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This poster was presented by Hery Firdaus and Bethany Saad at the International Conference on Family Planning (ICFP) in Kigali, Rwanda in November 2018.
Over the past decade, contraceptive prevalence rates in Indonesia have remained stagnant in part due to inconsistent access to contraceptives at service delivery points. To address critical gaps in the system, JSI collaborated with stakeholders to design a comprehensive package of data centric interventions to strengthen the supply chain workforce, empowering them with new tools, skills and information to enable holistic and continuous supply chain improvement through mentorship, on-the-job training and feedback.
It was noted that during qualitative interviews, provincial and district staff recognized the significant role of mentorship and on-the-job training activities in improving accuracy of recording and reporting and adherence to both inventory management and storage procedures. They pointed out the importance of not only the performance management aspect of the mentorship program, but also its effect on improving communication and coordination between levels. The use of digital tools has made mentoring data visible to all levels of the system and mentors have better understanding of the facilities needs. The use of WhatsApp to communicate has also improved collaboration and coordination between mentor and mentee. The program has been extremely successful and popular with all stakeholders and all districts involved in this project have adopted it and included it in their program budgets.