Renters deserve to know exactly what they’re getting into when they look for an apartment in Boston. I’m tired of people using “that’s the way it is” to explain to renters why they have to use agents and pay a month’s rent fee. That’s not a good enough justification.
A lot of the blame for negative experiences in Boston’s rental market falls to real estate agents and brokers. This presentation will attempt to explain why agents exist in Boston, why they actually do provide a lot of value to the market and why the whole process is such a mess — but this presentation in no way excuses crappy behavior that has become commonplace for many agents in Boston.
I’ll also try to touch upon how the “right” agent — someone who has access to apartments that actually meets a renter’s needs and truly cares about customer service — can actually earn the one-month fee in Boston (or at least do as much as possible to earn it).