The (Digital) Place You Love Is Gone:
Loss in Space, or, Design for
Permanence
Euro IA 2013
Joe Sokohl
@mojoguzzi
Saturday...
@mojoguzzi
Where to start
Looking at Place and Loss
3
Saturday, September 28, 13
Progress has an impact on our selves...no...
Saturday, September 28, 13
Saturday, September 28, 13
Saturday, September 28, 13
Saturday, September 28, 13
Saturday, September 28, 13
Saturday, September 28, 13
Saturday, September 28, 13
MelissaHolbrookPierson.com
Saturday, September 28, 13
This talk provides some WHAT, not a lot of HOW. It’s meant to be a t...
Saturday, September 28, 13
Her books like “The Perfect Vehicle: What It Is About Motorcycles” and “The Man Who Would
Stop ...
Saturday, September 28, 13
Her books like “The Perfect Vehicle: What It Is About Motorcycles” and “The Man Who Would
Stop ...
PervasiveIA.com/book
Saturday, September 28, 13
I’m also heavily indebted to the great Pervasive IA that Andrea Resmini an...
Saturday, September 28, 13
Place-making is the capability of a PvIA model to help users reduce disorientation, build a
sen...
“Space is not geometry”
Saturday, September 28, 13
Place-making is the capability of a PvIA model to help users reduce dis...
“...[H]elp users reduce
disorientation, build a
sense of place, and
increase legibility and way-
finding across digital,
ph...
+ = Place
Saturday, September 28, 13
In effect, I'm using the working definition of **place** as being the intersection or ...
Saturday, September 28, 13
Our sense of self is strongly tied to place. Many of us can tie memory to a mall or house or
sy...
all the people that you can’t recall
do they really exist at all?
http://northforksound.blogspot.com/2010_09_01_archive.ht...
Saturday, September 28, 13
Sometimes those memories have to do with family, with friends, with people...but usually
people...
Saturday, September 28, 13
Sometimes those memories have to do with family, with friends, with people...but usually
people...
Saturday, September 28, 13
Sometimes those memories have to do with family, with friends, with people...but usually
people...
Saturday, September 28, 13
Sometimes those memories have to do with family, with friends, with people...but usually
people...
Saturday, September 28, 13
What happens when we return to those places....and they're changed. Do those people really
exis...
Saturday, September 28, 13
What happens when we return to those places....and they're changed. Do those people really
exis...
"Cognitive maps, formed
by the brain upon first
viewing a place, really
don't like to be changed"
Saturday, September 28, 1...
@mojoguzzi
Loss in hyperspace
Digital Places
14
Saturday, September 28, 13
http://mashable.com/2013/09/20/evolution-ios-gif/
Saturday, September 28, 13
http://www.youtube.com/watch?v=nzAy71lQrbU
Saturday, September 28, 13
http://www.youtube.com/watch?v=nzAy71lQrbU
Saturday, September 28, 13
http://www.flickr.com/photos/johnpaultitlow/451069459/sizes/z/in/photostream/
Saturday, September 28, 13
Altered landscape...
http://www.flickr.com/photos/johnpaultitlow/451069459/sizes/z/in/photostream/
Saturday, September 28, 13
Altered landscape...
http://www.flickr.com/photos/johnpaultitlow/451069459/sizes/z/in/photostream/
Saturday, September 28, 13
Altered landscape...
Saturday, September 28, 13
Sometimes we look back with fondness at our first forays into a digital anchor. How many
started...
Saturday, September 28, 13
Then renovation radically refaces our home. When several of these changes happened, lots of
fol...
Saturday, September 28, 13
Then renovation radically refaces our home. When several of these changes happened, lots of
fol...
Saturday, September 28, 13
...and when it moves the line even further afield, frustration, loss, and anger bubble up to the...
Saturday, September 28, 13
...and when it moves the line even further afield, frustration, loss, and anger bubble up to the...
Saturday, September 28, 13
and, sometimes, our digital home just gets...bulldozed.
Saturday, September 28, 13
and, sometimes, our digital home just gets...bulldozed.
Saturday, September 28, 13
and, sometimes, our digital home just gets...bulldozed.
Saturday, September 28, 13
and, sometimes, our digital home just gets...bulldozed.
Saturday, September 28, 13
“Being hit with eminent
domain is a bit like being
jumped in a dark street late at
night: One minute you’re
waling along a...
Saturday, September 28, 13
Nostalgia is a powerful emotion, coming from the Greek for ”home” and ”pain” Nostalgia is a
pow...
Saturday, September 28, 13
Nostalgia is a powerful emotion, coming from the Greek for ”home” and ”pain” Nostalgia is a
pow...
suburbanification of experience
http://www.mobilebloom.com/
Saturday, September 28, 13
The impending suburbanification of th...
http://upload.wikimedia.org/wikipedia/commons/6/64/LevittownPA.jpg
Saturday, September 28, 13
Saturday, September 28, 13
Others redesign existing experiences in a new way. Are they confusing existing users, or are
th...
Saturday, September 28, 13
Others redesign existing experiences in a new way. Are they confusing existing users, or are
th...
Saturday, September 28, 13
Others redesign existing experiences in a new way. Are they confusing existing users, or are
th...
Saturday, September 28, 13
Others redesign existing experiences in a new way. Are they confusing existing users, or are
th...
Saturday, September 28, 13
Yet at some point, don't we just wanna go back in time? Strains of Huey Lewis waft
somewhere be...
I coulda told you that!
Saturday, September 28, 13
And so at the end of every hard-working day, people find some reason to ...
@mojoguzzi
Four principled approaches
Mitigation
30
Saturday, September 28, 13
Saturday, September 28, 13
Realize what your design decisions will do to any existing experiences or mental models.
Know w...
Realize the effects that design
changes have on users
Saturday, September 28, 13
Realize what your design decisions will d...
Realize the effects that design
changes have on users
Avoid unintended design
disjunct
Saturday, September 28, 13
Realize ...
Realize the effects that design
changes have on users
Avoid unintended design
disjunct
Understand how loss
affects people
...
Know that we all will wanna go home,
go back in time
Realize the effects that design
changes have on users
Avoid unintende...
Saturday, September 28, 13
Some firms have been working at radically altering how we think about debt, tasks, and time.
Gre...
Saturday, September 28, 13
Some firms have been working at radically altering how we think about debt, tasks, and time.
Gre...
Saturday, September 28, 13
Some firms have been working at radically altering how we think about debt, tasks, and time.
Gre...
Joe Sokohl
Joe@RegularJoeConsulting.com
1.804.873.6964
@mojoguzzi
Many thanks!
Saturday, September 28, 13
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The (Digital) Place You Love Is Gone

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At EuroIA 14 in Edinburgh

The (Digital) Place You Love Is Gone

  1. 1. The (Digital) Place You Love Is Gone: Loss in Space, or, Design for Permanence Euro IA 2013 Joe Sokohl @mojoguzzi Saturday, September 28, 13 “Culture is probably one of the biggest obstacles to adoption” @chrisrivard
  2. 2. @mojoguzzi Where to start Looking at Place and Loss 3 Saturday, September 28, 13 Progress has an impact on our selves...not just physical progress, but digital as well. In our jobs, we certainly focuses on progress. I'm interested in “at what cost.”
  3. 3. Saturday, September 28, 13
  4. 4. Saturday, September 28, 13
  5. 5. Saturday, September 28, 13
  6. 6. Saturday, September 28, 13
  7. 7. Saturday, September 28, 13
  8. 8. Saturday, September 28, 13
  9. 9. Saturday, September 28, 13
  10. 10. MelissaHolbrookPierson.com Saturday, September 28, 13 This talk provides some WHAT, not a lot of HOW. It’s meant to be a thought-provoking talk...So, I am starting with this great book by the wonderful Melissa Holbrook Pierson. She talks about how important place is to us...and what we experience when it changes, and changes drastically.
  11. 11. Saturday, September 28, 13 Her books like “The Perfect Vehicle: What It Is About Motorcycles” and “The Man Who Would Stop at Nothing” deal with place, self, and change as well. “Deep down, my home, my cradle, is still where it always was. Your home is still within you, the box it made and then hid inside.”
  12. 12. Saturday, September 28, 13 Her books like “The Perfect Vehicle: What It Is About Motorcycles” and “The Man Who Would Stop at Nothing” deal with place, self, and change as well. “Deep down, my home, my cradle, is still where it always was. Your home is still within you, the box it made and then hid inside.”
  13. 13. PervasiveIA.com/book Saturday, September 28, 13 I’m also heavily indebted to the great Pervasive IA that Andrea Resmini and Luca Rosati put out last year...especially Chapter 4, “Place-making”
  14. 14. Saturday, September 28, 13 Place-making is the capability of a PvIA model to help users reduce disorientation, build a sense of place, and increase legibility and way-finding across digital, physical, and cross- channel environments.
  15. 15. “Space is not geometry” Saturday, September 28, 13 Place-making is the capability of a PvIA model to help users reduce disorientation, build a sense of place, and increase legibility and way-finding across digital, physical, and cross- channel environments.
  16. 16. “...[H]elp users reduce disorientation, build a sense of place, and increase legibility and way- finding across digital, physical, and cross- channel environments Saturday, September 28, 13 Place-making is the capability of a PvIA model to help users reduce disorientation, build a sense of place, and increase legibility and way-finding across digital, physical, and cross- channel environments.
  17. 17. + = Place Saturday, September 28, 13 In effect, I'm using the working definition of **place** as being the intersection or the amalgamation perhaps of **space** (in a physical or digital sense) and **time**, usually duration. So a sense of place exists because we spent time in that physical surrounding.
  18. 18. Saturday, September 28, 13 Our sense of self is strongly tied to place. Many of us can tie memory to a mall or house or synagogue. Here is where you kissed your first girl...there is where you shoplifted a bag of Swedish Fish... ...and when progress radically alters that landscape, we are lost. Now, the place you loved is so much broken signage....disappeared, non-existent shops......broken pavement, or at worst, simply nothingness. Atreyu lost. The Nothing won.
  19. 19. all the people that you can’t recall do they really exist at all? http://northforksound.blogspot.com/2010_09_01_archive.html Saturday, September 28, 13 The great Lowell George of little Feat, in “Easy to Slip,” sings about loss. Our sense of self is tied to our sense of place...
  20. 20. Saturday, September 28, 13 Sometimes those memories have to do with family, with friends, with people...but usually people in a place.
  21. 21. Saturday, September 28, 13 Sometimes those memories have to do with family, with friends, with people...but usually people in a place.
  22. 22. Saturday, September 28, 13 Sometimes those memories have to do with family, with friends, with people...but usually people in a place.
  23. 23. Saturday, September 28, 13 Sometimes those memories have to do with family, with friends, with people...but usually people in a place.
  24. 24. Saturday, September 28, 13 What happens when we return to those places....and they're changed. Do those people really exist at all anymore? "Cognitive maps, formed by the brain upon first viewing a place, *really* don't like to be changed"
  25. 25. Saturday, September 28, 13 What happens when we return to those places....and they're changed. Do those people really exist at all anymore? "Cognitive maps, formed by the brain upon first viewing a place, *really* don't like to be changed"
  26. 26. "Cognitive maps, formed by the brain upon first viewing a place, really don't like to be changed" Saturday, September 28, 13 What happens when we return to those places....and they're changed. Do those people really exist at all anymore? "Cognitive maps, formed by the brain upon first viewing a place, *really* don't like to be changed"
  27. 27. @mojoguzzi Loss in hyperspace Digital Places 14 Saturday, September 28, 13
  28. 28. http://mashable.com/2013/09/20/evolution-ios-gif/ Saturday, September 28, 13
  29. 29. http://www.youtube.com/watch?v=nzAy71lQrbU Saturday, September 28, 13
  30. 30. http://www.youtube.com/watch?v=nzAy71lQrbU Saturday, September 28, 13
  31. 31. http://www.flickr.com/photos/johnpaultitlow/451069459/sizes/z/in/photostream/ Saturday, September 28, 13 Altered landscapes affect our cognitive processes, whether they're physical or digital. At one time, this is what folks longed for. Even Tom Hanks and Meg Ryan reflected its meme, now long forgotten.
  32. 32. http://www.flickr.com/photos/johnpaultitlow/451069459/sizes/z/in/photostream/ Saturday, September 28, 13 Altered landscapes affect our cognitive processes, whether they're physical or digital. At one time, this is what folks longed for. Even Tom Hanks and Meg Ryan reflected its meme, now long forgotten.
  33. 33. http://www.flickr.com/photos/johnpaultitlow/451069459/sizes/z/in/photostream/ Saturday, September 28, 13 Altered landscapes affect our cognitive processes, whether they're physical or digital. At one time, this is what folks longed for. Even Tom Hanks and Meg Ryan reflected its meme, now long forgotten.
  34. 34. Saturday, September 28, 13 Sometimes we look back with fondness at our first forays into a digital anchor. How many started here with TheFacebook?
  35. 35. Saturday, September 28, 13 Then renovation radically refaces our home. When several of these changes happened, lots of folks expressed their anger
  36. 36. Saturday, September 28, 13 Then renovation radically refaces our home. When several of these changes happened, lots of folks expressed their anger
  37. 37. Saturday, September 28, 13 ...and when it moves the line even further afield, frustration, loss, and anger bubble up to the fore.
  38. 38. Saturday, September 28, 13 ...and when it moves the line even further afield, frustration, loss, and anger bubble up to the fore.
  39. 39. Saturday, September 28, 13 and, sometimes, our digital home just gets...bulldozed.
  40. 40. Saturday, September 28, 13 and, sometimes, our digital home just gets...bulldozed.
  41. 41. Saturday, September 28, 13 and, sometimes, our digital home just gets...bulldozed.
  42. 42. Saturday, September 28, 13 and, sometimes, our digital home just gets...bulldozed.
  43. 43. Saturday, September 28, 13
  44. 44. “Being hit with eminent domain is a bit like being jumped in a dark street late at night: One minute you’re waling along and the next you’ve got someone’s arm tight against your throat.” Saturday, September 28, 13
  45. 45. Saturday, September 28, 13 Nostalgia is a powerful emotion, coming from the Greek for ”home” and ”pain” Nostalgia is a powerful emotion, coming from the Greek for ”home” and ”pain. The impending suburbanification of the digital experience promises to fragment our relationship with our digital homes. As carriers fragment connectivity with paywalls and tiered services, that sense of place breaks down.
  46. 46. Saturday, September 28, 13 Nostalgia is a powerful emotion, coming from the Greek for ”home” and ”pain” Nostalgia is a powerful emotion, coming from the Greek for ”home” and ”pain. The impending suburbanification of the digital experience promises to fragment our relationship with our digital homes. As carriers fragment connectivity with paywalls and tiered services, that sense of place breaks down.
  47. 47. suburbanification of experience http://www.mobilebloom.com/ Saturday, September 28, 13 The impending suburbanification of the digital experience promises to fragment our relationship with our digital homes
  48. 48. http://upload.wikimedia.org/wikipedia/commons/6/64/LevittownPA.jpg Saturday, September 28, 13
  49. 49. Saturday, September 28, 13 Others redesign existing experiences in a new way. Are they confusing existing users, or are they progressing gracefully? When Microsoft says they “will gradually replace its aging Hotmail,” how will they do that? Gradually as in a few people at a time, or gradually as in altering features incrementally?
  50. 50. Saturday, September 28, 13 Others redesign existing experiences in a new way. Are they confusing existing users, or are they progressing gracefully? When Microsoft says they “will gradually replace its aging Hotmail,” how will they do that? Gradually as in a few people at a time, or gradually as in altering features incrementally?
  51. 51. Saturday, September 28, 13 Others redesign existing experiences in a new way. Are they confusing existing users, or are they progressing gracefully? When Microsoft says they “will gradually replace its aging Hotmail,” how will they do that? Gradually as in a few people at a time, or gradually as in altering features incrementally?
  52. 52. Saturday, September 28, 13 Others redesign existing experiences in a new way. Are they confusing existing users, or are they progressing gracefully? When Microsoft says they “will gradually replace its aging Hotmail,” how will they do that? Gradually as in a few people at a time, or gradually as in altering features incrementally?
  53. 53. Saturday, September 28, 13 Yet at some point, don't we just wanna go back in time? Strains of Huey Lewis waft somewhere behind us.
  54. 54. I coulda told you that! Saturday, September 28, 13 And so at the end of every hard-working day, people find some reason to believe
  55. 55. @mojoguzzi Four principled approaches Mitigation 30 Saturday, September 28, 13
  56. 56. Saturday, September 28, 13 Realize what your design decisions will do to any existing experiences or mental models. Know what people expect, and manage those expectations. As Andy Ihnakto tweeted, “Write software that sticks with people. We react to software same way we react to movies, music. The language of our lives.”think about how the design approach affects folks. Don’t create a disjunct in your design such that folks get angry, frustrated, sad, confused, or just distraught
  57. 57. Realize the effects that design changes have on users Saturday, September 28, 13 Realize what your design decisions will do to any existing experiences or mental models. Know what people expect, and manage those expectations. As Andy Ihnakto tweeted, “Write software that sticks with people. We react to software same way we react to movies, music. The language of our lives.”think about how the design approach affects folks. Don’t create a disjunct in your design such that folks get angry, frustrated, sad, confused, or just distraught
  58. 58. Realize the effects that design changes have on users Avoid unintended design disjunct Saturday, September 28, 13 Realize what your design decisions will do to any existing experiences or mental models. Know what people expect, and manage those expectations. As Andy Ihnakto tweeted, “Write software that sticks with people. We react to software same way we react to movies, music. The language of our lives.”think about how the design approach affects folks. Don’t create a disjunct in your design such that folks get angry, frustrated, sad, confused, or just distraught
  59. 59. Realize the effects that design changes have on users Avoid unintended design disjunct Understand how loss affects people Saturday, September 28, 13 Realize what your design decisions will do to any existing experiences or mental models. Know what people expect, and manage those expectations. As Andy Ihnakto tweeted, “Write software that sticks with people. We react to software same way we react to movies, music. The language of our lives.”think about how the design approach affects folks. Don’t create a disjunct in your design such that folks get angry, frustrated, sad, confused, or just distraught
  60. 60. Know that we all will wanna go home, go back in time Realize the effects that design changes have on users Avoid unintended design disjunct Understand how loss affects people Saturday, September 28, 13 Realize what your design decisions will do to any existing experiences or mental models. Know what people expect, and manage those expectations. As Andy Ihnakto tweeted, “Write software that sticks with people. We react to software same way we react to movies, music. The language of our lives.”think about how the design approach affects folks. Don’t create a disjunct in your design such that folks get angry, frustrated, sad, confused, or just distraught
  61. 61. Saturday, September 28, 13 Some firms have been working at radically altering how we think about debt, tasks, and time. Great stuff. They are, in Frank Lloyd Wright’s vernacular, “destroying the box.” Check out Realmacsoftware.com, getharvest.com, and readyforzero.com
  62. 62. Saturday, September 28, 13 Some firms have been working at radically altering how we think about debt, tasks, and time. Great stuff. They are, in Frank Lloyd Wright’s vernacular, “destroying the box.” Check out Realmacsoftware.com, getharvest.com, and readyforzero.com
  63. 63. Saturday, September 28, 13 Some firms have been working at radically altering how we think about debt, tasks, and time. Great stuff. They are, in Frank Lloyd Wright’s vernacular, “destroying the box.” Check out Realmacsoftware.com, getharvest.com, and readyforzero.com
  64. 64. Joe Sokohl Joe@RegularJoeConsulting.com 1.804.873.6964 @mojoguzzi Many thanks! Saturday, September 28, 13

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