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The electronic resources environment found in academic libraries has become incredibly complex. Providing support and troubleshooting for electronic resources requires a wide variety of skills and knowledge, more than can reasonably be found in any one person. Collaboration between public services staff and technical services specialists can leverage the differences in staff skills, resulting in an improved experience for users. Using computer help desk software, we’ve developed a team approach to responding to problems users encounter when they try to access and use the Library’s electronic resources.