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Read Online Turnaround at Novell: Taking Customer Service from Cost to Profit For Kindle

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PDF Download Read Online Turnaround at Novell: Taking Customer Service from Cost to Profit For Kindle Review by Nova Vista Publishing s Best Practices Editors
A fast-reading look at the remarkable transformation at Novell, whereby customer service was changed from a cost center to the leading profit division in the company. Told in human terms, the lessons about sustainable change are easy to learn; the bottom line results speak for themselves.

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Read Online Turnaround at Novell: Taking Customer Service from Cost to Profit For Kindle

  1. 1. Read Online Turnaround at Novell: Taking Customer Service from Cost to Profit For Kindle
  2. 2. Book details Author : Nova Vista Publishing s Best Practices Editors Pages : 112 pages Publisher : Nova Vista Publishing 2007-03-14 Language : English ISBN-10 : 9077256113 ISBN-13 : 9789077256114
  3. 3. Description this book A fast-reading look at the remarkable transformation at Novell, whereby customer service was changed from a cost center to the leading profit division in the company. 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