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Microsoft Ignite 2018 in 30 Minutes


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My presentation at Finnish Dynamics User Group (FDUG) meeting on 2018-10-18. What were the highlights of this year's Ignite conference for the Dynamics 365 professionals & how the Power Platform has taken the game to a whole new level. Includes links to Ignite session recordings from where much of the material in this presentation has been collected from.

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Microsoft Ignite 2018 in 30 Minutes

  1. 1. Microsoft Ignite 2018 in 30 minutes FDUG #1 - 18.10.2018Jukka Niiranen Dynamics 365 Technical Lead @jukkan
  2. 2. North + South Building   Ignite + Envision 5+1 days 30.000 attendees 1.600+ sessions
  3. 3. PowerApps Microsoft Flow Power BI Data connectors Common Data Service For Apps EducationSales Service Finance Operations Marketing Healthcare Commerce Common Data Model Azure Power Platform
  5. 5. GA Ignite last year >6X YoY
  6. 6. POWERAPPS: Model-driven vs. Canvas apps
  7. 7. Power Platform community heroes on stage
  8. 8. Dynamics 365 App for Microsoft Teams BRK2056
  9. 9. Live Organization Chart BRK2129
  10. 10. AI for Sales BRK2398
  11. 11. AI for Market Insights BRK2247
  12. 12. AI for Customer Service Insights BRK2398
  13. 13. Customer Service Virtual Agent BRK2398
  14. 14. Omni-channel Engagement Hub BRK2152 Web Mobile Social Store Phone / Chat Video Chat Co-browse Secure Docs Secure Messaging 2-way Text Channels/Touch Points Live Engagement Modes Agent CRM Social Media Monitoring Technicians Consumer Loans Eligibility Customer Insights Order Management Offer Management Credit Check Premiums Resources … Bots Supervisor Agent Assist - Bot
  15. 15. Omni-channel Engagement Hub BRK2152 Agent & Supervisor Experiences Unified Routing & Work Distribution Live Chat Channel SMS Channel Channel Integration Framework (Phone) Enable Customer to Bring their Bots Simple, easy to learn, unified experience; manage agent workforce; real-time monitoring Configurable, Automated, Intelligent routing of work items from different channels Enable Live chat support channel (D365 portal & Custom Websites) Enable SMS support channel (inbound & outbound messaging) Partners can embed cloud telephony UI and enable data exchange Integration with Microsoft bot framework for deflection & escalation scenarios Intelligent Insights Suggested Articles, Related Items, KPIs Channels Engagement Insights DEC 2018 - PREVIEW
  16. 16. Channel Integration Framework Public preview
  17. 17. Portals BRK2151
  18. 18. Open Data Initiative • Unlock and harmonize siloed data to create new value • Bi-directionally move transactional, operational, customer or IoT data to and from the common data lake based on their preference or needs • Create data-powered digital feedback loops for greater business impact, while also helping to enable their security and privacy compliance initiatives • Build and adopt intelligent applications that natively understand data, relationships and metadata spanning multiple services from Adobe, SAP, Microsoft and their partners Press release
  19. 19. Common Data Model (CDM) BRK2052
  20. 20. ”New Microsoft Project” Tech Community
  21. 21. ”New Microsoft Project” Common Data Service for Apps Customer Service Field Service Sales Project Management Roadmap Resource Management Time & Expense ProjectAzure DevOps Flow PCS Power Platform PowerBI PowerApps
  22. 22. Elisa @ Ignite 2018 THR2224
  24. 24. That’s all!
  25. 25.