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Wikimania2010 - Reflect: a tool for discussion summarization and active listening

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Wikimania2010 - Reflect: a tool for discussion summarization and active listening

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Here's the presentation I gave on Friday, July 9th 2010 at Wikimania in Gdansk, Poland. The presentation is about a tool developed by researchers at the University of Washington to aid in summarization, sensemaking and active listening in threaded online discussions.

Here's the presentation I gave on Friday, July 9th 2010 at Wikimania in Gdansk, Poland. The presentation is about a tool developed by researchers at the University of Washington to aid in summarization, sensemaking and active listening in threaded online discussions.

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Wikimania2010 - Reflect: a tool for discussion summarization and active listening

  1. 1. Reflect<br /><ul><li> a tool for discussion summarization
  2. 2. and active listening</li></ul>Jonathan Morgan, Travis Kriplean, Alan Borning, Lance Bennett, DeenFreelon, David MacDonald and Michael Toomim<br />
  3. 3. Reflect<br />Who We Are<br />What We Think<br />Introducing Reflect<br />Further Reading/Shameless Plugs<br />
  4. 4. Who We Are<br />Interdisciplinary project at UW<br />CompSci, InfoSci, PoliSci, UX Design<br />Create tools to support online deliberation + civic engagement<br />http://www.cs.washington.edu/homes/travis/reflect/<br />
  5. 5. Who We Are<br />Reflect is the brainchild of this man<br />See also Travis Kriplean, “Tools for Scaling Consensus,” Wikimania 2009<br />
  6. 6. Reflect<br />Who We Are<br />What We Think<br />Introducing Reflect<br />Further Reading/Shameless Plugs<br />
  7. 7. comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />Thread<br />Thread<br />Thread<br />
  8. 8. Thread<br />Thread<br />Thread<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />comment<br />
  9. 9.
  10. 10.
  11. 11.
  12. 12. Edit<br />
  13. 13. Edit<br />
  14. 14. Problems<br /><ul><li>Sensemaking
  15. 15. Hard to do in lengthy threaded discussions
  16. 16. TL;DR
  17. 17. Active Listening
  18. 18. Many people engage in “serial monologue-y”
  19. 19. Low Deliberative Quality</li></li></ul><li>Reflect<br />Who We Are<br />What We Think<br />Introducing Reflect<br />Implementing Reflect<br />Further Reading/Shameless Plugs<br />
  20. 20. ta-da<br />
  21. 21.
  22. 22. Reflect Core<br />Neutral restatements<br />content<br />Bullet points<br />articulation<br />Second column<br />layout<br />Highlighting relevant text in comment<br />connect<br />Commenter can respond to bullet<br />responding<br />Bullets & responses limited to 140 char<br />concise<br />
  23. 23. +<br />+<br />Opinion<br />Neutral<br />add a point<br />add a point<br />3/10/2010 at 4:10 PM<br />by Travis763<br />Reflect<br />What points does <br />Travis763 make?<br />Bullets is a straight forward augmentation of your comment board. Instead of a single column of comments, two columns are provided. In the second column, any reader is able to add a bullet point that summarizes something that the respective commenter was trying to say. Bullets is designed to encourage people to restate what others have said. To nudge people toward reflective listening, rather than knee jerk responses. Its not a big nudge, but in many cases, its enough.<br /><ul><li>second column contains a summary
  24. 24. call out restatement
  25. 25. nudge people toward grounding
  26. 26. anyone can add a point
  27. 27. indicator of listening
  28. 28. learning tool</li></ul>3/10/2010 at 4:22 PM<br />by AlanB<br />What points does <br />AlanBmake?<br />The design is not meant to encourage people to shoot each other down. Instead, people are encouraged to add bullet points that summarize what someone else is trying to say. It helps show that people are listening. And reflecting on what is being said.<br />
  29. 29. +<br />+<br />add a point<br />add a point<br />3/10/2010 at 4:10 PM<br />by Travis763<br />Reflect<br />What points does <br />Travis763 make?<br />Converge<br />Bullets is a straight forward augmentation of your comment board. Instead of a single column of comments, two columns are provided. In the second column, any reader is able to add a bullet point that summarizes something that the respective commenter was trying to say. Bullets is designed to encourage people to restate what others have said. To nudge people toward reflective listening, rather than knee jerk responses. Its not a big nudge, but in many cases, its enough.<br /><ul><li>second column contains a summary</li></ul>Proliferate<br /><ul><li>don’t distract
  30. 30. get up to speed
  31. 31. anyone can add a point
  32. 32. read wear
  33. 33. create full summaries</li></ul>3/10/2010 at 4:22 PM<br />by AlanB<br />What points does <br />AlanBmake?<br />The design is not meant to encourage people to shoot each other down. Instead, people are encouraged to add bullet points that summarize what someone else is trying to say. It helps show that people are listening. And reflecting on what is being said.<br />
  34. 34. Discussion Roles<br />readers<br /><ul><li> likelihood of having own positive interactions
  35. 35. how to read a comment board
  36. 36. drawn into the discussion
  37. 37. impact thinking of commenter</li></ul>commenters<br /><ul><li> highlight & reframe points for others
  38. 38. how to effectively frame your points
  39. 39. misrepresent</li></ul>summarizers <br /><ul><li> other people will better understand</li></li></ul><li>Group Effects<br /><ul><li>Lower prevalence of flamewars
  40. 40. How difference is encountered
  41. 41. Summarizers can demonstrate good faith, commenters may be less likely to flame them
  42. 42. Greater prevalence of deliberative activities
  43. 43. Synthesis of other people’s points, common ground
  44. 44. Higher Quality Discussion</li></li></ul><li>Current Implementations<br /><ul><li>Greasemonkey Script
  45. 45. WordpressPlugin
  46. 46. LiquidThreads Extension</li></ul>Check these out at http://www.cs.washington.edu/homes/travis/reflect/<br />
  47. 47. Use Cases<br />?<br />Future<br />Current<br />
  48. 48. Proposed Study<br />Analyze the impact of LiquidThreads + Reflect on Wiki-based deliberation<br />Quantitative (session data, mouse clicks) and qualitative (content analysis, surveys) techniques<br />Currently a Strategic Plan proposal: http://strategy.wikimedia.org/wiki/Proposal:Discussion_Interface_Study<br />
  49. 49. Shameless Plugs<br /><ul><li> UW HCI research lecture series: dub.washington.edu
  50. 50. Wikimania Workshop, “Practical Tools for Academic Research” Sunday, 2:30pm</li></ul>Jonathan Morgan, Travis Kriplean, Alan Borning, Lance Bennett, DeenFreelon, David MacDonald and Michael Toomim<br />
  51. 51. Thanks!<br /><ul><li> The audience asks questions
  52. 52. The presenter attempts to answer</li></ul>Jonathan Morgan, Travis Kriplean, Alan Borning, Lance Bennett, DeenFreelon, David MacDonald and Michael Toomim<br />

Editor's Notes

  • Reflect is the name of both the tool and the team that works on it. The reflect team is a (very!) interdisciplinary project group at UW that focuses on designing tools to make it easier to to conduct deliberative discussions in online spaces. Our goal is to design tools that support sensemaking, decision making and group deliberations across a variety of media, platforms and genres, including Wikis. Reflect is one of those tools.
  • I feel that I should disclose before I continue that although I am a true believer in reflect and all that it represents, I am not the author of this tool. All the credit for Reflect should really go to my colleague Travis Kriplean, a PhD candidate in Computer Science and Engineering at UW, who conceived and developed what I’m going to show you today. There’s Travis’s glamour shot up there.
  • However, we think that there are still fundamental issues that are inherent in the threaded discussion paradigm. The first of these is the sensemaking challenge that threaded discussions present to readers. Whether you as a reader are just entering a lengthy discussion already in progress, or just trying to keep track of what’s been said in a conversation you’re actively engaged in, a long string of comments can be overwhelming. Another problem is the lack of actual communication in many of these threads. People are often more interested in standing on their own soapbox and announcing their own opinion than reflecting on, responding to or making a reasoned assessment of what other people have posted. And this phenomenon is not limited to places like YouTube—it also happens on Wiki, especially on the lengthy conversation threads attached to controversial pages. (where deliberation is needed most)These two related problems are contributing factors to the low deliberative quality of many (most?) online threaded discussions.
  • We take the stance that focusing on a few key design choices meant to address the specific problems of sensemaking and active listening can subtly encourage “good” deliberative behavior without creating new barriers to participation. Reflect can help bridge the feedback gap between listener and speaker without overly distracting the discussion.
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