Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Customer Service

633 views

Published on

Customer Service 101

Published in: Business, Technology
  • Be the first to comment

Customer Service

  1. 1. Customer Service <br />John Sumsion•Sheralyn Romrell<br />
  2. 2.
  3. 3. Introduction<br />First Impressions<br />Telephone <br />Contacts<br />E-mail<br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  4. 4. Introduction<br />First Impressions<br />Telephone <br />Contacts<br />E-mail<br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  5. 5. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />Attitude is everything<br />You can learn to have a more positive attitude<br /><ul><li>Change your “Self-talk”
  6. 6. Change mindset
  7. 7. Make a diffrence
  8. 8. Do not stereotype
  9. 9. Avoid being stressed</li></li></ul><li>Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  10. 10. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  11. 11. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  12. 12. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  13. 13. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  14. 14. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  15. 15. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  16. 16. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  17. 17. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  18. 18. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />
  19. 19. Introduction<br />First Impressions<br />Telephone<br />Contacts<br />E-mail <br />Communication<br />Customer <br />Service 101<br />Calming <br />the Storm<br />Conclusion<br />

×