June 2015 presentation at the ATLA, American Theological Library Association conference about libraries offering eBooks to patrons, students, faculty. Includes DDR - PDR Demand Driven Acquisition, WorldCat OCLC Knowledge Base (KB) and WorldShare Management System, selecting collections, creating new collections from vendor data, purchasing individual ebooks, MARC cataloging eBooks, using OCLC Record Manager and OCLC Collection Manager, eBook-Acquisition-Discovery-Delivery-Support

1. eBooks:
Acquisition,
Discovery,
Delivery,
Support
JEFF SIEMON
JUNE 20, 2015

2. Acquisition – YBP-GOBI

3. Acquisition

4. Acquisition – YBP-GOBI
Advantages
 Large number of books
available – content
 May compare vendor
access options and
prices
 After compare, may
chose to order directly
from vendor:
From EBL, Fuller received
-percentage discount
-immediate access, & -
“Non-linear lending”
Disadvantages
 Library choses to
support several eBook
platforms
 Delivery in 1-3 days
 Must search for
duplicates in local
catalog

5. Acquisition - Fuller
 Used GOBI first to search, then made decisions
about which vendor based on:
 How fast it needed to be delivered
 Number simultaneous users needed
 Price
 Same person did Ordering, Knowledge Base
work, Cataloging/LHR, and 2nd tier support.
 Faster “delivery” to patron, when purchase was a
request
 Less likely to purchase duplicates
 Learned which eBooks needed multiple
simultaneous users
 Could improve discovery for other patrons of titles
requested by a patron.

6. Acquisition - EBL
 Non-linear lending
 each “copy” can loaned concurrently for [360] times/patrons per
year.
 Loans might be concurrent during peak times, and no one
borrowing during breaks.
 Immediate access to titles when ordered.
 Discount negotiated.
 Better search interface that GOBI basic.
 Carry many University Press titles.
 Limited number of titles.
 Titles available for purchase, later would no longer be available.
(Purchased titles stayed)

7. Discussion

8. Excurses on
the place of eBooks
in Materials Provision

9. Levels/distances/control/decision-making
regarding
Materials Provision
 Local provision
owned print,
owned/licensed digital (eBooks, e-Articles),
archival collections, institutional and local history,
digitization and repository
 Consortial provision
shared print, ILL agreements, scan for articles, courier for print, visitor
access when off campus; Link+, WEST, CRL, ORLP
 Global / public domain provision
some Google books & Hathitrust; U.S. Govt. research; some scholarly
journals and sites; pre-publication; university repositories

10. “Provision” is linked to Discovery
Discovery & Delivery
 Discovery & Delivery can be tiered to fit different
information needs: ease of discovery, speed of delivery
 Curriculum support
 Easy discovery, immediate delivery
 Focused research projects
 Moderate work for discovery, and day or two delivery
 Higher-level-global-faculty research projects
 Discovery include human networks, WorldCat, Subject repositories,
Archives searches, information clutter
 Delivery may be longer, but OK when project is longer, more
complex
 Delivery may even involve travel for high value resources

11. Provision: Advantages and disadvantages-risks
at different levels
 Local provision – for curriculum related materials &
local materials preservation?
+ Print is ‘Browsable’ -- greater customization of discovery --
immediate delivery -- responsibility to preserve and disseminate
my college research & local materials
- Higher costs -- changing curriculum needs (with new faculty) --
eBook licenses limit sharing with other libraries
 Consortial
 Global / public domain

12. Provision: Advantages and disadvantages-risks
at different levels
 Local provision
 Consortial
+ Shared costs = lower costs – good source for print 1924 through ~1990
[the bubble of in-copyright, but not available as e-Resource]
- Higher demand or new materials may not be available -- discovery less
customizable = patrons may need research assistance -- some delay in
delivery -- library staff need to stay active in consortium decision-making
-- dependent upon long-term good-will and trust of partner libraries, who
are also experiencing rapid change -- eBook licenses limit sharing with
other libraries
 Global / public domain
+ Even lower shared costs
- Discovery cluttered/ information overload = patrons may need even
more research assistance – evolving digital scholarship methods and
“publishing” – hidden costs?

13. Discussion

14. Discovery & Delivery:
OCLC WorldCat &
Knowledge Base (KB)

15. Discovery
 When a eBook collection is added to the
OCLC Knowledge Base (KB), the holdings
can be automatically added to
WorldCat
 If the library uses OCLC WMS, WorldCat is
the “local catalog”, so there is nothing
more to do.
 If the local catalog is another ILS, then
batches of OCLC MARC records are sent
to you, and you can upload them to your
local ILS (additions, deletes, changes).

16. OCLC KB: Vendor cataloged
collections

17. Vendor cataloged collections
Select individual titles,
or examine Marc Record for individual title

18. Vendor cataloged collections

19. Vendor cataloged collections

20. Vendor cataloged collections

21. Cooperative

22. Cooperative
 TREN for Fuller (10,300 eBooks)
 Psychotherapy.net (233 streaming videos)
 Psychoanalytic Electronic Publ. (152 eBooks; 51 journals)
 Digitalia Hispanica (6400 eBooks)
 Apabi Chinese eBooks (153 eBooks)
 Loeb Classical Library (512 eBooks)
 Ministry Matters (Abingdon Press, 341 eBooks)
 And supplements to Oxford, Credo, & EBSCO collections.
Fuller created and cooperatively shared
collections with
the OCLC Knowledge Base (KB).
This is similar to original cataloging in WorldCat.

23. How to create KB
Collection that OCLC KB
doesn’t have.
Title/ISBN/URLs list
from vendor
Batch search ISBNs in
Connexion Client
Use Batch report (or
MarcEdit) to get a list
of OCLC numbers
In Excel, line up
OCLC numbers with
Title/ISBN rows
Create a KBart file,
and upload to a new
custom collection
using WMS Collection
Manager

24. Demand Driven eBook Acquisitions
OCLC Knowledge Base sets up parallel collections,
maintained by OCLC and the Vendor. One for the
DDA offered, and one for the DDA purchased

25. Discussion

26. Excurses on
assessment of eBooks
in Materials Provision

27. Assessment is a human centered
activity

28. Some assessment options
 Analysis which demonstrates the “value” of library
services, including materials provision
 Old methods of counts of materials and service counts
 Outcome measures
 Are students who use the library more successful?
 ROI (Return on Investment)
 Syracuse University library shows an ROI of $4.49 returned to
the university for every $1.00 spent each year. (Kingma &
McClure. Lib-value. College and Research Libraries, Jan. 2015)
 Broad satisfaction questionnaires
 Analysis that leads to action/planning

29. Examples of analysis that can
lead to action/planning
 Use studies of local collection, ILL & Consortia borrowing, e-
Resources use by subject area, publication date, etc.
 Subject analysis comparisons with peer libraries, Oberlin group,
ATLA peers, etc.
 Read and code/tag planning documents from Academic
Division, Department, and Programs– looking for
library/academic commons tie in.
 Examine syllabi, looking for library research assignments –
code/tag for subject needs
 Building focused working relationships with new faculty
members, faculty who make significant use of the library, and
faculty leaders regarding adequacy of material provision.
 Student focus groups – “What problems do you have getting
articles, books, and eBooks you need for courses or research
assignments?”

30. Discussion

31. Supporting patrons
with eBook questions
 Digital Rights Management (DRM) requires
patrons to go through many steps before
downloading their first eBook. Reading online
is usually easy.
 LibGuides - http://infoguides.fuller.edu/ebooks
 Links to vendor support pages; deep links for
specific questions
 Share in library staff meetings issues with each
operating system
 Staff a table early in the semester in the library
lobby helping patrons set up their devices.

32. More discussion