The Promise of People in Civic Tech
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How to include humans in your work.
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The Promise of People in Civic Tech
- 1. The Promise of People in Civic Tech Daniel X. O’Neil HackFort March 26, 2015 1 @danxoneil @smartchicago
- 2. Points • Where you from? • About Smart Chicago • A focus on infrastructure for others • What you can do December 24, 2015 2 @danxoneil @smartchicago
- 3. Where you from? December 24, 2015 3
- 4. Where you from? December 24, 2015 4
- 5. Where you from? December 24, 2015 5
- 6. Where you from? December 24, 2015 6 @danxoneil @smartchicago
- 7. So anyway ya, buy all my books on Amazon. Thanks. December 24, 2015 7 @danxoneil @smartchicago
- 8. OK enough of that. Let’s talk about something that really matters. December 24, 2015 8 @danxoneil @smartchicago
- 11. Access, Skills, and Data Smart Chicago is a civic organization devoted to improving lives in Chicago through technology. We work on increasing access to the Internet, improving skills for using Internet, and developing meaningful products from data that measurably contribute to the quality of life of residents in our region and beyond. December 24, 2015 11 @danxoneil @smartchicago
- 12. Access If you’re not connected to the Internet, it is difficult for technology to be of much use to you. December 24, 2015 12 @danxoneil @smartchicago
- 13. Skills If you can’t use the Internet, being connected isn’t going to be all that meaningful. December 24, 2015 13 @danxoneil @smartchicago
- 14. Data We construe data as content. Because there has to be something meaningful to look at once you’re connected and skilled. December 24, 2015 14 @danxoneil @smartchicago
- 15. The Founders: 2 Philanthropies, 1 Municipality December 24, 2015 15
- 16. The John D. and Catherine T. MacArthur Foundation • A center for ideation and conception • Julia Stasch: 2007 report, “The City that NETWorks” • Our primary source of funding December 24, 2015 16 @danxoneil @smartchicago
- 17. The Chicago Community Trust • Provides housing for the organization and is fiscal agent • At the center of funding and knowledge for the region • Critical financial, human resources, and other support December 24, 2015 17 @danxoneil @smartchicago
- 18. The City of Chicago • The most important policy lever in the region • Departmental relationships • A critical partner for having impact and getting things done December 24, 2015 18 @danxoneil @smartchicago
- 19. We function as a tech development outfit. December 24, 2015 19
- 20. The Work December 24, 2015 20
- 21. Focus on infrastructure We make technology, programs, and initiatives that allow others to be more effective— to provide clarity and impetus December 24, 2015 21 @danxoneil @smartchicago
- 22. Amazon Web Services • We host dozens of apps for civic hackers • At a moment’s notice & for as long as they want • This allows us to be helpful at the moment of inspiration • Eliminating stoppers, encouraging innovation December 24, 2015 22 @danxoneil @smartchicago
- 23. Project Work and Office Space • We have three employees at Smart Chicago • A deliberate strategy to spread revenue, power, and growth across the ecosystem • We are founding tenants of 1871, going back to May 2012 • We’ve helped jumpstart a half dozen companies • OpenGov Hack Night— an institution. There because of our seats December 24, 2015 23 @danxoneil @smartchicago
- 24. CUTGroup • Civic User Testing Group as a new model for UX testing, digital skills development, and community engagement in civic tech • 800+ residents are available • We’ve paid each of them a $5 VISA gift card. When they participate in a test, they get a $20 gift card • We help the developers design and implement UX testing and it allows us to be deeply engaged with communities while improving digital skills December 24, 2015 24 @danxoneil @smartchicago
- 25. And we produce a lot of software. December 24, 2015 25 @danxoneil @smartchicago
- 26. Foodborne Chicago • We use computers & code to search Twitter for tweets related to food poisoning in Chicago • We do as much as we can to automatically zero-in on the tweets we think are really about a possible food poisoning case and really coming from Chicago • Then real humans review the tweets and @reply back to people with a link back to our site, hoping to generate legitimate service requests December 24, 2015 26 @danxoneil @smartchicago
- 27. Sometimes I wonder: where are all the people? @danxoneil @smartchicago
- 28. Big data can be empty of humans. @danxoneil @smartchicago
- 30. Tell me where you’re from. @danxoneil (773) 960-6045 doneil@cct.org December 24, 2015 30 @danxoneil @smartchicago
Editor's Notes
- Thank you
- Kelly Library, Englewood
- Kelly Library, Englewood
- Kelly Library, Englewood
- 393 to 512
- 393 to 512
- So I am dubious of any discipline that seeks to help people that doesn’t seem to really include people in meaningful ways. Remember how stoked Burgess Meredith was in the Twilight Zone when all the people were gone and he was left with his books?
- Pretty much every time I see something in the world of “big data” or “predictive analytics”, there is never any mention of humans. As if the machines are autochthonous, indigenous, comes from nowhere and knows everything. Empty of humans.
- But of course humans have made everything. And they are the most versatile and capable objects on earth. Burgess Meredith got pretty bummed when he immediately broke his glasses and couldn’t read any of his glorious books. His myriad word repositories were of no use. If only there was one other human left to read to him.