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How the Application Support Pyramid will solve our IT problems

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Over the years, I’ve built several teams to support several different missions. Though I still have a lot to learn, I’ve found that appropriate structuring of resources goes a long way towards successful outcomes.
One of the tools that I use to structure human and technological resources is what I call the “Application Support Pyramid.” It’s basically a tool that starts quite general but gets quite specific from bottom to top. By consolidating resources that an entire organization uses, and then by embedding analysts that are specific to program/business areas, teams can become more productive because there are less silos and more resource-sharing opportunities.
I presented this material to a government agency that is not well structured and I think it’ll help any agency better mesh its resources.

Published in: Technology, Business
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How the Application Support Pyramid will solve our IT problems

  1. 1. how the Application Support Pyramid will solve all of our problems By  Juan  Blea  
  2. 2. In a way, Application Support is like building the bionic
  3. 3. Our goal is to make Program Management better, faster, and stronger.
  4. 4. But, the Application Support Team is drowning...
  5. 5. Program Management Requires far more than what we can
  6. 6. What can we do?
  7. 7. Two things:
  8. 8. One, Application Support can define and consolidate Program Management
  9. 9. And two, Application Support technological needs.
  10. 10. What should the Application Support structure look like?
  11. 11. Like this:
  12. 12. If we can embed Business Analysts within the Program
  13. 13. technology and resources across as many workflows as
  14. 14. Then the Application Support Team just may be able to swim
  15. 15. stickin
  16. 16. Have a nice day.

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