www.enginegroup.co.uk | better services, happier customers




 Om a mu ss r an !
 A project at the KISD, C ologne
 b y J ...
www.enginegroup.co.uk | better services, happier customers




 Br ie f
 To creatively explore the needs
 of people as the...
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers




 Mo nd ay
www.enginegroup.co.uk | better services, happier customers




 introduction & film
www.enginegroup.co.uk | better services, happier customers




           Using empathy tools
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers




 Tu es da y
www.enginegroup.co.uk | better services, happier customers




    Discussing insights and choosing a theme
www.enginegroup.co.uk | better services, happier customers




                                           Ag ei ng &
     ...
www.enginegroup.co.uk | better services, happier customers




 Tu es da y

                                           1.A...
www.enginegroup.co.uk | better services, happier customers




   Service Design methods
www.enginegroup.co.uk | better services, happier customers




   Developing personas
www.enginegroup.co.uk | better services, happier customers




 Tu es da y




   Brainstorming concept ideas
www.enginegroup.co.uk | better services, happier customers




   Deconstructing the service
www.enginegroup.co.uk | better services, happier customers




   Developing a path to participation
www.enginegroup.co.uk | better services, happier customers




 We dn es da y
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers




   Exploring the service experience further
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers




 Th ur sd ay
www.enginegroup.co.uk | better services, happier customers




 Th e BI G da y! Pr es en ta ti on
www.enginegroup.co.uk | better services, happier customers




 Group 1 “Besserwisser”
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers




 Group 2 “Alternative”
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers




 Group 3 “Positive Ageing”
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers
www.enginegroup.co.uk | better services, happier customers




 ww w. en gi ne gr oup .c o. uk
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Service Design project by Julia Schaeper at Engine

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Service Design project by Julia Schaeper at Engine

  1. 1. www.enginegroup.co.uk | better services, happier customers Om a mu ss r an ! A project at the KISD, C ologne b y J u l i a S c h a e p e r, E n g i n e S e r v i c e D e s i g n
  2. 2. www.enginegroup.co.uk | better services, happier customers Br ie f To creatively explore the needs of people as they grow old and create a vision, including scenarios, of future services for our ageing population
  3. 3. www.enginegroup.co.uk | better services, happier customers
  4. 4. www.enginegroup.co.uk | better services, happier customers Mo nd ay
  5. 5. www.enginegroup.co.uk | better services, happier customers introduction & film
  6. 6. www.enginegroup.co.uk | better services, happier customers Using empathy tools
  7. 7. www.enginegroup.co.uk | better services, happier customers
  8. 8. www.enginegroup.co.uk | better services, happier customers
  9. 9. www.enginegroup.co.uk | better services, happier customers
  10. 10. www.enginegroup.co.uk | better services, happier customers
  11. 11. www.enginegroup.co.uk | better services, happier customers
  12. 12. www.enginegroup.co.uk | better services, happier customers
  13. 13. www.enginegroup.co.uk | better services, happier customers
  14. 14. www.enginegroup.co.uk | better services, happier customers Tu es da y
  15. 15. www.enginegroup.co.uk | better services, happier customers Discussing insights and choosing a theme
  16. 16. www.enginegroup.co.uk | better services, happier customers Ag ei ng & Social isolation Mobility & Transport Negative stereotypes Housing Care & Health Tu es da y Family Work Finances & Pensions Living without barriers Hobbies Technology Media Knowledge & education Access to information Consumption patterns
  17. 17. www.enginegroup.co.uk | better services, happier customers Tu es da y 1.Ageing and lack of motivation 2.Ageing and integration 3.Ageing and self pity
  18. 18. www.enginegroup.co.uk | better services, happier customers Service Design methods
  19. 19. www.enginegroup.co.uk | better services, happier customers Developing personas
  20. 20. www.enginegroup.co.uk | better services, happier customers Tu es da y Brainstorming concept ideas
  21. 21. www.enginegroup.co.uk | better services, happier customers Deconstructing the service
  22. 22. www.enginegroup.co.uk | better services, happier customers Developing a path to participation
  23. 23. www.enginegroup.co.uk | better services, happier customers We dn es da y
  24. 24. www.enginegroup.co.uk | better services, happier customers
  25. 25. www.enginegroup.co.uk | better services, happier customers Exploring the service experience further
  26. 26. www.enginegroup.co.uk | better services, happier customers
  27. 27. www.enginegroup.co.uk | better services, happier customers Th ur sd ay
  28. 28. www.enginegroup.co.uk | better services, happier customers Th e BI G da y! Pr es en ta ti on
  29. 29. www.enginegroup.co.uk | better services, happier customers Group 1 “Besserwisser”
  30. 30. www.enginegroup.co.uk | better services, happier customers
  31. 31. www.enginegroup.co.uk | better services, happier customers
  32. 32. www.enginegroup.co.uk | better services, happier customers
  33. 33. www.enginegroup.co.uk | better services, happier customers
  34. 34. www.enginegroup.co.uk | better services, happier customers
  35. 35. www.enginegroup.co.uk | better services, happier customers
  36. 36. www.enginegroup.co.uk | better services, happier customers
  37. 37. www.enginegroup.co.uk | better services, happier customers
  38. 38. www.enginegroup.co.uk | better services, happier customers
  39. 39. www.enginegroup.co.uk | better services, happier customers
  40. 40. www.enginegroup.co.uk | better services, happier customers
  41. 41. www.enginegroup.co.uk | better services, happier customers
  42. 42. www.enginegroup.co.uk | better services, happier customers
  43. 43. www.enginegroup.co.uk | better services, happier customers
  44. 44. www.enginegroup.co.uk | better services, happier customers
  45. 45. www.enginegroup.co.uk | better services, happier customers
  46. 46. www.enginegroup.co.uk | better services, happier customers
  47. 47. www.enginegroup.co.uk | better services, happier customers
  48. 48. www.enginegroup.co.uk | better services, happier customers
  49. 49. www.enginegroup.co.uk | better services, happier customers
  50. 50. www.enginegroup.co.uk | better services, happier customers Group 2 “Alternative”
  51. 51. www.enginegroup.co.uk | better services, happier customers
  52. 52. www.enginegroup.co.uk | better services, happier customers
  53. 53. www.enginegroup.co.uk | better services, happier customers
  54. 54. www.enginegroup.co.uk | better services, happier customers
  55. 55. www.enginegroup.co.uk | better services, happier customers
  56. 56. www.enginegroup.co.uk | better services, happier customers
  57. 57. www.enginegroup.co.uk | better services, happier customers
  58. 58. www.enginegroup.co.uk | better services, happier customers
  59. 59. www.enginegroup.co.uk | better services, happier customers
  60. 60. www.enginegroup.co.uk | better services, happier customers
  61. 61. www.enginegroup.co.uk | better services, happier customers
  62. 62. www.enginegroup.co.uk | better services, happier customers
  63. 63. www.enginegroup.co.uk | better services, happier customers
  64. 64. www.enginegroup.co.uk | better services, happier customers
  65. 65. www.enginegroup.co.uk | better services, happier customers
  66. 66. www.enginegroup.co.uk | better services, happier customers
  67. 67. www.enginegroup.co.uk | better services, happier customers
  68. 68. www.enginegroup.co.uk | better services, happier customers
  69. 69. www.enginegroup.co.uk | better services, happier customers
  70. 70. www.enginegroup.co.uk | better services, happier customers
  71. 71. www.enginegroup.co.uk | better services, happier customers
  72. 72. www.enginegroup.co.uk | better services, happier customers
  73. 73. www.enginegroup.co.uk | better services, happier customers
  74. 74. www.enginegroup.co.uk | better services, happier customers
  75. 75. www.enginegroup.co.uk | better services, happier customers Group 3 “Positive Ageing”
  76. 76. www.enginegroup.co.uk | better services, happier customers
  77. 77. www.enginegroup.co.uk | better services, happier customers
  78. 78. www.enginegroup.co.uk | better services, happier customers
  79. 79. www.enginegroup.co.uk | better services, happier customers
  80. 80. www.enginegroup.co.uk | better services, happier customers
  81. 81. www.enginegroup.co.uk | better services, happier customers
  82. 82. www.enginegroup.co.uk | better services, happier customers
  83. 83. www.enginegroup.co.uk | better services, happier customers
  84. 84. www.enginegroup.co.uk | better services, happier customers
  85. 85. www.enginegroup.co.uk | better services, happier customers
  86. 86. www.enginegroup.co.uk | better services, happier customers
  87. 87. www.enginegroup.co.uk | better services, happier customers
  88. 88. www.enginegroup.co.uk | better services, happier customers ww w. en gi ne gr oup .c o. uk

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