New Buffalo, MI Holiday Inn Express guest services directories

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This is a sample of our hotel guest directories recently published. pt 1

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New Buffalo, MI Holiday Inn Express guest services directories

  1. 1. Holiday Inn Express & SuitesGuest Directory 11500 Holiday Drive New Buffalo, MI 49117 269-469-1400 269-469-8463 hiexpress.com/newbuffalomi
  2. 2. Holiday Inn Express & SuitesDear Valued Guest:Thank you for choosing the Holiday Inn Express & Suites of New Buffalo, Michiganfor your stay. Our commitment to service and guest satisfaction is our main concern.We have tried to anticipate your needs, however, if there is anything that we have over-looked, please let us know. If you forgot to pack any standard toiletry items (toothbrush,toothpaste, shaving cream, razor or comb) just call the front desk and we will get you acomplimentary replacement right away. We would like your stay as relaxing and comfort-able as possible.Our Hospitality Promise: Making your stay a complete success is our goal. Just dial zeroand let our 24 hour Manager on Duty or Front Desk staff know if any part of your stayisn’t satisfactory so that we can make it right for you. WelcomeAs you have noticed, we are an “Express” Holiday Inn. The “Express” means that we havea complimentary hot deluxe breakfast bar, indoor heated swimming pool, and free localphone calls.Thank you for staying with us during your visit to New Buffalo, Michigan, and we inviteyou to include us in your future plans when you visit the area again.Sincerely,The Management and StaffHoliday Inn Express Telephone Dialing InstructionsGuest Rooms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 2 + Room NumberLocal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 9 + NumberLong Distance: Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 9 + 1 + Area Code + Number International . . . . . . . . . . . . . . Dial 9 + 011 + Country Code + City Code + NumberCredit Card Operator Assisted: Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 9 + 1 + Area Code + Number International . . . . . . . . . . . . . . Dial 9 + 011 + Country Code + City Code + Number
  3. 3. Directory of ServicesROLL-A-wAys ($2000) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0CRibs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0CheCk Out time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Check out Time is 11:00 AMChiLDRen Children 19 and under stay free in the same room with parent(s).COffee Complimentary coffee is available daily to our guests in the Breakfast Bar Area.DeLuxe COmpLimentARy bReAkfAst bAR Breakfast Bar is open 6:30 AM to 9:30 AMCReDit CARDs The following credit cards are accepted: American Express, MasterCard, VISA, Carte Blanche, Discover, JCB, and Diners ClubemeRgenCies For any fire, medical or police emergencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Dial 9 + 911fAx, COpy seRviCe A facsimile machine and a copier are available. Please contact the front desk for information. Fax service is $1.00 per page for outgoing faxes and copies are $.10 each.fiRe sAfety This property is equipped with modernized fire protection devices. However, for additional safety, please familiarize yourself with the fire alarm locations, exit routes, and the fire safety procedures.fROnt Desk/hOteL OpeRAtOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0hOusekeeping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial 0iCe Ice is available to all guests. The machines are located in the lobby and 3rd floor.iROning bOARD, iROn & hAiR DRyeRs . . . . . . . . . . . . .Available in each guest room.LAunDRy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Located on the 1st floor.LOst & fOunD Please inform us it you have lost any item so our staff will know to look for it and so that if found, it can be more quickly returned to you. Please turn in any found items to the front desk.fitness ROOm Fitness room is open 5:30 AM to 11:00 PMmessAges All incoming messages will be held on your voicemail. All incoming mail will be held for you at the front desk. Outgoing mail is picked up daily at the front desk.ReseRvAtiOns We would be happy to confirm your advanced reservations at another Holiday Inn or arrange for your next visit with us.sAfe DepOsit bOxes Available at the front desk to guests without charge. The hotel cannot be responsible for valuables left in the room.sOft DRinks Vending machines are located on the 1st, 2nd, & 3rd floors.swimming pOOL The pool is open 9:00 AM to 11:00 PM. No lifeguard is on duty. Parents are required to be present while children are in the pool area and all guests are asked to follow the posted rules. Pool towels are available at the front desk.
  4. 4. Directory of ServiceS • room Layout & fire SafetyRoom Layout & Fire Safety
  5. 5. Safety & Security Procedures Your safety and security or your personal property are the utmost concern to those of us who welcome you as our guest. We urge you to take advantage of the following suggestions.yOuR vehiCLe Lock your vehicle and do not leave money or valuables inside. We are not responsible for their loss.tRAveLing Be observant when sight seeing and traveling. Stay in well lit heavily traveled areas. Don’t display large amounts of cash.guest ROOm seCuRity For additional security, utilize the dead bolt provided on your door and verify windows and sliding glass doors are locked. As an additional precaution, please secure the secondary locks provided. Do not admit anyone to your room without first making identification. A one way viewer is provided in your door to assist with identification. If there is any doubt about the person’s identity, please contact the front desk.sAfe DepOsit bOxes Don’t leave money or valuables in your room or vehicle. We provide free safe deposit boxes for you to use.keys Safeguard your key and leave it with the cashier at checkout. Please do not leave it in the door. Do not give your key to others or leave your key unattended.RepORting Please report any suspicious activity or malfunctioning locks or security equipment to management.fiRe Please familiarize yourself with the nearest fire exits. Report and smoke to the hotel operator. In the unlikely event of a fire, please move quickly and calmly to the nearest safe exit and leave the building. Avoid the use of elevators.ReCReAtiOnAL ACtivities Please familiarize yourself and abide by the posted rules concerning the use of the swimming pool and exercise facility.tRAveLeRs with DisAbiLities This hotel, like all hotels in the Holiday Inn Express system, is committed to providing accessible facilities for travelers with disabilities. If you encounter barriers during your stay , please contact the Manager on Duty. If you have further comments regarding your stay, let us know by calling Guest Relations at 1-800-621-0555 ( within the U.S. and Canada). The Hospitality PromiseSM Program and the Reservations PromiseSM apply to all guests. If in the future you require an accessible room, you can assist us in meeting your needs by making advance reservations through 800-HOLIDAY, requesting an accessible room and letting the agent know your individual needs. We hope these procedures contribute to your comfort and well-being during your stay. Places of WorshipBible Baptist Church United Methodist Church St. John United Church of Christ7 East Clay Street 24 South Wittaker Street 200 West Buffalo Street269-469-2474 269-469-1250 or 4488 269-469-3660Community Baptist Church Lighthouse Village Church Prince of Peace Lutheran16003 Lakeshore Road 18459 U.S. 12 1615 East Buffalo Street269-469-1490 269-469-3441 269-469-0380Living way Four Sq. Church St. Mary of the Lake Catholic Annunciation & St. Paraskevi219 Madison Street 718 West Buffalo Street Greek Orthodox269-469-5904 269-469-2637 18000 Beher 269-469-0081
  6. 6. Internet AccessWireless High Speed Internet Access is provided free for your use. To use this service, please perform thefollowing steps: 1. Make sure you have a wireless adapter that is installed and turned on. Many adapters have an external switch that must be in the On or 1 position. Safety & Security • PlaceS of WorShiP • internet acceSS • tV channelS 2. Make sure your wireless Adapter is Enabled and SSID (Network Name) is set for hi express new buffalo. This can be done through the Start Menu/Control Panel/Network or by clicking on he icon at the bottom right of your screen. 3. Start your Web Browser (i.e. Internet Explorer). If you need an Access Code, please contact the front desk. Internet Technical Support cannot give out Access Codes. 4. If you are using a personal firewall software, make sure that it is set to allow access to the internet. It may be necessary to temporarily disable this software.If you are still having difficulty after performing the above steps, please gather the following information: 1. Room Number? 2. Is this a personal Laptop? Or, is it Company owned and configured and if so, do you have admin- istrative rights? 3. Which operating system are you running?Then contact Technical Support at 866-894-2809 and say that you are calling from Property Codehi1400 TV Channels2 CBS 21 MGTV 40 HIST 55 CNN4 CW 22 TBS 41 HGTV 56 HLN5 NBC 26 MTV 42 TLC 57 TWC6 WHME 28 CSPN 43 TELE 58 MSNBC7 ABC 30 TVLD 44 STYLE 59 CNBC8 NBC 31 NICK 45 A&E 61 VH-19 FOX 32 TOON 46 E! 63 TRAV10 PBS 33 FSN 47 CMDY 64 FOOD11 PBS 34 ESPN 48 FX 65 TRU TV12 HBO 35 ESPN2 49 SPIKE 66 ANPL13 CBS 36 DISC 50 DISNEY 67 GOLF15 ABC 37 FAM 51 USA 68 VS18 HSN 38 LIFE 52 TNT 95 GUIDE19 WGN 39 EWTN 54 FNC 97 LOCAL

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