. Profiling is used for
  63. 63. Personalized one2one marketing
  64. 64. Authenticating identity
  65. 65. Customer relationship management
  66. 66. Marketing planning
  67. 67. Website management</li></li></ul><li>Search Management<br /><ul><li>Search processes help customers find the specific product and service they want
  68. 68. E-commerce software packages include a web search engine
  69. 69. A customized search engine may be acquired from companies like Google etc.
  70. 70. Searches are often on content or by parameters</li></li></ul><li>Content & Catalog Management<br /><ul><li>Content management software
  71. 71. Helps develop, generate , deliver ,update and archive text and multimedia information at e-commerce websites
  72. 72. Catalog management software
  73. 73. Helps generate and manage catalog content
  74. 74. Catalog and content management software works with profiling tools to personalize content
  75. 75. Includes product configuration and mass communication</li></li></ul><li>Work Flow Management<br /><ul><li>E-business and e-commerce workflow management depends on a workflow software engine
  76. 76. Contains software and model of business
  77. 77. Workflow model express:
  78. 78. Set of business rules
  79. 79. Role of stakeholders
  80. 80. Databases used
  81. 81. Task sequences
  82. 82. Routing alternatives</li></li></ul><li>
  83. 83. Event Notification<br /><ul><li>Most e-commerce applications are event driven
  84. 84. Responds to such things as customer’s first website visit and payments
  85. 85. Monitors all e-commerce processes
  86. 86. Records all relevant events, including problem situations
  87. 87. Notifies all involved stakeholders
  88. 88. Works in conjunction with user profiling software </li></li></ul><li>Collaboration and Trading<br /><ul><li>Processes that support vital collaboration arrangements and trading services
  89. 89. Need customers , suppliers , and other stakeholders
  90. 90. Online communities
  91. 91. E-mail , chat , discussion groups
  92. 92. Enhances customer service
  93. 93. Builds loyalty</li></li></ul><li>ELECTRONIC PAYMENT PROCESS<br /><ul><li>An electronic payment is any kind of non-cash payment that doesn't involve a paper check. Methods of electronic payments include credit cards, debit cards and the ACH (Automated Clearing House) network
  94. 94. three main types of transactions:
  95. 95. one-time customer-to-vendor payment
  96. 96. recurring customer-to-vendor payment
  97. 97. automatic bank-to-vendor payment</li></li></ul><li>Benefits of electronic payment<br /><ul><li>Electronic payment is very convenient for the consumer.
  98. 98. Electronic payment lowers costs for businesses
  99. 99. Offering electronic payment can also help businesses improve customer retention
  100. 100. A customer is more likely to return to the same e-commerce site where his or her information has already been entered and stored</li></li></ul><li>DRAWBACKS OF ELECTRONIC PAYMENTS<br /><ul><li>concerns over privacy and the possibility of identity theft
  101. 101. defend yourself against identity theft by using virus protection software and a firewall on your computer
  102. 102. Some find the setup too time-consuming and don't want more logons and passwords to remember so they simply prefer the familiarity of writing checks and postage mail.</li></li></ul><li>ANY QUESTIONS ?<br />